This was my third visit to ProCook. Once again I was served by friendly and very knowledgeable staff. They explained very thoroughly as to how I should use my new saucepans in order to get the best ou... See more
Location
Switch locationUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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See what reviewers are saying
The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... See more
Company replied
Being a regular visitor to Morganstown garden centre I always pop into ProCook and usually pick something up, you know it's going to be good quality and the advice I've been given in the past has alwa... See more
Company replied
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, United Kingdom
4.8
Excellent
473 reviews
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Always plenty of professional advice…
Always plenty of professional advice from the staff. Friendly and efficient service.
28 March 2026
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our service friendly, efficient, and professional.
Great Product Knowledge The lady who servePugh’s garden…
The lady who served us in Pugh’s garden centre, Radyr really knew her products. She was able to help us find exactly what we wanted and gave us a load of advice on how to maintain our new saucepan.
18 March 2026
Reply from ProCook - Cardiff
We're happy to hear that our staff member knew the products well and helped you find what you wanted! It's great to know that the advice on how to maintain your new saucepan was useful. Thank you for your positive feedback.
Good range of products
Good range of products, very helpful member of staff offering good service.
25 March 2026
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our product range and helpful staff.
Pro cook Ashford
Staff in shop were very helpful and professional gave good advice with knowledge of products which helped make our choice and decision on what to purchase.
25 March 2026
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and professional, and their knowledge helped you make your decision.
Reply from ProCook - Cardiff
We appreciate you letting us know our staff was helpful and you found everything you needed. It means a lot to our team!
The staff were helpful and polite
The staff were helpful and polite. Also they were knowledgeable about your products.
24 March 2026
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this review! We're so happy to hear that you found our staff helpful, polite, and knowledgeable.
The till service was very slow
The till service was very slow, with one person apparently nothing.
20 March 2026
Reply from ProCook - Cardiff
We appreciate your feedback and regret that our service was slow. We'll address this to improve our efficiency.
ProCook Gourment
My husband and I had ordered some ProCook pots and pans through Amazon and in the delivery were given a voucher for 15% off the next purchase, either online or instore. We decided to visit the ProCook shop in Pughs as we needed a new wok and small pan plus egg poaching kit to match the new cookware. The assistants the shop were extremely helpful in helping us choose the products we needed and although one person wasn't familiar with the voucher the other person was and we were able to enjoy 15% saving on the new items plus a set of cutlery. Thanks again to the friendly and knowledgeable staff and we will be visiting again soon !
11 March 2026
Reply from ProCook - Cardiff
We're glad you enjoyed your visit to our shop and found our staff helpful in choosing your new cookware. We appreciate your positive feedback regarding your voucher experience and the team's knowledge. Thank you for your visit, and we look forward to seeing you again soon!
Reply from ProCook - Cardiff
We appreciate your positive feedback! We are so happy you found our staff friendly, our prices competitive, and our cookware of good quality.
Brilliant quality products and staff…
Brilliant quality products and staff always know their stuff!
2 March 2026
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our brilliant quality products and knowledgeable staff.
Helpful staff
1 March 2026
Reply from ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
very pleasing ladies greeted us and…
very pleasing ladies greeted us and helped us with our purchase. although only spending £10 on a greater this did not change their happy approach to us.
27 February 2026
Reply from ProCook - Cardiff
We're so happy to hear that the ladies were pleasing and helpful with your purchase. We appreciate you taking the time to leave us this great review!
Helpful and professional staff
I needed to excange a product and Cheryl made it all easy
25 February 2026
Reply from ProCook - Cardiff
We're happy to hear that the exchange process was easy for you. Thank you for sharing your positive experience with us!
A great shop
A great shop, things that are good value as well as excellent quality and a good range.
28 February 2026
Reply from ProCook - Cardiff
We appreciate you sharing your thoughts! We are so happy to hear that you liked our shop's good value, excellent quality items, and wide range.
Best staff member, Tessa
Second time seeing Tessa, they were so lovely and helped with everything we needed and showed us things within our price range, as an anxious family, this made the experience so much better x
25 February 2026
Unprompted review
Reply from ProCook - Cardiff
We're so happy to hear that your experience was positive! It's great to know that the team member was lovely and helpful, especially in making your family feel more at ease. We appreciate your positive feedback.
Great products
Great products, staff welcoming and knowledgeable, shop laid out nicely.
25 February 2026
Reply from ProCook - Cardiff
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our products, staff, and shop.
Fab products I’ve been using for years…
Fab products I’ve been using for years and very helpful friendly staff.
23 February 2026
Reply from ProCook - Cardiff
We appreciate your long-term support and are so happy to hear that you find our products fabulous and our staff helpful and friendly!
Well stocked store with friendly, helpful and knowledgeable staff
The staff were friendly and helpful and assisted me to locate exactly what I wanted
29 January 2026
Reply from ProCook - Cardiff
We appreciate you sharing your experience with us! We are so happy to hear that our staff was friendly and helpful in locating what you wanted.
God products fair prices friendly staff
Great range of kitchenware at fair prices.Staff were helpful and friendly. Look for sale goods too
19 February 2026
Reply from ProCook - Cardiff
We're happy to hear that you enjoyed our kitchenware selection and found our staff helpful. Thank you for mentioning our sales; we appreciate your feedback!
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