We visited the ProCook store at the Arndale Centre in Manchester this afternoon at around 4:30pm, and from the moment we walked in, James, the manager, was absolutely lovely. He was so w... See more
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Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
Company replied
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... See more
Company replied
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, United Kingdom
- 01615156449
4.8
Excellent
256 reviews
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Superb Cookware
Great shop, superb quality items at the right price. Would reccomend Pro cook to anyone looking for some hard wearing, well designed cooking products. Online is great, but the shop was superb for getting a feel for the quality and sizes. The staff were friendly, polite and very helpful.
21 April 2026
Reply from ProCook - Arndale
We're glad you enjoyed our shop and found superb quality items at the right price. It's great to hear that you found our staff friendly, polite, and helpful. We appreciate your recommendation!
Love the presentation of the store very…
Love the presentation of the store very inviting and the staff are very helpful and told me about the offers
21 April 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our store inviting and our staff helpful with the offers.
I like to browse without being followed around a shop.making me feel uncomfortable.that is what i liked about my experience.
Your assistant that helped me, took me strait to what i wanted. Without being pushy.she explained about all the items i was looking for. As i had never been in that shop before.
16 April 2026
Reply from ProCook - Arndale
We're happy to hear that our assistant provided such helpful and informative service during your first visit! We appreciate you taking the time to share your positive experience.
I was served with a very polite honest young lady. She went to a lot of troube to explain how my purchase worked. That’s the reason for five stars.
I was served with a very polite honest young lady. She went to a lot of trouble to explain how my purches worked. That is my reason for five star.
16 April 2026
I was allowed to freely browse before…
I was allowed to freely browse before deciding what I wanted.
The assistant was polite.
15 April 2026
High quality and amazing staff
8 April 2026
Quality is very good
Quality is very good, store is set out neat and pleasing to the eye, Staff are helpful, pleasant, and informative, Recommended
11 April 2026
Staff were friendly approachable and…
Staff were friendly approachable and knowledgeable, it was a really nice experience
11 April 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff friendly and knowledgeable.
Easy to operate
11 April 2026
Well laid out shop with a good range of…
Well laid out shop with a good range of products, from basic bargains to more specialist.
9 April 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop's layout and product range.
Well designed and inviting store
Well designed and inviting store. friendly staff and great products at reasonable prices. Thank you
3 April 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so glad to hear that you enjoyed our store and found our staff friendly.
Reply from ProCook - Arndale
We appreciate you sharing that you were very happy with your purchase from our shop!
Store is clean and well organised
Store is clean and well organised. Staff are knowledgeable and friendly.
2 April 2026
I was made aware that my min procook…
I was made aware that my min procook frying pan dus not work on all cookers .Great little frying pan I used it to fry greater potatoes in it works very well only not to not put as mutch greater potatoes in at one but very happy with how it is to use
2 April 2026
Reply from ProCook - Arndale
We're happy to hear you like the frying pan for cooking potatoes! We appreciate your feedback about its performance on different cookers and the quantity of food. Thank you for sharing your experience.
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Excellent Assistance… We have twice been to Pro-Cook in the…
We have twice been to Pro-Cook in the Arndale Centre Manchester. We received fantastic assistance and advice from James who dealt with a purchase in store plus two home delivery orders.
3 April 2026
Reply from ProCook - Arndale
We're happy to hear that you had such positive experiences during your visits. We appreciate your acknowledgment of the assistance you received with your in-store purchase and home delivery orders. Thank you for your feedback.
Solid and reliable
Solid, reliable and great price. Salesperson was polite and helpful. Very impressive shop. I will be back!
2 April 2026
Reply from ProCook - Arndale
We appreciate you taking the time to share your experience! We're so glad to hear you found our products solid, reliable, and well-priced, and our staff helpful.
I had a great experience at the ProCook…
I had a great experience at the ProCook store in Manchester. James was incredibly helpful and really knew his stuff—he took the time to understand what I needed and guided me towards the most suitable products. He also made sure I got the best value for money by pointing out the available discounts, which I really appreciated.
Customer service like this makes all the difference. I would highly recommend a visit!
2 April 2026
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