Pretty Suds UK Reviews 

422
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products smell absolutely wonderful and last a remarkably long time, offering fantastic choices like luxury soap sponges, colourful bath bombs, and nourishing body washes that create a rich and creamy lather during daily showers. People also truly appreciate the super fast delivery service and careful packaging, noting that every single online order arrives promptly and securely. Buyers consistently recommend these wonderful items for thoughtful holiday gifts and everyday personal use, mentioning that the reasonable prices and outstanding quality make them exceptionally well worth the money.

What people talk about most

Product

Customers consistently report great satisfaction with the product range, praising the amazing scents and high... See more

Order

Consumers find order to be positive, highlighting fast deliveries, pleasant scents, and easy ordering... See more

Quality

Reviewers mention positive feedback about quality, highlighting that bath bombs, wax melts, and soap sponges... See more

Delivery service

Clients share positive opinions on delivery service, noting consistent speed and efficiency. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again beautiful smelling products from Pretty Suds, excellent efficient ordering and delivery, I had my usual Lullaby soap sponge and also ordered duo raspberry ripple and cherry soap sponge, FAN... See more

Company replied

Rated 5 out of 5 stars

First order and impressed with the efficiency of ordering and delivery. Burning Coco Cabana wax melt and my room smells amazing. Can't wait to melt the rest, all smell amazing in their pods. Also ord... See more

Rated 5 out of 5 stars

Great service, super quick delivery and I’m obsessed with their soap sponges. Ordered the spa sponge which is so luxurious and makes my skin feel so nice after use. Also orders the citronella sponges... See more

Rated 5 out of 5 stars

Just had a delivery of Brazilian body scrub, sponge and body butter also a free gift 🎁. Well I have just tried the body butter and OMG its absolutely beautiful smell exactly like a famous brand, howe... See more

Company replied


Company details

  1. Wellness Center

Information provided by various external sources

We carefully craft all of our cosmetic products, making them truly irresistible and unique.


Contact info

4.8

Excellent

TrustScore 5 out of 5

422 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(422)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Go-to Bath Bomb Store

Pretty Suds has become my go-to for bath bombs now. They're always so colourful and smell beautiful, and they're so much cheaper than some of the bigger brands. I get the monthly subscription box, which is a joy to receive every time. The mystery boxes of imperfect bath bombs are great value too, most of the time they're just slightly misaligned, but they still work perfectly in the bath.
I recently bought some of the perfumes too, and they're amazing. They smell just like the high end brands, and unlike many cheap fragrances, they actually last a decent amount of time.
Excellent company and lovely products, I wholeheartedly recommend!

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing family business

Ordered myself a box of bath bombs after looking for somewhere other than Lush and wow I was so impressed! The price is so reasonable at £15 for a box of 5 bath bombs. They smell amazing, strong but not over powering, and the moulds are so impressive (I got the Toy Story inspired box). So pleased and happy to support a lovely small family business.

28 October 2023
Unprompted review
Rated 5 out of 5 stars

loved it and placing another order

they had a delay just due to popularity but kept me updated. the communication is great. the Mario box was for my (33 year old) boyfriend's birthday and he absolutely loved it! along with a "sauvage" and "creed" which he found amazing. ordered the "pokemon" box this time and it comes soon yay

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Amazing little business, highly recommend!

This business has such a personal touch, I ordered some bath bombs for myself as well as a Christmas gift for a family member. Chloe reached out to me and went above to ensure this dispatched in time and even with all the delivery issues going on at the moment they arrived so quickly!
The products themselves are amazing, they all smell unreal, bright pigmented colours and such original ideas. I can highly recommend and will continue to use for myself and as gifts for friends/family.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Knocks the suds off the competition

Excellent value and delightful range of products - for everyone - first class customer service - far beyond what was required and prompt friendly communication - a real find!!

17 December 2022
Unprompted review
Rated 5 out of 5 stars

Super company that cares

Super company having ordered before I can say the producers are the best. They have went above and beyond this time though I ordered for my daughters for Christmas and missed the cut off for delivery due to the Royal Mail strikes paid for 2nd class but they have sent first class off their own back to make sure I receive them in time for Christmas. Very nice to deal with a company that cares.

16 December 2022
Unprompted review
Rated 5 out of 5 stars

Best Affordable Bath Bombs

I’ve ordered many times now from Pretty Suds and i’ve always been blown away by the quality of the products and the customer service. Especially this year, their range has been huge and just seems to get better and better! They are most definitely the best affordable bath bombs on the market - I find most dry my skin out but I’ve never found that with these. Just received my latest order from them (very promptly I might add, given the strikes and time of year!) and the products all smell amazing - especially the snow fairy bubble wand and the gingerbread man! Can’t wait to use them and would highly recommend trying their products! It’s crazy to think it’s a small family run business given the quality and variety they offer.

9 December 2022
Unprompted review
Rated 1 out of 5 stars

Missing order - 7 weeks on.

I’ve been a loyal customer for many years, but my most recent experience has led me to decide to not use this company again.

I placed an order for 12 bath bombs on 15th October.after placing, the company advised they had too many orders so were temporarily shutting their store to catch up. I received my order on 27th October, and 75% (9 out of 12 bath bombs) were missing.

I contacted the company, emailed several times, and messaged on Instagram. I was told I had been contacted, and I had not. I eventually received contact from them on 21st November. I was told they had been away for 2 weeks and had some tech issues, which is why I didn’t receive a response. They advised a full replacement order was processed for me on 21st Nov.

We are now on 3rd December, and my order hasn’t even been passed to Royal Mail yet. My emails aren’t being responded to.

I have been waiting for 7 weeks, and I am still no closer to receiving my order. I have now asked for a refund instead, and hope the company will honour this.

14 October 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful products and amazing customer service

I have been ordering from Pretty Suds for a few years shopping online. Yesterday I decided to take a drive to the shop. What a wonderful business that smells Devine. Lots of products available and it was nice to see where the magic happens. I came away with lots of goodies for presents for Christmas as my daughter swears by the products. Will definitely come again. THANKYOU for making our experience welcoming. We will definitely be back after Christmas as my daughter “needs” to come with me x

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Leading the way for indie business

Chloe and the team are always very responsive, and have a nice human touch to any interaction I've had with them. Whenever I've had any questions or issues, they have been very quick to sort things out and are the perfect example of 5 star customer service. The bath bombs are also 2nd to none as far as size, quality, price, etc., and blow places like Lush out of the water. We should be supporting small businesses like these guys!

28 February 2022
Unprompted review
Rated 5 out of 5 stars

Gorgeous, lovely, fabulous!

Trying to support the smaller businesses with my bath bomb addiction, and my usual supplier out of nowhere stopping doing them led me to pretty suds.
I have issues with high postage charges, and generally won't spend over £3 per bath. Luckily pretty suds offer free shipping on a £30 order, and do 5 bath bombs, or 3 tubes of bath rocks for £15.
Lovely pricing! So it was a no brainer to order one of each bundle.
What I wasn't expecting at this price point was to be able to choose from the entire range, nor that they would turn up in the most luxurious, fabulous boxes! Would be fab for gifting, and as they are for me, feel like a real treat.
The bath bomb and rocks I have tried so far smell phenomenal, have just the right amount of colouring, and with the addition of almond oil leave the skin silky smooth.
Pretty suds you have definitely acquired a new repeat customer. Couldn't be happier.

28 November 2021
Unprompted review
Rated 5 out of 5 stars

Great Lush Alternative

Me, my boyfriend and my little boys love these products. We have a bundle of the bath bombs and they are lovely. I have sensitive skin and seem to be ok with them. After the disappointing issues with Lush I was looking for alternatives and these 3 people have crafted an adorable range of stuff out of wonderful ingredients. The Alchemist and The Siren are my favourite ones so far. I wish them all the best. They will be having my regular custom from no on 😁👍🏻

17 October 2021
Unprompted review
Rated 5 out of 5 stars

WOW WOW WOW ...

WOW WOW WOW ...
These bath bombs are amazing , i can say i havent received a bad one, my favourite changes everytime i get a delivery , the smell is soooo nice . I have and will recommend my family and friends to this company love love love them 💕

18 February 2021
Unprompted review
Rated 5 out of 5 stars

Great products and team

Whilst there was a delay for items ordered over Christmas, I understand this was more to do with Royal Mail than Pretty Suds. Customer service was top notch.

I haven’t used the bombs myself but my wife seems happy with them :)

11 January 2021
Unprompted review
Rated 5 out of 5 stars

Great Bath Bomb Company

I have ordered from the company several times over the past 9 months, and I also receive a monthly subscription box from them too. My orders have always arrived in perfect condition and their products are unique and of excellent quality.

Deliveries do take a long time - the company uses Royal Mail as its delivery service. I have noticed an increase in time taken to receive my orders over the past couple of months.

Customer service has always been good when I have contacted them. As others have said, it can take a few days to get a response but I have always found them to be helpful and polite.

12 December 2020
Unprompted review

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