ProCook - Arndale Reviews 201

TrustScore 5 out of 5

4.9

MSU7 Halle Mall, Arndale Centre, M4 3AB Manchester, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Great to have a store like this in Manchester city. The range is very good and for most home cooks more than adequate, but, I do look for even more professional style equipment. Maybe the odd extra la... See more

Company replied

Rated 5 out of 5 stars

My husband and I had visited your Trafford Centre store and were not impressed with how cramped the space and how disorderly. What a refreshing change your store made and the colleagues were exceptio... See more

Company replied

Rated 5 out of 5 stars

Great shop, superb quality items at the right price. Would reccomend Pro cook to anyone looking for some hard wearing, well designed cooking products. Online is great, but the shop was superb for gett... See more

Company replied

Rated 5 out of 5 stars

I recently visited the arndale store and was incredibly impressed by the customer service! Cam was extremely helpful in answering all of my questions and well educated on the different appliances and... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Written by the company

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contact info

  • MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, United Kingdom

  • 01615156449

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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Rated 5 out of 5 stars

What a wonderful shop I could’ve stayed…

What a wonderful shop I could’ve stayed in there all day the service from the shop assistant was absolutely wonderful very supportive very helpful and amazing experience with absolutely fantastic products I will definitely be shopping in there again

29 May 2026
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Reply from ProCook - Arndale

We're so happy you enjoyed your shopping experience and found our products fantastic! It's wonderful to hear our assistant was supportive and helpful. We look forward to your next visit!

Rated 4 out of 5 stars

Great to have a store like this in Manchester city centre.

Great to have a store like this in Manchester city. The range is very good and for most home cooks more than adequate, but, I do look for even more professional style equipment. Maybe the odd extra large size of what is on offer would be even more helpful. I don't want to complain, the store really is an advantage for the city with a great range of quality products at reasonable prices.

23 May 2026
ProCook - Arndale logo

Reply from ProCook - Arndale

We're so glad you appreciate having our store in Manchester and find our range to be of good quality and value. We value your feedback regarding more professional and larger-sized equipment and will certainly consider this for future inventory. Thank you for your kind words!

Rated 5 out of 5 stars

Helpful staff

I was assisted by a very helpful member of staff who was able to confidently provide information on the differences two between two pans in various ranges.

15 May 2026
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Reply from ProCook - Arndale

We're so glad to hear our staff provided confident and helpful information. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Good quality at a fair price.

15 May 2026
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Reply from ProCook - Arndale

We appreciate you sharing that our staff was helpful and that we offer good quality at a fair price!

Rated 5 out of 5 stars

Helpful staff and quality products

Helpful staff who answer questions. Great products. Brilliant that I can now browse a store as well as the online shop.

19 May 2026
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Reply from ProCook - Arndale

We appreciate your positive feedback! We're so glad our staff were helpful and that you enjoy browsing our store and online shop.

Rated 5 out of 5 stars

Helpful sales assistant

The lady who attended to me was very helpful with advice on the size of teapot which was best for my needs, and also informed me of the guarantee if I entered my email address.

16 May 2026
ProCook - Arndale logo

Reply from ProCook - Arndale

We're so glad to hear our team provided helpful advice and informed you about our guarantee. Thank you for sharing your positive experience with us!

Rated 4 out of 5 stars

Good

Good quality

16 May 2026
ProCook - Arndale logo

Reply from ProCook - Arndale

We appreciate your kind words.

Rated 5 out of 5 stars

Arndale store

I recently visited the arndale store and was incredibly impressed by the customer service! Cam was extremely helpful in answering all of my questions and well educated on the different appliances and which would fit my need best. The store itself was very tidy and organised making my visit exceptional, I will definitely be coming back!

16 May 2026
Unprompted review
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Reply from ProCook - Arndale

We're so pleased to hear you had such a positive experience at our Arndale store! We appreciate your kind words about our team's helpfulness and knowledge. It's great to know you found the store tidy and organized. We look forward to your next visit!

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