Visiting the staff at Pro Cook Bideford, could not be more different from a 2* review left by Patrick in Aug. The two 'mature' lady assistants are half the reason I go in so often. They are both knowl... See more
Company replied
Location
Switch locationUnit 17 Affinity Devon, Clovelly Road, EX39 3DU Bideford, GB
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See what reviewers are saying
Friendly patient staff who were able to answer all my questions. Gave good advice to make correct purchase. Nice to get your purchased wrapped up makes it feel just that bit more expensive.
Company replied
Staff are helpful and attentive. Excellent service every time. Products are always good value and suitable for their purpose.
I'm a big fan of ProCook. I started buying online and was very pleased with the quality. But now I've found the shops and can get to really explore what they have. Staff are always very helpful and kn... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17 Affinity Devon, Clovelly Road, EX39 3DU, Bideford, United Kingdom
4.9
Excellent
790 reviews
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Fabulous service
The service I had was second to none. I have forgotten the ladies name, she was so helpful when I was purchasing a new knife set. She allowed me to hold and use the knife which gives you a good idea of quality. She gave me all my options and made sure I was happy with my purchase. Beautifully wrapped. I am very pleased with my purchase. I travelled quite a way to visit and will definitely go back for any kitchen items required. A+
8 February 2026
Very friendly and helpful staff,also…
Very friendly and helpful staff,also great range of products
11 February 2026
The ladies in the store were really…
The ladies in the store were really friendly amd helpful.
8 February 2026
The staff are friendly and…
The staff are friendly and knowledgeable. The range of housewares is wonderful,so much choice. It’s my go-to shop for kitchen wares.
,
1 February 2026
Friendly helpful ladies!
29 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Bideford
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Very helpful staff at the Atlantic…
Very helpful staff at the Atlantic Village shop in Bideford! And a very well stocked lovely shop to buy lots of kitchen goodies from!
24 January 2026
Reply from ProCook - Bideford
We're so happy to hear you found our staff at the Atlantic Village shop in Bideford helpful, and that you love our well-stocked shop with kitchen goodies!
Reply from ProCook - Bideford
We're glad you found our staff member helpful and attentive. We appreciate your positive feedback and thank you for sharing.
I have bought quite a few items from…
I have bought quite a few items from the Bideford outlet. The staff are always friendly and knowledgeable about the products they sell.
20 January 2026
Reply from ProCook - Bideford
We're happy to hear that you consistently have a positive experience at our Bideford outlet. It's great to know our team's knowledge and friendliness enhance your visits. Thanks for your feedback.
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. A very pleasant shopping experience in bright premises.
24 January 2026
Reply from ProCook - Bideford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff knowledgeable and your shopping experience pleasant.
Reply from ProCook - Bideford
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Friendly and professional.
The lady who assisted us, {we went in for a knife block and knives} was very helpful. She went through the different steels and how long they would last etc….she gave us options to choose from. We are very happy with our purchase and for the help she gave. 10 out of 10
22 January 2026
Very helpful and explained about the…
Very helpful and explained about the products. Good quality.
20 January 2026
Helpful friendly staff.Had the products…
Helpful friendly staff.Had the products I needed
16 January 2026
Lovely and very helpful staff
Lovely and very helpful staff, this store is always set out well
15 January 2026
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