Very friendly and helpful staff in your store in Banbridge. Purchased an enamelled cast iron shallow casserole which is great to use. Also picked up some small utensils in the special offer at the t... See more
Company replied
Location
Switch locationUnit 39a The Boulevard, Outlet Park, BT32 4GJ Banbridge, GB
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See what reviewers are saying
The server behind the till that we always get (cant remember his name unfortunately) is brilliant and very knowledgeable. The products in store are the best and everytime we go to Banbridge its ou... See more
Company replied
Norwich branch once again have given excellent customer service. I always think any business that has staff who answer the phone minutes before closing always deserve praise. I called to reserve an it... See more
Company replied
Went in to get a set and the adviser, Diane, was super helpful. She was very knowledgeable and was speaking from experience. Really good customer service. Haven't got the chance to use them yet but th... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 39a The Boulevard, Outlet Park, BT32 4GJ, Banbridge, United Kingdom
4.9
Excellent
667 reviews
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Love this shop
Love this shop. Apart from practical kitchen tools Procook also have beautiful and quality tableware. From candle holders to cake stands. Things that make a house a home.
16 December 2025
Reply from ProCook - Banbridge
We're happy to hear that you love our shop and appreciate the quality and beauty of our tableware and kitchen tools. Thank you for your positive feedback; it means a lot to us.
great shopping experience
great staff, not pushy,
friendly
shop has a wide range of items.
definitely be back in future,
14 December 2025
Reply from ProCook - Banbridge
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and enjoyed our wide range of items.
Staff in the shop were so friendly and…
Staff in the shop were so friendly and helpful - couldn’t be nicer
16 December 2025
Reply from ProCook - Banbridge
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and helpful.
Variety is super & staff are great.
15 December 2025
Reply from ProCook - Banbridge
We appreciate you letting us know about the super variety and great staff! We are so happy to hear it.
Reply from ProCook - Banbridge
We appreciate you letting us know our shop was well laid out, and our staff was very helpful! We're so glad to hear it.
The man who served me was so pleasant…
The man who served me was so pleasant and helpful
14 December 2025
Reply from ProCook - Banbridge
We appreciate you taking the time to leave us this great review! We are so happy to hear our service was pleasant and helpful.
Very attentive shop assistance who was…
Very attentive shop assistance who was knowledgable and helpful about the products
14 December 2025
Reply from ProCook - Banbridge
We appreciate you sharing your experience! We're so happy to hear that you found our shop assistance attentive, knowledgeable, and helpful.
Enjoyable shopping experience
The lady to whom I asked for advice was extremely helpful, pleasant and professional. I have always found the staff to be courteous, friendly and knowledgeable.
11 December 2025
Reply from ProCook - Banbridge
We're so glad to hear that the staff was helpful, pleasant, and professional! We appreciate your positive feedback regarding their courteous, friendly, and knowledgeable service.
Reply from ProCook - Banbridge
We appreciate you letting us know our staff was friendly and helpful; it means a lot to us.
We had a lovely shopping experience in…
We had a lovely shopping experience in your ProCook shop in Banbridge. Staff were exceptional, very helpful and informative.
16 November 2025
Reply from ProCook - Banbridge
We're happy to hear that you had a lovely shopping experience in our Banbridge shop. We appreciate your positive feedback regarding our team's helpfulness and knowledge.
Failed delivery iniately
Failed delivery iniately. Order not accepted in England. Item had to be re- ordered after I cintacred shop abouf failed delivery
12 November 2025
Reply from ProCook - Banbridge
We regret the initial delivery failure and that your order wasn't accepted in England. We appreciate you contacting us to re-order the item. Thank you for your feedback.
Reply from ProCook - Banbridge
We appreciate you taking the time to leave us this great review! We're so happy you liked our quality stuff and our nice staff.
good customer service and knowledgeable…
good customer service and knowledgeable assistance
18 November 2025
Reply from ProCook - Banbridge
We appreciate your positive feedback! We are so happy to hear you received good customer service and knowledgeable assistance.
Great purchase
Procook saucepans look really good and the glass lids makes life easy when checking if food is simmering properly. They cook well and wash up simple. All in all a great purchase.
8 November 2025
Reply from ProCook - Banbridge
We're happy to hear that you find the saucepans visually appealing and appreciate the convenience of the glass lids. It's great to know they cook well and are easy to clean. Thank you for your positive feedback!
Very helpful advice
16 November 2025
Reply from ProCook - Banbridge
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
It's my 3rd visit to Procook & I still…
It's my 3rd visit to Procook & I still love it. I love the quality of all products.
16 November 2025
Reply from ProCook - Banbridge
We're happy you love the quality of our products and enjoy visiting us! Thank you for your continued support and positive feedback.
Polite assistants
Had an issue with a frying pan and the two assistants were ever so polite and helpful.
Got sorted quickly.
13 November 2025
Reply from ProCook - Banbridge
We're so happy to hear that our assistants were polite and helpful in resolving the issue with your frying pan quickly. We appreciate your positive feedback!
Excellent product and service.
10 November 2025
Reply from ProCook - Banbridge
We appreciate your positive feedback! We're so glad you enjoyed our excellent product and service.
Shopping at procook
The staff was very attentive and helpful also knowledgeable about the products throughout our shopping experience
8 November 2025
Reply from ProCook - Banbridge
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff attentive, helpful, and knowledgeable.
Staff very friendly and professional
Staff very friendly and professional, spoke about different options for cookware in detail which were best for my needs. Fully recommend !!
9 November 2025
Reply from ProCook - Banbridge
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that our staff were friendly and professional and provided detailed options.
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