Visited store on 12/8/26 lady working helped me to choose a set of knives, allowed me to try them out on some veg in store. Im very indecisive but was able to make a decision quickly due to her help... See more
Company replied
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
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See what reviewers are saying
I was very impressed with the attention and knowledge of the staff member that helped us. She explained patiently to our many detailed queries on quality differences and care and maintenance of the... See more
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at out... See more
Bought my new knives in store, staff were first class, excellent service and knowledge.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
942 reviews
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I thought everything was good value for…
I thought everything was good value for money and staff were great.
2 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Buy a new carving knife
The sales assistant was helpful and had some knowledge about the product
31 January 2026
Reply from ProCook - Braintree
We appreciate you sharing your thoughts! We're so happy to hear that our sales assistant was helpful and knowledgeable about the product.
Reply from ProCook - Braintree
We appreciate your positive feedback regarding our great products and helpful staff; we are so happy you enjoyed them!
Very helpful :)
1 February 2026
Very pleasant staff
31 January 2026
Reply from ProCook - Braintree
We appreciate you letting us know our staff was knowledgeable and that you liked our great product! We are so happy to hear it.
Very Helpful
I was looking for a particular item. I asked the assistant and she found it and it was the last one! Made my day.
23 January 2026
Reply from ProCook - Braintree
We're so happy to hear that our assistant could find the exact item you were looking for! We appreciate you taking the time to share your positive experience.
Great team with a good knowledge of all…
Great team with a good knowledge of all of the numerous items in the shop. I always like this place.
22 January 2026
Good products and service
25 January 2026
Reply from ProCook - Braintree
We appreciate your positive feedback! We're so glad you enjoyed our good products and service; we value your business.
Reply from ProCook - Braintree
We appreciate you letting us know about our prompt service and pleasant staff; it means a lot to our team.
The staff were very helpful and I love…
The staff were very helpful and I love Pro Cook products
24 January 2026
Reply from ProCook - Braintree
We appreciate your positive feedback. We are so happy to hear that our staff were helpful and that you love our products.
Great time shopping in procook
Great time shopping in procook. Got a fab new dinner set and others kitchen utensils. Very helpful staff.
18 January 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that you had a great time and found our staff helpful!
Great choice of the product I was…
Great choice of the product I was looking for. Wonderful staff, very knowledgeable
22 January 2026
Reply from ProCook - Braintree
We appreciate you taking the time to share your thoughts! We're so happy to hear that you found what you were looking for with our wonderful, knowledgeable staff.
I was offered help as soon as I walked…
I was offered help as soon as I walked into store and was shown straightaway what I was looking for, which I purchased at a very good price. Happy!
16 January 2026
Shop is set up really well with well…
Shop is set up really well with well stocked shelves. Friendly knowledgeable staff made it a good shopping experience.
15 January 2026
Great purchase
Great purchase, happy with the service. Have used my saucepans a couple of times now and they are good quality.
16 January 2026
Pavlina was an excellent assistant.
Pavlina was an excellent assistant. She was very knowledgeable and helped us make the right choice of saucepans, frying pans and baking trays.
17 January 2026
Very knowledgeable & helpful staff
Very knowledgeable & helpful staff. Gave me all the options & details of each choice
18 January 2026
Reply from ProCook - Braintree
We appreciate you sharing your experience! We're so happy to hear that our staff was knowledgeable and helpful and gave you all the options and details.
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