Priceline Reviews 96,687

Priceline loves to advertise the illusion of great discounts, but here’s the truth they never say out loud: you get exactly the value of what you paid—meaning the hotel will stick you in the worst room they have. Every. Single. Time.

If a hotel normally charges $90 and Priceline knocks it down to $70, don’t expect a $90 room for $70. Expect the noisiest, dirtiest, most neglected room in the entire building—the one they wouldn’t dare give to a full‑paying guest. Priceline customers get the leftovers: the rooms next to the ice machine, the rooms above the dumpsters, the rooms with stained carpets, broken fixtures, and mystery smells. The hotels save their decent accommodations for people who book directly, and Priceline knows this perfectly well.

The whole “great deal” pitch is a bait‑and‑switch. You think you’re saving money, but what you’re really doing is paying to be treated like a second‑class guest. And when you try to resolve it? Good luck. Priceline hides behind policies, scripts, and automated systems designed to make sure nothing gets fixed and no one takes responsibility.

After multiple stays like this, I’m done. Priceline’s “discounts” come at the cost of comfort, cleanliness, and basic dignity. If you value a decent room, book directly with the hotel. Priceline has become nothing more than a pipeline to the worst rooms on the property.

DO NOT USE PRICELINE!!!
If I could leave a review, it wouldn’t be a good one. After arriving in Chicago, I tried to switch to an earlier flight going to the same destination, but Priceline doesn’t allow any changes once part of your trip has begun. No matter what, you can’t modify your flight mid-itinerary. I wouldn’t recommend using Priceline for travel if you think your plans might change

I've used priceline for awhile now. So much so I am a platinum member. They were great up until there was an issue they had to deal with and then they completely dropped the ball. We had booked a motel for 7 nights. When we arrived the first day of our reservation, the hotel management decided to inform me by way of yelling from a second story window that they had given our room away offering zero accommodations. Immediately i was on the phone with prieline explaining what just happened. They told me no problem they would send an email and call the motel right then.. well seems like the hotel was trying to keep our money because they would not take there calls or answer any enails. This went on for 4 days everyday i was on the phone with priceline being told the same B S. That the motel had 24 to 48 hours to respond which is great and all but the email was sent the first night of this but everyday their count would start over. So for 5 nights they held the money seemed like tgey were unable to figure out a solution. After 5 days they said i was getting a full refund which i gave yet to see. And after investigating and realizing this was from no fault of my own. You think they would offer some accommodations or at least some coupons after going through thus. But nothing. Nothing at all. I aextremely disappointed in the way in which they handled this so it highly doubtfull i will ever book anything through priceline ever again

Extremely disappointed with priceline services. I booked a trip from ewr to Las Vegas and hotel deals for 700$ and paid a extra 83$ for a seat choice and a carry on bag. They claim i didn't so I lost out on that 83$ plus had to pay 50$ to add carry on bag smh and on top of that they didn't inform me of the incident charge for the hotel so that costed me and extra 150$ plus my resort fee of 170$ would never use them again.

When booking a package vacation through Priceline, the price was decent, however, getting informaion regarding your package details is very difficult leaving us with questions we could not get answers for because you are talking to a bot who only gives you options for questions and answers even though it does not apply to the information you need. The car rental option turned out to be a nighmare, Routes Car Rental. It is an unethical company who has 348 complaints with the BBB this year alone. We were blasted with hidden fees, and had no options. Either comply or possibly be stuck without a car on vacation. This started our vacation with unneccessary stress and ended in more stress when we went to return the car! NEVER, in all the experiences with car rentals have we ever come across this before. Priceline should not be offering unethical companies in their options. And clearly, Routes Car Rental is unethical! Don't take our word for it, look it up!

Worst experience ever do not use Priceline. After booking a hotel and prepaying I drove 7 hours to this hotel only to be told they can’t complete my check in because Priceline’s virtual credit card they are supposed to pay the hotel with is being declined. After another 10-15 minutes trying to get a hold of Priceline thru their stupid virtual chat I finally found a phone number to call to have to wait to speak to someone and then been put on hold for 40 minutes more while they figure it out. My daughter is sleeping in the car and it’s raining outside and we had to wait for over 1 hour to check in. And then I had to carry her in, in the rain after I parked. We have to get up early in the morning, And when I complained to Priceline I just got passed on from person to person and they all said the same thing they can’t do anything to make this right. They gave me a 20% off coupon when I don’t ever want to use them again. This billion dollar business can’t even compensate me my room rate or a free room another time. Nothing to makeup for there mistake and fault. So upset, exhausted and disappointed.

We had an extremely frustrating and unacceptable experience with Priceline.
After driving over 10+ hours, we arrived at a Quality Inn in New Mexico, only to be told that our reservation was not valid because Priceline never paid the hotel. As a result, the hotel refused to give us a room.
We travel frequently, and this is honestly the first time we have ever experienced something like this.
We immediately contacted Priceline, and instead of resolving the issue, they asked us to cancel and rebook. However, once we canceled (based on their instruction), we were unable to rebook anything. Hotels in the area were either fully booked or priced outrageously high (over $800 per night).
We were transferred between multiple departments and even spoke to a supervisor, but no one provided a solution, compensation, or accountability. To make matters worse, Priceline claimed that WE canceled the reservation, when in reality we were never properly notified of any issue beforehand.
This left us stranded late at night after a long drive, with no hotel, no assistance, and no responsibility taken by Priceline.
This experience is completely unacceptable. I strongly advise others to be cautious when booking through Priceline, as their system failures can leave you without a place to stay and no support when you need it most.

One hour and 30 min on hold to change a missed spelled name. At the end they could not help because of an error code they couldn't figure out....wooow never booking through Priceline again.

Emerson handled my ticket from the Spirit collapse with absolutely professionalism. He was amazing and got me and my friend a ticket home without breaking the bank. Thank you Emerson!

We have used Priceline a few times and haven't had any issues in the past. But when an issue occurred on this current trip and I try to call they were not helpful at all. Not willing to accommodate our flights being canceled. The refund was a fifth of the cost of what a flight would cost. The flight was canceled the day before we were supposed to leave our vacation to go home. And now we have to figure out hotel stay, a rental car and a flight home with no assistance from Priceline at all. They need to improve their customer service. We booked this trip months in advance so we didn't have to pay an arm and a leg for five people. And now our trip has ended up costing an additional $2,000 just to get home. After the cost of food and everything else it'll definitely go over that. Extra money we weren't planning on spending.

It's not a fact that the rental car company will have a vehicle available even after you reserve and Priceline takes your money from your credit card and hold it for days

Booked a room through Priceline in Gainesville, Fl May 1 -3, 2026. When we got to the hotel the room had been canceled because Priceline did not pay the hotel the correct amount for the room. The hotel declined the card used by Priceline. It was a pain having to talk and chat with virtual people trying to get to the bottom of it. Ended up having to call Priceline and wait to get the issue resolved. I will NEVER BOOK AGAIN THROUGH PRICELINE AND DO NOT RECOMMEND THIS COMPANY. IT WAS A PAIN AND A TERRIBLE START TO OUR TRIP.

Elizabeth was extremely helpful and patient with us nervous parents booking a flight to get our daughter back to the country. She took the time to make sure we had everything we needed and placed the tickets correctly. We will definitely get in touch again for any future travel plans. :)

Priceline booked me with a scam car company. Being a reputable business such as priceline, I figured i was safe in their suggestions. WRONG! they also ended up screwing me with the price of the car rental because priceline takes some of those fees and then you end up paying more once you go to pick up the car. It was ridiculous. Next time, I book on my own. Screw priceline.

Brodrick did a wonderful job finding the premium economy flights to and from London.

This company is a complete joke. I was charged $36 for “insurance,” never received the vehicle, and more than a month later I’m still fighting to get my money back. At this point, it’s not just bad service—it’s outright deceptive. They have no problem taking your money immediately but suddenly disappear when it’s time to refund it. The lack of accountability is ridiculous, and the entire experience feels like a scam designed to take advantage of people. Do yourself a favor and stay far away from this site unless you’re okay throwing your money away. I’ll be keeping an eye out for a class action lawsuit.

I booked a rental and got the insurance. The same day I booked it the company told me they didn't have any cars. Priceline refused to refund my money back for the insurance and then tried to say I didn't back the refund request within 72 hours which was a lie. I will NOT be using Priceline again and if I could give a 0 rating I would.

Do your homework when booking air travel with Priceline- you will quickly learn they are not cheaper than booking directly with most airlines. If you do book with Priceline and you have issues and have to cancel, you will NOT be refunded, even if the reason (Hurricane devastated my destination) is legitimate and covered by travel insurance. They will string you along with delay tactics hoping you eventually give up. Listen to these reviews- Priceline staff, management and executive leadership are all liars and thieves and your credit card company will do nothing on your behalf.

I booked a hotel with a Priceline listing that claimed it included a complimentary breakfast. I have a screenshot of proof. Not only was that true, Priceline did not do anything to make this right, and when I disputed the transaction as a result they somehow managed to win that claim as well. Will not be using them again and advise others to avoid interacting with a company with unethical practices like Priceline.

Terrible Customer service. ⚠️ DO NOT BOOK anything from PRICELINE!!!! I’ve been following up a refund since Sep/2025. NO SUCCESS!!! I GAVE UP. It’s not worth the pain & Anxiety for hopeless promises.
Despite daily calls and email-no sympathy nor understanding on the issues. NEVER NEVER Book from them to avoid stress and anxiety. It doesn’t matter if you are a VIP client like me - neither it helps, A VERY VERY WORST provider.