Visited store on 12/8/26 lady working helped me to choose a set of knives, allowed me to try them out on some veg in store. Im very indecisive but was able to make a decision quickly due to her help... See more
Company replied
Location
Switch locationUnit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH Braintree, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was very impressed with the attention and knowledge of the staff member that helped us. She explained patiently to our many detailed queries on quality differences and care and maintenance of the... See more
Very good selection of kitchen equipment at fairly competitive prices. All items I have purchased from Pro Cook have been v good quality and I have recommended friends to use the company. Staff at out... See more
very helpful sales assistant told us pros and cons of frying pans we purchased left us alone to consider our potential purchase and then actual purchase, both ladies were very friendly staff and hel... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit E1 Braintree Village, Charter Way, Chappel Hill, CM77 8YH, Braintree, United Kingdom
4.8
Excellent
942 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ProCook - Braintree
We appreciate your positive feedback regarding our good products and knowledgeable, friendly staff; we are so happy you enjoyed them!
Lovely staff and really helpful
Lovely staff and really helpful. Smiling staff really makes a difference xx
22 February 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We are so happy to hear that our lovely and helpful staff made a difference.
Found exactly what I needed.
19 February 2026
Reply from ProCook - Braintree
We're happy to hear that you found what you needed. Thank you for your positive feedback; we appreciate it.
Great product and very good price.
24 February 2026
Reply from ProCook - Braintree
We appreciate your positive feedback on our great product and very good price; we are so happy you are pleased!
Helpful and polite young man
The young man who served in store was extremely helpful and polite. I purchased a 12 piece dining set he pointed out there was also pasta bowls and matching mugs that wasn't on display he showed them to me so I purchased them aswell .Good quality. For my son who's starting up a new home. The shop itself is very inviting and items are nicely displayed. A very good shopping experience.
22 February 2026
Reply from ProCook - Braintree
We're happy to hear that you had a very good shopping experience. We appreciate your positive feedback regarding the helpful service you received and the quality of the dining set and matching items for your son's new home. Thank you!
Reply from ProCook - Braintree
We appreciate your positive feedback regarding our good product range and helpful staff; we are so happy you enjoyed them!
Good products and helpful staff
There are a good range of products at very reasonable discouts at this store. The staff were also very friendly and helpful.
22 February 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found a good range of products and friendly staff.
Reply from ProCook - Braintree
We appreciate your positive feedback regarding our great selection and helpful assistants; we are so happy you enjoyed them!
Chatty and happy staff.
13 February 2026
Reply from ProCook - Braintree
We appreciate you letting us know our staff was chatty and happy; it means a lot to our team that you had a positive experience.
Very helpful staff
Very helpful staff. A bit disappointed that my details were not on your record in spite I am a regular customer.
9 February 2026
Helpful friendly service.
9 February 2026
Very helpful and knowledgeable.
The staff where very helpful and gave advice on the best product available for our budget.
9 February 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff was helpful and gave great advice.
Good quality products!
9 February 2026
Reply from ProCook - Braintree
We're glad you enjoyed your experience, and we appreciate your positive feedback. Thank you for letting us know.
Friendly and product savvy staff keen…
Friendly and product savvy staff keen to share their passion for the quality equipment they sell.
12 February 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and knowledgeable.
Friendly staff always there to help and…
Friendly staff always there to help and advise Without following you around the shop whilst browsing
11 February 2026
Reply from ProCook - Braintree
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful while browsing.
Very good customer service ,friendly…
Very good customer service ,friendly knowledgeable staff. Great selection of kitchenalier at excellent prices. And lots of offers.
5 February 2026
Best knife ever at the price WOULD buy…
Best knife ever at the price WOULD buy again and give as presents to freinds
26 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.