Terrible. Item has never arrived. No apology, no replacement, no refund. 2 ignored emails. 2 different conflicting conversations on live chat. Still awaiting a solution.
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See what reviewers are saying
My parcel got lost (probably by Royal Mail) which was really frustrating. However Pretty Maison were really helpful and understanding. They posted me a new order out the same day I contacted them an... See more
Bought 2 water glass bottles, arrived the day after, very quick delivery, bottles were well packed, they look beautiful on our dining table today, made my 4 children to like drinking water. Very impre... See more
Delivery was fast but the products themselves were very poor quality - flimsy construction, the green coating was bubbled, and the seed tin is too narrow for standard size seed packets! Disappointing.... See more
Company details
Contact info
7-10 Ashley Park, CB6 2HZ, Witchford, United Kingdom
- 01353 665141
- info@prettymaison.co.uk
- www.prettymaison.co.uk
No recent history of asking for reviews
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Totally happy with this company, lovely products, lovely service will shop again.
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