Such helpful staff. They brought out several boxes of items for us to choose our favourite ones, as each piece was slightly different. It was excellent service. We weren’t rushed or made to feel that... See more
Company replied
Location
Switch locationUnit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, GB
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See what reviewers are saying
The shop layout is appealing with wonderful products. I wanted a saucepan and was impressed at the ranges. The staff were very helpful and informative. It was a productive experience and I will return... See more
Well laid out shop, very helpful and knowledgeable staff. An enjoyable shopping experience. I found everything I needed and will definitely return.
Staff were nice, took time to explain and answer questions that I had. Observe how other customers were treated with time and respect. Good range of products in store.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
- 0208 178 3811
4.9
Excellent
328 reviews
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Superb knowledge of the sales assistant…
Superb knowledge of the sales assistant at the Bromley branch.
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Bromley
We are so glad to hear that our team was both friendly and knowledgeable during your visit. We appreciate your kind words!
The Shop assistant was very helpful
The Shop assistant was very helpful, polite and knew the products well
9 July 2026
Very pleasant shop assistant
Very pleasant shop assistant. Also very pleased with my purchase.
8 July 2026
I found what I was looking for
I found what I was looking for. Staff were helpful in pointing out other products that could be purchased far more reasonably.
Product does as expected, though a little slower than anticipated. Overall, a good product.
2 July 2026
Reply from ProCook - Bromley
We're so glad you found what you were looking for and that our staff were helpful in suggesting other products. We appreciate your feedback on the product's performance and are happy you consider it a good product overall.
Reply from ProCook - Bromley
We truly appreciate your kind words about our team. It's wonderful to hear that you found our staff to be helpful and friendly.
Reply from ProCook - Bromley
We're so glad to hear that our assistant was helpful and knowledgeable. We truly appreciate you taking the time to share your positive feedback with us!
friendly and helpful service
I knew what I was looking for and your friendly staff knew exactly where it was in the shop. I will visit again as the products available looked very good.
27 June 2026
Reply from ProCook - Bromley
We're so pleased our friendly staff could help you find exactly what you were looking for! We're glad you liked our products and look forward to your next visit.
Good customer service
Good customer service. Great shop layout and a pleasure to shop there.
3 July 2026
Reply from ProCook - Bromley
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop's layout and customer service.
Lots of choice of good quality cookware…
Lots of choice of good quality cookware in store. Staff were very helpful, knowledgeable and friendly.
2 July 2026
Extremely helpful staff and NHS…
Extremely helpful staff and NHS workers get a discount.
Good special offers.
1 July 2026
Reply from ProCook - Bromley
We're so happy you found our staff extremely helpful and appreciated our special offers. Thank you for your kind words!
The members of staff were very helpful…
The members of staff were very helpful and Vera was very knowledgeable for helping me decide on what to buy. Thank you
1 July 2026
Reply from ProCook - Bromley
We're so happy to hear our team was helpful and knowledgeable! We appreciate your kind words about their assistance in helping you decide on your purchase.
The service was great!
The service was great, workers were very helpful and the products are good quality.
27 June 2026
Great new store discovery in Bromley
Great new store discovery in Bromley. Brings something different. Very good quality products with decent prices and a B Corp. The shop is very well laid out and has a good range of choices.
26 June 2026
Reply from ProCook - Bromley
We're so happy you discovered our new store in Bromley and found it brings something different! It's wonderful to hear you appreciate our quality products, decent prices, and B Corp status, as well as the well-laid-out shop and good range of choices.
The store is really clean and well laid…
The store is really clean and well laid out. I had not intended to go in but the window displays were so inviting that I couldn’t help myself. The staff were very friendly and helpful too.
29 June 2026
Great product
29 June 2026
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