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Primethorpe Paving Reviews 

287
•
TrustScore 4.5 out of 5

4.5

Landscaping Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online ordering process, mentioning that the website is exceptionally easy to navigate for all kinds of projects. People also mention that the stone and paving products are of wonderful quality, arriving cut precisely to their exact measurements. Furthermore, delivery is often described as fast, efficient, and handled by friendly drivers who are very accommodating upon arrival. Some reviewers were not happy with delivery delays, noting instances where orders arrived late or went to the wrong hub. A few customers also noted issues with receiving damaged stones or incorrect quantities, while experiencing difficulties when trying to resolve problems with support.

What people talk about most

Product

Consumers find product to be positive, highlighting genuine quality items that arrive safely and match... See more

Delivery service

Customers had positive experiences with delivery_service, noting that orders consistently arrived promptly... See more

Order

Users describe positive interactions with order, highlighting that the website is simple, hassle-free, and... See more

Quality

People report positive experiences with quality, expressing satisfaction with the excellent stones, granite... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless process from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unlike many other places, Primethorpe paving allowed me to get a mixture of sized patio slabs without buying a bulk amount. A perfect amount for what I needed. I am aiming to make my patio bigger over... See more

Rated 5 out of 5 stars

We've had a great experience with Primethorpe Paving. Our order consisted of two slate hearths (one custom T shape, one rectangle) and after placing it, we were contacted by phone to double check meas... See more

Rated 5 out of 5 stars

From ordering on the website to collecting my sandstone was so easy, the staff member I met at reception and the man that helped get my order on my van, I’d give 5 star service, Very helpful/ polite... See more

Rated 5 out of 5 stars

Brilliant experience and wonderful quality product too. Since I lived reasonably close I chose to collect the large limestone step I had ordered, not quite realising how heavy it would be. Fortunately... See more

Company details

  1. Landscaping Supply Store

Written by the company

Supplier of the finest landscape gardening materials

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

287 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(287)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Slate hearth , very happy customer

Before placing an order for slate hearths, I dedicated some time to researching different companies and reading customer reviews. I must say, I was extremely impressed by the exceptional level of service provided by Primethorpe Paving. Not only did they deliver the hearth in the exact size as agreed, but it also arrived on time and was packaged exceptionally well. Moreover, their customer service team went above and beyond, displaying remarkable professionalism. I will definitely be recommending Primethorpe Paving to my friends and family, as their dedication to customer satisfaction is truly outstanding.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

All as expected

Ordered tiles and they came as expected with no breakages. Good quality tiles. Nothing more to say really.

9 April 2024
Rated 5 out of 5 stars

Great experience

Great show room to make your choice, fast delivery and helpful staff will do anything they can to help all you!

15 April 2024
Unprompted review
Rated 4 out of 5 stars

…hearth

happy that they left it but not in full view ft the roads mind you with the weight nobody was going to steal it on their own

4 April 2024

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