I visited ProCook in Bromley to look at non toxic stainless steel saucepans/frying pans as I want to replace all my pans with non stick coating. There was a good selection at a range of prices and... See more
Location
Switch locationUnit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the Bromley store. The person who helped me was very knowledgeable about the items that I needed. She knew the technical aspects for the knives that I was interested in which helped make a goo... See more
I found what I was looking for. Staff were helpful in pointing out other products that could be purchased far more reasonably. Product does as expected, though a little slower than anticipated. Overa... See more
Company replied
Jamie’s SMILE Jamie greets you with the brightest biggest smile, is polite, professional and helpful with product knowledge and deals. The store looked tidy and made for an enjoyable hassle free sh... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
- 0208 178 3811
4.8
Excellent
225 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and knowledgeable
Helpful, friendly staff.
They knew where to find what I needed and were able to show me how to use it as I was unsure.
1 August 2026
Good quality products and very helpful…
Good quality products and very helpful and well informed staff.
10 June 2026
Very helpful assistant at the Bromley…
Very helpful assistant at the Bromley shop. So good that i wrote to Pro cook by email!
31 July 2026
Helpful and knowledgeable salesman
Helpful and knowledgeable salesman. Reasonably priced, excellent pan
28 July 2026
Great shop and fantastic customer service
Great shop where I managed to find both items I was looking for. The staff is very welcoming and knowledgeable. I highly recommend this shop fir all your cooking needs.
26 July 2026
Customer assistant was very welcoming…
Customer assistant was very welcoming and helpful.
24 July 2026
Needed a griddle pan.
Needed a griddle pan.
The shop had exactly the right product.
Helpful and friendly staff too.
23 July 2026
Good range of products
Good range of products. Helpful friendly staff.
I found what I needed and will visit again.
22 July 2026
Extremely helpful and friendly staff
Extremely helpful and friendly staff. Went above and beyond to assist me.
22 July 2026
Excellent customer service and…
Excellent customer service and outstanding product quality. I have purchased several products from this shop, and I have been impressed with every one of them. The staff are always friendly, helpful, and knowledgeable, making every visit a pleasant experience. I always enjoy shopping at the Bromley store and highly recommend it to anyone looking for quality products and excellent service.
18 July 2026
The guy who looked after me was…
The guy who looked after me was brilliant. Knowledgeable about the products, helpful and enthusiastic. Thank you
22 July 2026
Great selection of kitchen products
I visited ProCook in Bromley to look at non toxic stainless steel saucepans/frying pans as I want to replace all my pans with non stick coating.
There was a good selection at a range of prices and the lady serving me was incredibly helpful and knowledgeable without being pushy.
I decided on buying 1 pan to try, with a view to buying more if it was suitable. Your staff member continued to offer great advice and guidance even for 1 pan. I was impressed that there was an awareness of what I was looking for too.
Great shop. Will definitely return.
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff were on there phones and we had…
Staff were on there phones and we had to ask for assistance
18 July 2026
Reply from ProCook - Bromley
Bromley
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Visited the Bromley store
Visited the Bromley store. The person who helped me was very knowledgeable about the items that I needed. She knew the technical aspects for the knives that I was interested in which helped make a good decision. Having a knowledgeable person who is willing to help is not easy to find these days. Great service.
17 July 2026
Beautiful summer outdoor Tableware
Beautiful summer outdoor Tableware. I would have loved it more if it was in bold colours
15 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.