ProCook - Bluewater Reviews 1,028

Kind helpful staff

friendly staff and beautiful products, 10/10, would visit again

The shop is very well laid out and easy to find things and the staff were very helpful

On this occasion, pro Cook had the pans we were looking for. The offer was attractive and we were keen to take advantage. Additional items had to be purchased as the offer threshold was not met initially, a very good marketing ploy!!

Staff were helpful in advising me on getting the best deal for the saucepans I bought. Plus the 20% off because it was bankholiday.

Lovely Young lady (lexis) was extremely helpful, knowledgeable and polite.

Helpful and knowledgable staff member. We were very pleased with our purchase and the help we were given. Thank you

Helpful friendly staff

Good range, competitive prices

Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had in mind which wasn’t suitable for our type of cooking and hob. The pan itself and a solid quality unit which also looks great!

Had exactly what I wanted at reasonable price

The staffs gave me a brilliant customer service.

I will go to the branch again and also introduce family and friends.

The products brought was also good

Excellent staff who dealt with my query and resolved it efficiently

Excellent service. I had to get a water fizzer replaced under guarantee and there was no quibble at all. The lady at the counter immediately replaced it after 21 months, was very sympathetic and helpful. Lovely people! I'm very happy with ProCook.

I rang the store and asked them to save mugs for me which they happily did. When I got to the store the lady who served us was very rude! Everything seemed a problem, from the fact “I’ve had to go round the store collecting these, that’s why they’re loose” my husband asked if she could possibly wrap the loose ones in something for protection, “well I’ll have to see what I can find “ my husband told her there was bubble wrap behind her, “I’m aware of that “ she snapped “I can only do my best “ as a customer that’s all we asked! I can’t believe the difference between the service in bluewater store compared to Ashford. The gentleman in Ashford was very helpful and friendly.

Bought knives for my new kitchen in November started using them February once kitchen was completed 3 months and rather stainless steel has rust all over them

Polite and helpful staff. A good selection of products at reasonable prices.

I love this store, the products are of very good quality, the sellers are wonderful

Great service!

Went to the shop. The item I required was there - it was a replacement lid. All fine and happy with purchase