Visiting the staff at Pro Cook Bideford, could not be more different from a 2* review left by Patrick in Aug. The two 'mature' lady assistants are half the reason I go in so often. They are both knowl... See more
Company replied
Location
Switch locationUnit 17 Affinity Devon, Clovelly Road, EX39 3DU Bideford, GB
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See what reviewers are saying
Friendly patient staff who were able to answer all my questions. Gave good advice to make correct purchase. Nice to get your purchased wrapped up makes it feel just that bit more expensive.
Company replied
Staff are helpful and attentive. Excellent service every time. Products are always good value and suitable for their purpose.
I'm a big fan of ProCook. I started buying online and was very pleased with the quality. But now I've found the shops and can get to really explore what they have. Staff are always very helpful and kn... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 17 Affinity Devon, Clovelly Road, EX39 3DU, Bideford, United Kingdom
4.9
Excellent
790 reviews
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Staff were exceptional x so helpful and…
Staff were exceptional x so helpful and patient. Remembered me when I returned for some additional items. Will definitely shop there again and recommend.
27 April 2026
I,ll be back.................
Great products, great prices, great shop service and excellent product choice.
29 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great shopping environment
Great shopping environment. Staff knowledgeable about products, friendly and helpful. One item out of stock but otherwise everything we wanted was available.
21 April 2026
Reply from ProCook - Bideford
We're happy to hear that you enjoyed our shopping environment and found our staff helpful. We appreciate your feedback regarding the out-of-stock item, and we'll strive to improve our inventory management. Thanks for your review!
Reply from ProCook - Bideford
We appreciate your positive feedback regarding our good service at the right price; we are so happy you are pleased!
Well informed helpful member of staff
Well informed helpful member of staff. Good choice of stock
23 April 2026
Reply from ProCook - Bideford
We appreciate you sharing that our staff was helpful and well-informed, and that we have a good choice of stock!
Great Staff at ProCook Bideford
The lady shop assistant who dealt with me was very informative and extremely helpful. Nothing was too much bother for her. In fact all the staff were very helpful.
22 April 2026
Reply from ProCook - Bideford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were informative and helpful and that nothing was too much trouble.
Great shopping experience
Shop had what I needed extremely helpful staff served me and helped with what I required
24 April 2026
Reply from ProCook - Bideford
We appreciate you sharing your experience! We're so glad to hear that we had what you needed and that our staff were helpful to you.
Reply from ProCook - Bideford
We appreciate you taking the time to leave us this wonderful review! We're so happy you found our staff cheerful, friendly, and helpful.
Great products and excellent customer service
Great products and excellent helpful friendly service
22 April 2026
Reply from ProCook - Bideford
We appreciate you letting us know that you liked our great products and excellent, helpful, friendly service!
Great customer service
Great customer service lots of advice and offers no pressure from staff I will be returning 👍🏽👍🏽
21 April 2026
Lovely staff
The staff in the shop were very helpful and chatty. They also made a fuss of our dog. They made the whole experience of the shop for us.
14 April 2026
Reply from ProCook - Bideford
We're delighted to hear that our staff's helpfulness and friendliness, especially towards your dog, enhanced your shopping experience. Thank you for your lovely feedback!
great staff even let my disabled…
great staff even let my disabled daughter try out some different knifes before we bought them
15 April 2026
Very helpful staff.
14 April 2026
Visited the store in Infinity bideford…
Visited the store in Infinity bideford , Devon . Lovely service by a friendly knowledgeable lady .
10 April 2026
Reply from ProCook - Bideford
We appreciate you sharing that our staff was helpful and friendly and that you liked our good product!
Great advices and help thanks
9 April 2026
Reply from ProCook - Bideford
We appreciate your positive feedback! We're happy that our help and guidance were valuable to you, and we thank you.
Staff are very knowledgeable of…
Staff are very knowledgeable of products and are very friendly with out being pushy.
5 April 2026
Reply from ProCook - Bideford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff knowledgeable and friendly.
Lovely staff
4 April 2026
Quality products and great staff
Quality products. The staff were happy to let you browse by yourself but are quick to help when you need it.
29 March 2026
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