Brilliant customer service from a chap whose name has left my memory bank. That happens at my age! He was tall, dark and handsome with a beard. Anyhow I came in with my husband looking for cutlery a... See more
Company replied
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
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See what reviewers are saying
Pro Cook is a lovely shop and the staff are always friendly helpful and efficient. I went to buy egg cups for a gift and gave 4 stars as they only did them in one colour but still very pleased with m... See more
Company replied
Very helpful staff in the Procook shop in Epsom helped me find what I was looking for. The frying pan we bought a couple of years ago is still as good as new even after my son’s best cooking efforts... See more
Company replied
Although I was not spending a fortune just a minimal amount everything that I wanted was their old people like some things in plastic as they are not heavy Found perfect inexpensive ones. Fantast... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.9
Excellent
418 reviews
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Reply from ProCook - Epsom
We appreciate your positive feedback. We are so happy you found what you needed and that our service was polite and quick.
Reply from ProCook - Epsom
We appreciate your positive feedback and are glad you found our service and advice great. Thank you for sharing!
Very helpful staff
9 October 2025
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Unexpected Tri ply stainless steel frying pan purchase
Had just popped in for an idle browse whilst my partner was in Monsoon. Very helpful and knowledgable staff. Excellent pricing. Unexpected purchase, of tri ply stainless steel frying pan but offer was too good to pass up. Bought chopping boards too which will replace current damaged boards. We do not have a Pro Cook close to where we live in East Midlands so was very interesting to see the range of products they sell and quality of the goods before buying on line.
4 October 2025
Reply from ProCook - Epsom
We're glad you enjoyed your visit and found our staff helpful. It's great to know you were impressed with our pricing and quality, leading to an unexpected purchase. We appreciate you taking the time to share your positive experience!
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff was very helpful and make…
The staff was very helpful and make you welcome.. I got what I was looking for. Very happy.
2 October 2025
Reply from ProCook - Epsom
We appreciate you sharing your experience! We're so happy to hear that our helpful staff made you feel welcome and that you found what you were looking for.
A GOOD SERVICE
THE TWO STAFF IN THE SHOP WERE VERY ATTENTIVE AND VERY HELPFUL AND EFFICIENT. THE LADY WHO SERVED ME WAS SO POLITE BUT NOT OVER THE TOP, WHICH WAS A BREATH OF FRESH AIR
2 October 2025
Reply from ProCook - Epsom
We're happy to hear that our staff were attentive, helpful, and efficient. We appreciate your kind words about the polite and genuine service you received. Thank you for your positive feedback!
Great kitchen shop
Great kitchen shop, every thing you need and good quality. Lovely staff really helpful
4 October 2025
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found everything you need and good quality and lovely helpful staff.
Very helpful
2 October 2025
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Helpful staff
2 October 2025
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
These pans are amazing
These pans are amazing, wash up beautifully and great to cook with
23 September 2025
Reply from ProCook - Epsom
We're happy to hear that you find our pans amazing and easy to clean! Thank you for sharing your positive cooking experience with us.
Pleasant staff
29 September 2025
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great shop with great staff.
29 September 2025
Reply from ProCook - Epsom
We appreciate the positive feedback; we are so happy you liked our great shop and staff!
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful staff
Very helpful staff, even finding a spaghetti measure! They knew exactly where to look. Very knowledgeable about knives and knife holders. Will definitely continue to shop there.
19 September 2025
Reply from ProCook - Epsom
We're so happy to hear our staff were very helpful and knowledgeable about our products, even finding a spaghetti measure for you! We appreciate you saying you'll continue to shop with us. Thanks for your positive feedback!
Friendly and very helpful staff and…
Friendly and very helpful staff and great product variety.
18 September 2025
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy you found our staff friendly and helpful and liked our products.
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our staff and shopping experience.
Everything was very nice I love it… thanks
Everything was very nice I love it thabks
18 September 2025
Reply from ProCook - Epsom
We're happy to hear that you had a nice experience. Thank you for your positive feedback; we appreciate it a lot.
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