The server behind the till that we always get (cant remember his name unfortunately) is brilliant and very knowledgeable. The products in store are the best and everytime we go to Banbridge its ou... See more
Company replied
Location
Switch locationUnit 39a The Boulevard, Outlet Park, BT32 4GJ Banbridge, GB
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See what reviewers are saying
Very friendly and helpful staff in your store in Banbridge. Purchased an enamelled cast iron shallow casserole which is great to use. Also picked up some small utensils in the special offer at the t... See more
Company replied
Went in to get a set and the adviser, Diane, was super helpful. She was very knowledgeable and was speaking from experience. Really good customer service. Haven't got the chance to use them yet but th... See more
Norwich branch once again have given excellent customer service. I always think any business that has staff who answer the phone minutes before closing always deserve praise. I called to reserve an it... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39a The Boulevard, Outlet Park, BT32 4GJ, Banbridge, United Kingdom
4.9
Excellent
666 reviews
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Reply from ProCook - Banbridge
We appreciate you letting us know our staff was pleasant and professional; it means a lot to our team.
Friendly staff and great prices
11 February 2026
Reply from ProCook - Banbridge
We appreciate your positive feedback; we're so happy you found our staff friendly, and that you value our great prices.
Reply from ProCook - Banbridge
We appreciate your positive feedback! We are so happy you enjoyed our great shop, wonderful products, and excellent value for money.
Item I wanted was in stock
Item I wanted was in stock. Pleasant assistant at counter.
18 February 2026
Reply from ProCook - Banbridge
We're happy to hear that the item was in stock, and the assistant was pleasant. Thank you for your positive feedback; we appreciate it.
Reply from ProCook - Banbridge
We appreciate your positive feedback regarding our helpful staff and very good products; we are so happy you enjoyed them!
Polite, friendly, always give trustworthy advice
Shop is always pleasant to go in to, staff are always helpful, polite and friendly. I always trust the advice I get from staff.
14 February 2026
Reply from ProCook - Banbridge
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our shop pleasant and our staff helpful and friendly.
Reply from ProCook - Banbridge
We appreciate you letting us know our staff was helpful and friendly; it means a lot to our team.
Day Out
First time in the store...went in for a nosey and ended up picking up a few things....staff were very welcoming and friendly
10 February 2026
Reply from ProCook - Banbridge
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed your first visit and found our staff welcoming.
Reply from ProCook - Banbridge
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Helpful, friendly staff.
Helpful, friendly staff on hand to assist as soon as you enter the store. Everything well laid out and items are so well stocked and easy to find.
13 February 2026
Reply from ProCook - Banbridge
We're so happy to hear that you found our staff helpful and friendly as soon as you entered the store. We appreciate your feedback regarding the store layout and stock.
Great Products and very pleasant helpful staff
Staff are very helpful and pleasant when asked for advice regarding stock. The 25 yr guarantee on the Pro Cook pots is brilliant. A lid from one of my Elite Tri Layer pots had broken, I thought I would have to buy a new lid, but the staff informed me that the lid was covered under the 25 yr guarantee.
The Tri Layer range is great, always looks smart, easy to clean and there is a great range of sizes.
11 February 2026
Very helpful and efficient service
8 February 2026
Lovely experience today Shop is well…
Lovely experience today Shop is well lit,warm and items easy to find Staff are pleasant and friendly but not intrusive Great knowledge of the products Will be visiting again
11 February 2026
Staff in the shop were very helpful and…
Staff in the shop were very helpful and knowledgeable.
8 February 2026
Very helpful staff
We wanted a coffee machine and the staff member was so helpful and friendly. She went the extra mile & took it all out of the box so we could see it before buying. Customer Service really does matter!
7 February 2026
very pleasant staff good quality…
very pleasant staff good quality products good sales prices
8 February 2026
The staff were very engaging and…
The staff were very engaging and knowledgeable and the range of products
31 January 2026
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