We had a few little problems with our coffee machine and dealt with a lady called Sally at the Castleford branch. What a lovely breath of fresh air this lady is, really cares, excellent customer serv... See more
Location
Switch locationUnit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR Castleford, GB
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See what reviewers are saying
Brilliant service with very friendly staff who are more than willing to go through any advice you may need. Great offers on pots, pans and urensils means its well worth a look for a decent set of kitc... See more
I went looking for a thin sharp fish filleting knife, and was not disappointed, but what made the purchase more special as the lovely Assistant who was so thorough in her help to find the right knife... See more
The staff are so approachable. I needed information and thought they were extremely knowledgeable. Answered my questions and I bought two frying pans instead of the one I intended to buy.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit F1 Juunction 32 Outlet Village, Glasshoughton, WF10 4FR, Castleford, United Kingdom
4.9
Excellent
829 reviews
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Reply from ProCook - Castleford
We're glad you found our store's layout helpful, and we appreciate the kind words about our team member's courtesy. Thanks!
Reply from ProCook - Castleford
We appreciate you sharing your positive experience with our great prices and friendly, professional service; it means a lot to our team.
Well trained staff
I asked several questions and the young man was very knowledgeable and helpful about the items I wanted to purchase. I shall be visiting the shop again.
24 March 2026
Reply from ProCook - Castleford
We're happy to hear that the young man was knowledgeable and helpful with your purchase. We appreciate your feedback and look forward to your next visit to our shop!
Friendly staff and well stocked store.
20 March 2026
Reply from ProCook - Castleford
We appreciate your positive feedback; we are so happy our store was well-stocked and that our staff was friendly!
Utensils
Made good use of their special offer items especially as they were what I was looking for. Good service .
22 March 2026
Reply from ProCook - Castleford
We appreciate you sharing your experience! We're so happy to hear that you made good use of our special offers and received good service.
The sales team were fantastic 👏
The sales team were fantastic 👏. They knew the product i was purchasing and spoke in great detail how it worked and how much better it was than inferior similar products.
17 March 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our sales team were so knowledgeable and helpful with your purchase.
Great customer support and amazing pans
14 March 2026
Very helpful and advising on the…
Very helpful and advising on the appropriate items purchased, also the assistance needed to process our returns
16 March 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our assistance helpful with your purchase and returns.
Great help from staff fantastic…
Great help from staff fantastic selection of products really liked the experience.
9 March 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our fantastic selection and helpful staff.
Excellent customer service
Amazing customer service, recommended to anyone, staff go out of their way to help 😊
7 March 2026
Easy to order online and excellent…
Easy to order online and excellent quality. We have bought lots here.
28 February 2026
Reply from ProCook - Castleford
We're happy to hear that ordering online was easy and that you find our quality excellent. Thank you for your continued support; we appreciate it.
Very helpful staff well stocked shop
8 March 2026
Reply from ProCook - Castleford
We appreciate your positive feedback; we are so happy our shop was well-stocked and that our staff was very helpful!
Just what you didn’t know you needed
Didn’t know if we would see anything but found items that will work well with our new kitchen when it is installed soon.
2 March 2026
Reply from ProCook - Castleford
We're happy to hear that you found items that will work well in your new kitchen. Thank you for sharing your positive experience with us!
Staff was very helpful and they…
Staff was very helpful and they explained very well aftercare of the product I have bought recently.
28 February 2026
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and explained the aftercare well.
I bought this dinner set just over…
I bought this dinner set just over 2years ago and I broke a large dinner plate. When I went into store to buy another one I found that it was discontinued. I had to buy a set of 4 new designed plates. I
1 March 2026
Reply from ProCook - Castleford
We regret to hear about the discontinued dinner plate and the need to purchase a new set. We appreciate your feedback regarding this inconvenience. We'll consider your comments as we plan our future product offerings.
Had a very pleasant experience while…
Had a very pleasant experience while shopping in store staff were very helpful
I’d rate the whole experience a 7 bananas
28 February 2026
Reply from ProCook - Castleford
We're happy to hear that you found our staff helpful and had a pleasant shopping experience. Thank you for your positive feedback and the 7 bananas rating!
Reply from ProCook - Castleford
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our shop, service, and products with your purchase.
Reply from ProCook - Castleford
We appreciate you letting us know our staff was helpful and explained the ranges clearly! We are so happy to hear it.
What a lovely shop everything had its…
What a lovely shop everything had its place and it wasn't overflowing with products so you couldn't see or find what you was looking for
16 February 2026
Reply from ProCook - Castleford
We're happy to hear that you enjoyed your visit and appreciated our organized shop! It's great to know you could easily find what you were looking for. Thanks for your positive feedback!
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