The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... See more
Company replied
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See what reviewers are saying
The sales assistant was very helpful, couldn't do enough to help me. Well informed about the product I was buying. Very friendly and made my shopping experience a pleasure.
Huge range if kitchen products available. Found exactly what I was looking for. Welcoming and friendly staff.
I was determined to pick up a decent paring knife and the assistance in the Exeter store was absolutely brilliant - the lovely lady there listened to what I required and was instantly clear on my two... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 28, 22 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 712609
4.9
Excellent
532 reviews
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Excellent all round
Lovely friendly staff, the products are just perfect! The non stick pan set that we bought are a dream to work with and cleaning them using minimal effort.
27 June 2026
Lady staff member was very helpful and…
Lady staff member was very helpful and gave good advice towards our choice of saucepans
20 June 2026
Friendly
Friendly, helpful staff who were present but not intrusive. The product range of choice was good. The presentation of my knife was smart without being ostentatious.
18 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was determined to pick up a decent…
I was determined to pick up a decent paring knife and the assistance in the Exeter store was absolutely brilliant - the lovely lady there listened to what I required and was instantly clear on my two choices and the sharpening process for each choice.
I feel I walked out with exactly what I needed. She was excellent indeed and that's so rare these days! Wonderful to be assisted by someone capable of listening and then using their extensive knowledge to actually provide honest, authentic snd effective advice.
18 June 2026
Staff were great very helpful worked…
Staff were great very helpful worked with us for over an hour as we were buying gear to kit our motorhome fleet out.
And got a great discount
13 June 2026
Reply from ProCook - Exeter
We're so pleased our staff could assist you with kitting out your motorhome fleet and that you received a great discount!
Helpful staff
A very helpful and knowledgeable member of staff advised me on my purchase without being pushy
16 June 2026
We had an issue with a pan set…
We had an issue with a pan set delivered- staff int he shop were really helpful and sorted a replacement immediately
25 May 2026
Great experience shopping at Procook in…
Great experience shopping at Procook in Exeter, we have used their products for years and they are absolutely great, the service we had in the shop was second to none the assistant was extremely helpful and knowledgeable he even helped me carry our purchase back to the car. Definitely worth going in store and getting your hands on the pans before you buy them.
11 June 2026
Wandered in for a browse with friends
Wandered in for a browse with friends. Great selection of quality goods. Made purchases I hadn’t intended!
The sales assistant was helpful without being pushy and had good knowledge overall. A nice shopping experience.
8 June 2026
Reply from ProCook - Exeter
We're glad our salesperson was helpful!
Fabulous shop with friendly staff
Fabulous shop with friendly staff, have purchased several baking tins from there and have been very happy with all of them.
30 May 2026
Reply from ProCook - Exeter
We're so happy you love our shop and found our staff friendly! We appreciate your satisfaction with your baking tins.
Very polite staff welcomed us in let or…
Very polite staff welcomed us in let or dog come in was great. And the result was we made a purchase. And will definitely come back
30 May 2026
Reply from ProCook - Exeter
We're so glad you and your dog had a wonderful experience with us and made a purchase! We look forward to your next visit.
Reply from ProCook - Exeter
We're glad you enjoyed our products and found our staff helpful!
Need I say more
28 May 2026
Reply from ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very good service in the shop
Very good service in the shop. What I bought was perfect for my needs after the assistant gave me advice.
23 May 2026
Reply from ProCook - Exeter
We're so glad our team's advice helped you find the perfect item. Thank you for your kind words!
Reply from ProCook - Exeter
We appreciate your kind words about our helpful team.
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