Printerland.co.uk Reviews 

9,339
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide valuable advice on product selection and ensure competitive prices. Many appreciate the proactive communication, with the company often calling to suggest better value options or more updated models, even if it means a lower price for the customer. The ordering process is frequently described as easy and efficient, with a great choice of products available. Delivery service is consistently fast and prompt, often arriving the next day as promised, and products are typically well-packaged and in excellent condition. However, some customers also noted issues with receiving damaged or unsatisfactory items, and difficulties with warranty claims or returns for faulty products.

What people talk about most

Product

Customers had positive experiences with product, often praising the value, ease of ordering, and quick... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting prompt and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the promptness, efficiency,... See more

Order

Users describe positive interactions with order, highlighting the ease of the online ordering process and the... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive and excellent prices for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were recommended a printer by our IT Specialists. Very easy to order online, then received a phone call to say item was out of stock but could replace with another model. Very prompt service rather... See more

Rated 5 out of 5 stars

I was bamboozled by the number of options but a chat with one of the expert staff was really helpful in narrowing it down. After ordering I received a call suggesting a slight change to my toner orde... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, great choice and competitive prices. Good communications and useful advice via email on the printer I chose. Next day delivery as promised and a courtesy email after delivery... See more

Company replied

Rated 5 out of 5 stars

So after many years of faithful service my Dell C1660w has died (F in chat). I have vowed NEVER to buy an inkjet printer again and definitely nothing by HP! So when I saw a HotUKDeal for a Brother... See more

Company replied


Company details

  1. Office Supply Store
  2. Computer Store
  3. Printer and Scanner Store
  4. Toner Cartridge Supplier

Written by the company

Buy Online colour, mono and multifunction machines, laser printers from oki, xerox, konica minolta, hp, brother, lexmark, kyocera, epson, samsung, ricoh, kodak, dell, canon, tally genicom, multifunction machines and unbeatable prices on consumables.

Price Match Available

We won't be beaten on price

We won't be beaten on price
*Terms and Conditions The competitor must have the identical product in stock and available immediately to the general public. The competitors product price must include any charges for next day delivery. Offer does not apply to special order items, special offers, cash-backs, display models, clearance sales, refurbished printers, typographical errors and exclusive or limited quantity items. We reserve the right to ask for written proof of a competitors offer before we beat the price. The price promise cannot be used in conjunction with any other offer. Any price match will be limited to one unit per customer within a 30 day period.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(9,339)

299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent advice and customer service

I had a couple of questions regarding the purchase of a photo printer and these were answered promptly, without bias and most importantly without any pressure to upgrade to a more expensive model. The ordering process was smooth and delivery was next day and tracked. I'd have no hesitation recommending Printerland.

10 February 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Paul, thanks for the lovely comments on our service, I'm glad to see we answered your questions successfully, enjoy your new photo printer!

Rated 5 out of 5 stars

Perfect for my small buisness

As a small business owner, I wasn't sure what printer I needed. Received some good advice and really happy with both the printer and service. The printer arrived quickly, when they told me it would! I was looking at far more expensive printers but followed their advice and I'm really happy

26 January 2026
Unprompted review
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Reply from Printerland.co.uk

Great to see we managed to save you some money by finding the right printer for you, I'm so pleased you found our advice helpful. Thanks for the great feedback!

Rated 5 out of 5 stars

Professional Operation

Fast delivery. Available stock. Competitive pricing.

22 January 2026
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Reply from Printerland.co.uk

Hi Michael, thanks for the review and 5-stars. Let us know if we can do anything further for you. Enjoy!

Rated 5 out of 5 stars

Great service

Easy to order, communication very good. Deliveries are always timely. SOA3140002

6 February 2026
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Reply from Printerland.co.uk

Thanks so much for leaving us 5-stars, we really appreciate your continued support

Rated 5 out of 5 stars

Great service

Easy ordering with next day delivery make Printerland our go to printer peripherals supplier.

5 February 2026
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Reply from Printerland.co.uk

Thanks so much for the continued business Ryan, we love to see our customers returning and we aim to continue providing the best service possible for you. Thanks for the stars!

Rated 5 out of 5 stars

Ordered a printer on Sunday afternoon.

Ordered a printer on Sunday afternoon.
Received a call Monday morning explaining that the printer had been replaced with another model and that would be sent instead.
Delivery next day by 11am.
Excellent service all round.

9 February 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the 5-stars and great comments, I'm delighted to learn we managed to provide a suitable alternative to get you running quickly. Happy printing!

Rated 5 out of 5 stars

Great customer service

I wanted to replace an aging inkjet with a colour laser. I also wanted to avoid getting tied in to a subscription for consumables. I chose and ordered a printer on Printerland. A member of the team phoned me to make sure I was buying the right printer. He said they no longer recommend the model I had chosen (as it was approaching end of life) and worked with me to find an alternative. The alternative was just as capable and was a couple of £ cheaper. It was delivered the next day. Very happy with the whole process.

9 February 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the great review Charles, I'm glad everything arrived as expected and I hope to see you shopping with us again in the future

Rated 5 out of 5 stars

The best customer service I've ever experienced

This was the best customer service I've ever experienced.

I thought I'd been smart, done the research, compared with others, used ChatGPT, used search engines etc. and ordered the right printer.

I recieved a call from printerland asking me if I was sure that I really wanted it as it was released in 2017 and getting ink for it might become more difficult in the future. Which other company would have done that? I suspect none, they would have just taken the money and accepted the order. Incredible!

We had a chat on the phone about my needs and ended up with a better printer for less money (as long as Kyocera do give me my cash back, that is). A great result.

26 January 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for choosing to shop for a printer with us James, your comments are amazing and I'm so pleased to learn you appreciated our service so much. I'm sure you'll enjoy using your new Kyocera printer, please reach out if you need anything else!

Rated 5 out of 5 stars

Delivery was exceptionally quick and…

Delivery was exceptionally quick and accurate. There is a huge amount of printers to choose from and the filters help enormously with narrowing your search tailored to your requirement.There was an immediate follow up to make sure I had received my printer and that all was satisfactory. Excellent service I would strongly recommend.

3 February 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Stephen, thanks for the feedback, I'm pleased to see the filtering on the website helped narrow your search. Enjoy the new printer!

Rated 5 out of 5 stars

Customer interest at heart

I originally ordered a printer where the description from the manufacturer was not very clear. The printer could only scan A5 sheets through the feeder, a major deal breaker. Someone from printerland called me to propose replacing my order with a better printer and cheaper: duplex scans A4, scans and prints are more precise in dpi. I am indeed very happy with my Epson ET-4956 supplied with a lot of ink. Richard Gresty of Printerland went out of his way to make sure I am happy with my purchase.

27 January 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for the great review, I'm delighted to see we managed to find something more suited to your needs. I'll pass your regards on to richard who will be pleased to see his efforts were received so fondly.

Rated 5 out of 5 stars

From asking advice about which printer…

From asking advice about which printer was best for my business to delivery the process was simple and I was quickly back online printing

21 January 2026
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Reply from Printerland.co.uk

Thanks for shopping with us Orsi, I'm glad you found the experience so simple!

Rated 5 out of 5 stars

Fantastic customervservice

Having ordered a printer, Printerland took the trouble to phone me the next day with advice and a recommendation of a slightly different model which, due to differences in toner prices, was going to save me money in the long run. Really excellent service because a less customer focused company would have just shipped what was originally ordered. Very pleased with the whole experience.

2 January 2026
Unprompted review
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Reply from Printerland.co.uk

It's great to read your amazing comments Tim, we're delighted that you appreciated our follow-up service and that we found something more suitable for you. Do let us know if you need anything else!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Proactive salesmanship and exceeded my expectations on delivery and follow up. I was blown away and would highly recommend printerland.

8 January 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the great review and wonderful 5 stars Philp! I'm pleased to hear you enjoyed the service and I hope to see you at Printerland again in the future

Rated 5 out of 5 stars

I am a customer since 2015

I have been using Printerlant services since 2015, and the experience has consistently exceeded expectations. My first order was on 24/04/2015 and last ordered on 07/01/2026. Their delivery model is reliable, their turnaround times are strong, and the quality of output has remained high year after year.

From a business perspective, they are a dependable long-term partner who understands deadlines, consistency, and value for money. Communication is efficient, solutions-focused, and always professional.

I confidently recommend Printerlant to any business looking for a trusted, scalable printing partner with proven performance over time.

7 January 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for continuing to come back to us, we really appreciate the support of everyone at RBC. Reading your comments is a pleasure and we hope to continue to support you further. Please let us know if you need anything else!

Rated 5 out of 5 stars

Efficient service

Efficient service, great prices, fast delivery - what more would you want from a company... oh yes friendly informative staff who are only too happy to help :)

12 January 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Joelene, thanks for the great comments on the delivery and service. Happy printing!

Rated 5 out of 5 stars

Good quality printer

Good quality printer, fast delivery, good customer support.

27 December 2025
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for taking the time to leave us a review and 5-stars!

Rated 5 out of 5 stars

Really seamless experience from…

Really seamless experience from beginning to end - our printer arrived in good time, was easy to set up - and the team were in touch almost immediately to offer any troubleshooting help (not needed in fact, but much appreciated). Would recommend.

14 January 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Victoria, thanks for leaving such great comments and 5-stars for us. We really appreciate your time and support.

Rated 5 out of 5 stars

Matthew for the WIN!

So after many years of faithful service my Dell C1660w has died (F in chat). I have vowed NEVER to buy an inkjet printer again and definitely nothing by HP! So when I saw a HotUKDeal for a Brother HL-L8260CDW I was sold, complete with £60 cashback.
Placed my order and later that day I got a call, confirming the order and just highlighting that this is a slightly older model and coming to the end of it's support and was I happy to proceed. I was. Matthew was kind, patient and knowledgeable. A really nice way to treat customers. Would very much recommend Printerland to anyone looking for a printer and encourage everyone to NEVER buy HP!

27 January 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for the amazing comments on our service Ben! I'll pass your regards on to Matthew, he'll be ecstatic to read your review. Enjoy the new printer!

Rated 5 out of 5 stars

Excellent value and service

Ordered printer ink and was able to pay by Amazon, which was great !! Ink arrived as stated and good quality and great value, also was followed up by email from Matthew to ask if everything was OK.. would definately use again

27 January 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for the 5 stars Ange! we really appreciate your support, take care!

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