Brilliant customer service from a chap whose name has left my memory bank. That happens at my age! He was tall, dark and handsome with a beard. Anyhow I came in with my husband looking for cutlery a... See more
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Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
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See what reviewers are saying
Very helpful staff in the Procook shop in Epsom helped me find what I was looking for. The frying pan we bought a couple of years ago is still as good as new even after my son’s best cooking efforts... See more
Company replied
Although I was not spending a fortune just a minimal amount everything that I wanted was their old people like some things in plastic as they are not heavy Found perfect inexpensive ones. Fantast... See more
Company replied
Pro Cook is a lovely shop and the staff are always friendly helpful and efficient. I went to buy egg cups for a gift and gave 4 stars as they only did them in one colour but still very pleased with m... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.8
Excellent
417 reviews
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The 2 gentlemen were very polite
The 2 gentlemen were very polite. Left me alone to browse and were very helpful when I needed information and advice.
6 November 2025
Reply from ProCook - Epsom
We're happy to hear that our team members were helpful and polite! Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Helpful and knowledgeable staff
I wanted a knife as a small gift for my daughter. The assistant was helping with the choice but then pointed out an awesome deal on a set of 5. They are brilliant knives and we split them. Wouldn't have seen them if not pointed out. Such helpful and knowledgeable staff.
5 November 2025
Reply from ProCook - Epsom
We're delighted you found the perfect gift for your daughter! We're also glad our staff could point out a great deal and provide helpful, knowledgeable service. Thank you for your positive feedback.
Provided with the information we needed…
Provided with the information we needed to make our choices having done some on line research before.
31 October 2025
Reply from ProCook - Epsom
We're happy to hear that the information we provided helped you make informed choices. Thank you for doing your research and for sharing your positive experience with us!
Reply from ProCook - Epsom
We appreciate your positive feedback about our very helpful assistants in the shop; we are so happy you enjoyed their assistance!
Good quality knife nice staff
3 November 2025
Reply from ProCook - Epsom
We're happy you had a good experience with our knife and staff! We appreciate your positive feedback regarding the quality.
As usual very good product and very…
As usual very good product and very good service
1 November 2025
Reply from ProCook - Epsom
We appreciate your positive feedback! We're so happy to hear you liked our product and found our service very good.
Good quality kitchen goods
Good quality kitchen goods. I was able to pick up some bargains which were the same in the shop as on line. A good selection in the shop in Epsom with friendly and helpful staff.
1 November 2025
Reply from ProCook - Epsom
We're happy you find our kitchen goods of good quality and that you found bargains both online and in our shop. It's great to know our Epsom staff are friendly and helpful!
The sales guy was so kind and helpful
31 October 2025
Reply from ProCook - Epsom
We're glad you found our sales team member to be helpful and kind. Thank you for your positive feedback; we appreciate it.
A member of staff noticed I was…
A member of staff noticed I was hesitating about n item and proactively spoke to me, found out what i was thinking and gave me good advice.
31 October 2025
Reply from ProCook - Epsom
We're happy to hear that our staff member was able to provide helpful advice. Thank you for sharing your positive experience with us!
Reply from ProCook - Epsom
We appreciate you sharing your experience with us! We're so glad to hear that our assistant was friendly during your purchase.
Excellent products
The products are good quality and value for money. The staff are pleasant and helpful.
28 October 2025
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our products and found our staff pleasant.
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very friendly helpful staff
25 October 2025
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great product
Great product - bought electric corkscrew. Great service. Friendly well informed staff
21 October 2025
Reply from ProCook - Epsom
We're so glad you are enjoying the electric corkscrew! It's great to hear that our friendly and well-informed staff provided excellent service. Thanks for your feedback!
Reply from ProCook - Epsom
We appreciate your feedback! We are so happy our staff was polite and helpful to you, and we appreciate you letting us know.
Staff were really friendly
Staff were really friendly, helpful and attentive to our requirements. Very pleased with the product.
18 October 2025
Reply from ProCook - Epsom
We appreciate you taking the time to share your thoughts! We're so happy to hear that our staff were friendly, helpful, and attentive and that you are pleased.
Steak knives
We went into ProCook to look at steak knives. They had a large selection to choose from. The ladies were very helpful and knowledgeable. The knives we bought were of good standard and reasonably priced.
13 October 2025
Reply from ProCook - Epsom
We're happy you found a large steak knife selection and that our team was helpful. We appreciate your feedback that the knives you purchased are of good quality and reasonably priced. Thank you!
Reply from ProCook - Epsom
We appreciate you letting us know that our staff was helpful to you. Thank you for your feedback!
Reply from ProCook - Epsom
We appreciate you letting us know our staff was helpful and you found what you needed! We are so happy to hear it.
Reply from ProCook - Epsom
We appreciate your positive feedback. We are so happy you found what you needed and that our service was polite and quick.
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