Norwich branch once again have given excellent customer service. I always think any business that has staff who answer the phone minutes before closing always deserve praise. I called to reserve an it... See more
Company replied
Location
Switch locationUnit 39a The Boulevard, Outlet Park, BT32 4GJ Banbridge, GB
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See what reviewers are saying
The young gentleman was extremely friendly and also helpful on our visit to the store. He offered practical advice regarding our choices. Happily recommend this store
Company replied
Very friendly and helpful staff in your store in Banbridge. Purchased an enamelled cast iron shallow casserole which is great to use. Also picked up some small utensils in the special offer at the t... See more
Company replied
The staff member I dealt with was fantastic - perfect combination of attentiveness without being pushy. They demonstrated the range of knives on offer and answered every question I had. Very pleased w... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39a The Boulevard, Outlet Park, BT32 4GJ, Banbridge, United Kingdom
4.9
Excellent
599 reviews
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The shop assistant was very helpful and…
The shop assistant was very helpful and knew what she was talking about would go back again
27 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Banbridge
We appreciate your positive feedback!
Reply from ProCook - Banbridge
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Banbridge
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lady that served us was very pleasant…
Lady that served us was very pleasant and helpful.
24 May 2026
Reply from ProCook - Banbridge
We're so glad our team was pleasant and helpful. We appreciate your feedback!
The young gentleman was extremely…
The young gentleman was extremely friendly and also helpful on our visit to the store. He offered practical advice regarding our choices. Happily recommend this store
20 May 2026
Reply from ProCook - Banbridge
We're so pleased to hear our team provided friendly and helpful advice during your visit. Thank you for happily recommending our store!
a super range of products
a super range of products. a really genuinely helpful staff member. so friendly.
21 May 2026
Reply from ProCook - Banbridge
We're so glad you enjoyed our product range and found our staff genuinely helpful and friendly. Thank you!
Young lady very cheerful and happy to…
Young lady very cheerful and happy to help
Chatted to my husband as she showed us knives
20 May 2026
Reply from ProCook - Banbridge
We are so glad to hear you had such a positive experience with our team member. We appreciate your kind words!
Reply from ProCook - Banbridge
We appreciate your positive feedback! We are delighted!
the staff where great and gave really…
the staff where great and gave really good advice on other knives, Damascus Steel, that i am interest in
5 May 2026
Reply from ProCook - Banbridge
We're so glad our staff provided excellent advice on Damascus Steel knives. We appreciate your kind words.
Really fell in love with the products…
Really fell in love with the products on offer. New and refreshing colours for a new kitchen. Staff were helpful and even helped to carry my heavy purchases to my car.
9 May 2026
Reply from ProCook - Banbridge
We're so happy you loved our products and found refreshing colors for your kitchen! We're glad our staff could assist with your purchases.
Lovely shop to browse 😊.Well set out.
Lovely shop to browse 😊.Well set out.
Pleasant staff.😊
Good quality products.
2 May 2026
Reply from ProCook - Banbridge
We're so glad you enjoyed our shop, layout, staff, and products! Thank you for your kind words.
A 1st class store!
I was very impressed with this store. My first time to visit it! A great variety of kitchen utensils/kitchenware!
Some good offers too!! I would highly recommend!
7 May 2026
Reply from ProCook - Banbridge
We're so happy to hear you were impressed with your first visit! We're glad you found a great variety of kitchenware and good offers.
Helpful staff (Suzanne)
4 May 2026
Reply from ProCook - Banbridge
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good quality products
8 May 2026
Reply from ProCook - Banbridge
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Looks good haven’t used it yet
30 April 2026
Reply from ProCook - Banbridge
Thanks for your feedback! We hope you enjoy it.
Staff member very helpful
Staff member very helpful. Explained pros & cons of product very simply. Would recommend shop. Delighted with purchase.
27 April 2026
Reply from ProCook - Banbridge
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff member was helpful and that you are delighted with your purchase.
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