There were only 3 matching bowls on show but I needed four. Two members of staff searched in the stockroom until they found a box of four for me ! Very satisfied with help given.
Location
Switch locationUnit 39 Dalton Park Outlet Centre, Murton, SR7 9HU Seaham, GB
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See what reviewers are saying
Very friendly young man served us , helped us choose the right cutlery, would definitely go back for more cookware ,
Called in to look at electric salt and pepper grinders. Plenty of offers and discounts .... a good selection to choose from. Philip offered his assistance and gave us advice on the different styles a... See more
Company replied
We visited the Dalton Park shop and were really impressed with the range and quality of cook and kitchen items. I was interested in purchasing a good quality Cooks Knife that had a full range, so that... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39 Dalton Park Outlet Centre, Murton, SR7 9HU, Seaham, United Kingdom
4.9
Excellent
906 reviews
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Excellent customer service.
The staff were very helpful and informative.
We were very satisfied customers.
13 February 2026
Reply from ProCook - Dalton Park
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and informative, and that you were satisfied.
Plenty of choice and pricing clearly…
Plenty of choice and pricing clearly marked. Staff friendly and helpful
18 February 2026
Reply from ProCook - Dalton Park
We're happy to hear that you found plenty of choices with clearly marked prices and that our staff was friendly and helpful. We appreciate your feedback!
Great customer service between shops
Great communication between shops. We found a cup we liked but needed a dozen, more than the Gateshead shop had. They found more at Dalton Park shop and arranged for them to be put aside so we could pickup them up later.
13 February 2026
Reply from ProCook - Dalton Park
We're happy to hear that our shops communicated effectively to fulfill your request. It's great that we could locate the additional cups you needed and arrange for you to pick them up. Thank you for your positive feedback.
Reply from ProCook - Dalton Park
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very helpful
Very helpful, no hard sell, helped me make an informed decision. Nice to speak to someone who understood my requirements and knew the product range really well.
14 February 2026
Reply from ProCook - Dalton Park
We're happy to hear that our team was helpful and knowledgeable, guiding you to make an informed decision. We appreciate your positive feedback on their understanding of your needs.
I’m still waiting fir my email receipt…
I’m still waiting fir my email receipt which is supposed to have the guarantee
14 February 2026
Reply from ProCook - Dalton Park
We regret that you have not received your email. We will investigate the issue to ensure you get your guarantee information.
Attractive shop
Attractive shop. Professional knowledgeable staff. Items reasonably priced and excellent quality.
11 February 2026
Staff excellent help
9 February 2026
Good experience
Good staff seen to my needs got what I needed the staff very good and the goods I bought were very good value for money
8 February 2026
Everything is really nice in the shop
Everything is really nice in the shop . Staff is excellent. I’m really enjoy it.
8 February 2026
We bought a wok
We bought a wok. A bit concerned because we have bought frying pans from other businesses and haven't worked very well on our induction hob. This wok worked very well .I may add. What I was disappointed with was this wok came without a lid. The display pan had a lid so I picked up the pan below, which was in a carton. It wasn't conveyed to us that the pan was without lid. So I felt a bit misled and now have to make another journey to buy the lid at probably a more expensive price.
6 February 2026
Reply from ProCook - Dalton Park
We appreciate you taking the time to share your feedback. We're glad to hear the wok works well on your induction hob. We're sorry that the lid was missing and that this wasn't communicated to you. We'll review our display and packaging procedures to prevent this issue from happening again.
Glass teapot
Back on leaf tea and this is a great little pot. Nice to see the tea brewing, and flavour is a treat.
Assistant very helpful.
1 February 2026
Reply from ProCook - Dalton Park
We're happy to hear that you are enjoying the tea and the pot! It's great to know that our assistant was helpful. Thank you for your positive feedback.
Very friendly and knowledgeable member…
Very friendly and knowledgeable member of staff,he offered great service throughout our visit and purchase.
31 January 2026
Reply from ProCook - Dalton Park
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff member friendly and knowledgeable and that you received great service.
Reply from ProCook - Dalton Park
We appreciate you taking the time to leave us this great review! We're so happy you were happy with our staff and products.
Bought an enamel baking tray which’s…
Bought an enamel baking tray which’s seems to be very good quality when compared to my old “Teflon” one which was peeling from the metal. Time will tell ,though the new one has a long guarantee.
24 January 2026
Reply from ProCook - Dalton Park
We're happy to hear that you find the enamel baking tray to be of good quality! We appreciate you sharing your initial impressions, and we hope it lasts for a long time, especially with the guarantee it has.
Friendly staff good range of products &…
Friendly staff good range of products & price
25 January 2026
Great service I have purchased my…
Great service I have purchased my previous toaster which I had 2 years plus so went for the same
25 January 2026
Reply from ProCook - Dalton Park
We're happy to hear that you had a great experience! Thank you for your continued support and for choosing our products again. We appreciate your feedback.
Fantastic price for top quality…
Fantastic price for top quality products. ProCook staff member was super supportive and very knowledgeable - even got me to buy a ProCook knife block that I never knew I needed 😊
24 January 2026
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