Genuinely staff were so helpful like offering their assistance and advice which is a small touch but makes you more appreciated in a way, service was great too.. they knew more about pans than me!
Location
Switch locationUnit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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See what reviewers are saying
The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... See more
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... See more
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, United Kingdom
4.8
Excellent
1K reviews
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Great product and helpful staff
Really helpful staff in the shop when making our selection and free home delivery was a bonus. We selected the stainless steel professional set and are very pleased with them - great to use and easy to clean.
24 May 2026
Extremely helpful staff who assisted in…
Extremely helpful staff who assisted in making the appropriate choice for our needs. Product is superb and hopefully has excellent longevity. Certainlylooks and feels lovely to use.
28 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Our procook customer assistant was so…
Our procook customer assistant was so friendly, knowledgeable and helpful. He was really engaging and very friendly, and answered every question we had.
27 May 2026
Reply from ProCook - Cheshire
We're so pleased to hear our team member was friendly, knowledgeable, and helpful, answering all your questions. Thank you for your wonderful feedback!
Excellent service
Excellent service, friendly and professional and the goods are perfect for our new cooker range, thank you...
30 May 2026
Reply from ProCook - Cheshire
We're so glad you received excellent service and found our goods perfect for your new cooker range. Thank you!
The staff in store were brilliant,very…
The staff in store were brilliant,very helpful and friendly
29 May 2026
Reply from ProCook - Cheshire
We're so happy our staff was brilliant, helpful, and friendly. We appreciate your feedback!
One of my favourite shops
Always buy same knives which I find excellent. Staff always friendly and helpful
28 May 2026
Reply from ProCook - Cheshire
We're so glad you find our knives excellent and our staff friendly and helpful! Thank you for your kind words.
The store is always beautifully laid…
The store is always beautifully laid out and the staff so friendly and helpful. As always, I am thrilled with my purchases.
26 May 2026
Reply from ProCook - Cheshire
We're so glad you appreciate our store's layout and found our staff friendly and helpful! We are happy you are thrilled with your purchases.
The staff are exceptional in this shop
The staff are exceptional in this shop, friendly and full of knowledge about the products.
26 May 2026
Reply from ProCook - Cheshire
We're so glad our staff was friendly and knowledgeable. Thank you for your kind words!
Staff helped us with the best deal will…
Staff helped us with the best deal will buy from this store when I need any cooking item's
19 May 2026
Reply from ProCook - Cheshire
We're so glad our staff helped you find a great deal! We appreciate your kind words and look forward to your next visit.
Reply from ProCook - Cheshire
We really appreciate your kind review.
Excellent service and good quality products.
We bought a lovely 24 piece crockery set from Pro cook Cheshire oaks. The staff were lovely and helped get everything together for us. There was an extra saving over the bank holiday and so we feel like we were treated to a real bargain considering the quality of the products here. Thanks very much.
22 May 2026
Reply from ProCook - Cheshire
We're so pleased to hear you found a lovely crockery set at our Cheshire Oaks store! It's wonderful that our team was helpful and that you feel you received a great bargain. We appreciate your kind words.
Reply from ProCook - Cheshire
We appreciate your kind words.
Great service
Great service. Was very happy with the fact that I could test knives out on vegetables before purchasing them.
16 May 2026
Reply from ProCook - Cheshire
We're so happy you had a great service experience! We're glad you appreciated testing knives on vegetables before purchasing.
I recently changed to an induction hob…
I recently changed to an induction hob and needed new pans. Libby came to assist me as soon as I walked into the shop. She answered all my queries in a friendly manner, offered advice on the different Procook range of pans, and how they should be used. I bought a professional stainless steel frying pan with confidence and have been very pleased with it so far. I will be returning to buy more in the near future.
14 May 2026
Reply from ProCook - Cheshire
We're happy to hear our team member assisted you so well with your new induction hob needs. It's great that you're pleased with your frying pan and plan to return for more!
Excellent display of all the pro cook wear…
Lovely display of all the pro cook wear and a very helpful member of staff.
We fully recommend this shop and will definitely buy more items in the future.
13 May 2026
Reply from ProCook - Cheshire
We're so happy to hear you enjoyed our display and found our staff helpful. We look forward to your next visit!
Reply from ProCook - Cheshire
We're so glad you found our product, service, and staff great and efficient!
Really good quality pan insert for…
Really good quality pan insert for poaching eggs. The surface and coating of the small dish inserts means that only the smallest amount of spray oil is required to ensure that the eggs don't stick. The product is easy to clean and store and I would definitely recommend this product
7 May 2026
Reply from ProCook - Cheshire
We're happy to hear that you find the pan insert to be of good quality for poaching eggs. It's great to know the coating works well and that it's easy to clean and store. Thank you for recommending it!
Reply from ProCook - Cheshire
We appreciate you letting us know that you enjoyed our great products and excellent personal service!
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