Pretty Suds UK Reviews 

422
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products smell absolutely wonderful and last a remarkably long time, offering fantastic choices like luxury soap sponges, colourful bath bombs, and nourishing body washes that create a rich and creamy lather during daily showers. People also truly appreciate the super fast delivery service and careful packaging, noting that every single online order arrives promptly and securely. Buyers consistently recommend these wonderful items for thoughtful holiday gifts and everyday personal use, mentioning that the reasonable prices and outstanding quality make them exceptionally well worth the money.

What people talk about most

Product

Customers consistently report great satisfaction with the product range, praising the amazing scents and high... See more

Order

Consumers find order to be positive, highlighting fast deliveries, pleasant scents, and easy ordering... See more

Quality

Reviewers mention positive feedback about quality, highlighting that bath bombs, wax melts, and soap sponges... See more

Delivery service

Clients share positive opinions on delivery service, noting consistent speed and efficiency. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again beautiful smelling products from Pretty Suds, excellent efficient ordering and delivery, I had my usual Lullaby soap sponge and also ordered duo raspberry ripple and cherry soap sponge, FAN... See more

Company replied

Rated 5 out of 5 stars

First order and impressed with the efficiency of ordering and delivery. Burning Coco Cabana wax melt and my room smells amazing. Can't wait to melt the rest, all smell amazing in their pods. Also ord... See more

Rated 5 out of 5 stars

Great service, super quick delivery and I’m obsessed with their soap sponges. Ordered the spa sponge which is so luxurious and makes my skin feel so nice after use. Also orders the citronella sponges... See more

Rated 5 out of 5 stars

Just had a delivery of Brazilian body scrub, sponge and body butter also a free gift 🎁. Well I have just tried the body butter and OMG its absolutely beautiful smell exactly like a famous brand, howe... See more

Company replied


Company details

  1. Wellness Center

Information provided by various external sources

We carefully craft all of our cosmetic products, making them truly irresistible and unique.


Contact info

4.8

Excellent

TrustScore 5 out of 5

422 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.8

All reviews

(422)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing products

We're do I start... Bath bombs are amazing smell so good. I have very sensitive skin and had no reaction to these bath bombs at all. The carpet dust wow the smell lasts for days. Will be ordering again.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

Bath bomb sack - lovely

I bought the mix and match bath bomb sacks for Christmas for my daughters. The bath bombs are colourful and fun with lots of variety and even better that they come with a sack which I think makes it a really nice gift. I’m sure I will be back :-) thank you.

16 December 2024
Unprompted review
Rated 1 out of 5 stars

As expected

As expected, delayed delivery of my order. I don't know why they do this and I am now considering not ordering in the future.

26 November 2024
Unprompted review
Pretty Suds UK logo

Reply from Pretty Suds UK

Hi Pearl,

Sorry to hear this. I’m afraid we couldn’t find an order under your name.
Could you please email your details to customercare@prettysuds.co.uk

Many Thanks,
Julie

Rated 5 out of 5 stars

Cute little pots of joy ❤️

Recieved my order today and before I could even open the box I could get a whiff of lovely smells.
The fragrance dupes are identical!
The little pots of whipped soap are ridiculously cute, sweet little pots which I will be reusing for things.
I did originally buy them all for gifts but I'm tempted to keep them all now 🤣.
Shipping and delivery took about a week, not bad at all and there was a thank you note and a free pack of bath dust.....lovely touch.
Will definitely be buying again.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Fab customer service

Fab customer service. Super fast delivery and the products are amazing. Will definitely buy time and again. I love this company

16 November 2024
Unprompted review
Rated 5 out of 5 stars

I am really impressed with the products…

I am really impressed with the products I purchased: a body butter and a perfume.

The body butter smells amazing and absorbs well into the skin. It's a high-quality product that left my skin feeling hydrated and smooth.

The perfume is divine! The price is incredible for the quality. It has great sillage and strength, lasting for a long time. I also appreciated that there was no alcohol smell, which I often notice with non-designer perfumes, so that really impressed me too.

Will be definitely purchasing from them again!

24 October 2024
Unprompted review
Rated 2 out of 5 stars

Nice products but no customer service

Nice products but no customer service

I Had a monthly subscription bath box I liked the bath box but found it was all similar products but just packaged differently. I needed to cancel the subscription. Nowhere on the website does it allow you to do this. Managing subscriptions need to be made easy but on the website there’s absolutely nowhere to do this. I emailed multiple times over a few weeks and sent a WhatsApp message no response. In the end I had to call my bank to block the payment as this wasn’t a direct debit I could just cancel. You can’t run a business and have no customer service whatsoever. Looking at other reviews it seems this problem has been going on for a number of years and hasn’t been resolved. Good products but I won’t be purchasing again due to this.

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Great find! Great products!

Despite being fairly local I had never come across this company before until an ad came up on my Facebook newsfeed. Ordered and it was ready for collection within 24 hours. Just been to collect and the unit is lovely as are the owners. Definitely my go to place now for bath bombs, soap sponges and wax melts/gels!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

I received a bath sponge for Christmas…

I received a bath sponge for Christmas last year. It's absolutely beautiful. So I ordered 3 more and they came this morning. Thankyou. Reasonably priced. Smell delicious. Fast delivery. Great packaging. Will be using again thankyou prettysuds. Co. UK x Dawn walker

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Extremely fast delivery!! Absolutely amazing products, would definitely buy again 🤩Love my order and am extremely happy!

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a few sets of bath bombs as…

Ordered a few sets of bath bombs as Christmas presents - the quality and look of them are amazing. The customer service is also fantastic- the ladies really went the extra mile to fulfil the order in time for Christmas. Highly recommended, thank you!

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Awful customer service

Awful customer service, full of lying staff. They Cancelled my order on the 10th after 8 days of waiting for my parcel to be sent and blocked my emails/blocked me on Facebook to stop me exposing their lies still awaiting my refund! Full of lies and excuses as to why items haven’t been sent. Don’t waste your time. You’ll lose money and items.

10 December 2023
Unprompted review
Rated 5 out of 5 stars

Nostalgic ninties

Ordered the nostalgic nineties bath bomb box and it’s gorgeous! The bath bombs smell incredible. Bought as a gift but had to have a sneak peek at the inside and I love it, I don’t want to give it away as a gift now! Cutely packaged and nice personal touches on invoice etc

14 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Received my boxes of bath bombs today and they are absolutely amazing! I ordered the grinch box as well as the Pokémon box and they exceed my expectations! Thank you so much!

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Smells divine

I bought the bundle of 6 10ml perfumes. They all smell divine especially the snow fairy one. My only criticism would be the label covers the bottle so I won't know when to reorder!!

6 November 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING

Ordered from pretty suds and the products are amazing I ordered pumpkin spiced latte, room spray diffuser oil and shower souffle. And the snow fairy purfume wow the smell smells just like the original I'm in love. Will definitely be back for more products soon 💕

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous!

Absolutely love the monthly subscription box and I look forward to receiving it each month! Love all the different ideas and it is very reasonably priced for what you get :)

5 November 2023
Unprompted review

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