Excellent customer service by the girl in the shop. Nothing was too much trouble. Extremely helpful about lid loosening gadget, coffee mugs (only three in shelf and we wanted four, which meant a lot o... See more
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Great shop with lots of ‘options’ and choices to be made. Staff are very knowledgeable, polite & courteous without any pressure selling. Fair prices and good customer support. Will definitely be a ret... See more
Company replied
The chichester store is well laid out, and the staff, have all been so very helpful and knowledgeable each time I’ve visited. Daisy in particular was brilliant, and deserves a special mention.
Company replied
The assistants were helpful and polite, neither too fussy nor too disinterested - they were there to help if needed. So many nowadays just chat together and do not notice/try to help the customer but... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
19 North Street, PO19 1LB, Chichester, United Kingdom
- 01243 963546
4.9
Excellent
490 reviews
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Very friendly girl.
6 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Chichester
We appreciate you letting us know our staff was friendly, and that you found many good things; it means a lot to our team.
Attentive salespersons
8 March 2026
Very helpful staff
Very helpful staff, they did not have what we wanted in stock, so kindly checked with the warehouse and got it shipped directly to us. Arrived the next day.
8 March 2026
Reply from ProCook - Chichester
We're happy to hear that our staff was helpful and ensured you received what you needed promptly. Thank you for your positive feedback and for taking the time to share your experience!
Very helpful
Very helpful, friendly staff who went out of their way to help us. We bought some lovely mugs and a knife sharpener, but could have bought a lot more as the shop was full of lovely items!
7 March 2026
Reply from ProCook - Chichester
We appreciate you sharing your experience! We're so glad to hear that our staff were helpful and friendly. It's great you found lovely items and enjoyed the shop's selection.
Very helpful staff & well laid out shop.
2 March 2026
Reply from ProCook - Chichester
We appreciate your positive feedback; we are so happy you found our staff very helpful and that you enjoyed our well-laid-out shop!
Very pleasant and helpful staff.I…
Very pleasant and helpful staff.I trained as a chef many years ago 1950ish a love your interesting stock and kitchen knives
28 February 2026
We bought a new egg poacher together…
We bought a new egg poacher together with Salt and Pepper dispensers. The quality of both items are very good.
1 March 2026
Reply from ProCook - Chichester
We're happy to hear that you are pleased with the quality of the egg poacher and salt and pepper dispensers you purchased. Thank you for your positive feedback!
Very good service
1 March 2026
Love my ProCook knifes
Love my ProCook knifes. I have had them a long time now and they are still fantastic and well past the 10 year guarantee. I receive lots of nice comments on them as they are on display in my kitchen. Also love the fact you can buy them separate too. Have me eye on the saucepans now a shop has opened near me.
4 March 2026
Reply from ProCook - Chichester
We're happy to hear you love your ProCook knives and that they're still fantastic after many years! It's great to know you receive nice comments about them and appreciate that you can buy them separately. We hope you enjoy our saucepans!
Great service
The young lady selling me this knife seemed to know about it and when she asked what i wanted it for she was not judgemental about it just chatted about others in the range great service
1 March 2026
Reply from ProCook - Chichester
We're happy to hear that the team member was knowledgeable about the knife and provided great service without being judgmental. We appreciate your positive feedback!
Very impressed
Very impressed with the layout and displays, I was served quite quickly, and the staff are friendly, good quality products for sale etc
24 February 2026
Reply from ProCook - Chichester
We're so glad you were impressed with our layout and displays, and that you were served quickly by our friendly staff. It's great to know you appreciate our products!
Reply from ProCook - Chichester
We appreciate your positive feedback regarding our great product and helpful staff; we are so happy you enjoyed them!
Reply from ProCook - Chichester
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Chichester
We appreciate your positive feedback; we are so happy you found the people serving in our Chichester shop lovely and helpful!
Reply from ProCook - Chichester
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Reply from ProCook - Chichester
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our shop, display, and pleasant staff.
Staff approached me to ask if I needed…
Staff approached me to ask if I needed help and then provided useful information to inform my choice . Friendly and professional .
20 February 2026
Reply from ProCook - Chichester
We appreciate you sharing your experience. We're so happy to hear that our staff were friendly and professional while providing useful information to inform your choice.
Assistant was extremely helpful
Assistant was extremely helpful. She showed me two different knife ranges which allowed me to feel the difference in weight and balance.
20 February 2026
Reply from ProCook - Chichester
We appreciate you sharing your experience. We're so glad the assistant was helpful and showed you the knife ranges, allowing you to feel the difference.
Very friendly and informative staff!
24 February 2026
Reply from ProCook - Chichester
We appreciate you letting us know our staff was friendly and informative; it means a lot to our team.
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