Prettylittlethings Reviews 

Hi everyone, I just see all yours negative feedback, but I have very good experience with this company. Sorry for my English, I'm from Serbia. Stufs from PLT are very good. I'm so satisfied with the quality of the product. They always answer me for any question. Thank you again PLT. I recommend you to anyone. Nice greetings from Serbia.

This company sucks.
First of all their stuff is really bad quality.
Sizes make no sense.
I returned 4 items a total of almost $80 and im still messaging them asking for my money back a month and a half later.
Thet keep dismissing me and saying sorry and asking me for the same information over and over and i could only get a hold of them over Twitter cause they didnt even bother in replying to all my emails.
HORRIBLE! If u order from them just keep the items and sell them yourself on Poshmark or somewhere.
Awful costumer service

I’ve bought the scarf but the colours are nothing like it was shown in the picture! When I search for the other one I couldn’t even find it on the website so I assume the colours are not accurate. I checked all over website what if this happens but there is nothing said about it! Not cool!
I like that scarf, just not the colours. How can I know if I mistakenly got the wrong one or it’s the same scarf but colours look different in real?

The worst customer service in the world!. Ordered a bodysuit, to which they told me was out of stock, said they would refund me which I waited for, never happened. Re ordered another bodysuit in the mean time because I really needed one and because they told me it was out of stock, to which two days later both bodysuits turned up and I was out of pocket! and with two bodysuits when I only needed one because of their incompetence to know what their talking about on their systems! if you hadn't of told me it was out of stock this wouldn't have happened. Thought their was no point in sending back the second bodysuit as it would take months probably for a refund!

Quick to take your money though eyy!

I ordered a few items from PLT but an order I placed earlier didn’t arrive but the later ones have. When I try to track my order number 118165882 on their website it says no trace of this order & I have emailed them & no response. I’m getting worried & they don’t have a number to call.

Several things wrong with this site..

1)Placed an order August 23. It’s now 18 days later, and I still haven’t received my package. When I contact customer service they just keep saying I have to wait and see and contact them again if nothing gets to me. The money was drawn from my account the day after.

2)I ordered a two-piece, and without telling me they’ve just refunded me for one of the pieces because it’s “out of stock”, even though when I go onto their website it says it’s in stock in nearly all sizes.

3)Now they won’t refund me for the other part of the two-piece, and they don’t want to pay for the refund shipping, because I no longer want the second part of the two piece if I dont have the first part.. What am I going to do with half a two-piece?

4)A lot of the questions I’m asking customer service are completely being ignored, so I have to keep copy/pasting the questions in order to get an answer.

Well, I totally missed the event that I was going to, where I wanted to wear the new clothes I had ordered.

Seriously SUCH A BAD experience with this site. I'm never ordering there again

I ordered a jumpsuit right before my holiday. It came and was too big and came with no belt. I sent it back on Wednesday the 22nd of August and have still not heard back about my refund

I have already previously put in a complaint about this company as I received a dress from Pretty Little Thing which was worn once and washed once then ripped down the seem of the dress. My first email sent to PLT was on 07/07 with no response from their customer service team, I then followed up my email on the 15/07 yet again with no response. After putting a complaint on this website I was requested to return the dress and I would receive a refund, I then returned the dress on approx the 28/07. I still have not had a refund of my money and have put a complaint into the company on the 16/08 with a reply saying the customer service team would be in touch within the next 48 hours,this yet again got no response from the company 24/08.

I will NOT be using the company again and will NOT be recommending them to anyone. Extremely angry and disappointed with the service provided by this "professional" business!

Fast shipping, good quality clothes and nice customer service (Y) Ordered from Sweden.

Placed an order Friday evening received no order confirmation email then received an email advising items were still in my basket and to place my order.

Checked with my bank and funds taken from my account, emailed team to confirm if my order had gone through.

The team replied and advised my order had gone through and would be dispatched shortly.

Two days later I receive a shipment email for 1 of 3 items order, the email states that my parcel will be sent in two packages and not to worry.

A few hours later I receive a refund email for 1 of the items ordered, which is funny as the item is still available for purchase on site.

I email the team and ask why have I been refunded? and will my 3rd item I’m waiting for be dispatched soon?

My questions were completely ignored and I simply received tracking information for the 1 item dispatched.

I emailed again asking the same questions, no response so I contacted the team via social media as they have no phone line or live chat system.

I was then told only 1 of my 3 items were coming and the other 2 items had been refunded.

Both items are available for purchase right now through the website (multiply times). Are your stock levels wrong? Or has someone just simply refunded me incorrectly?

This has not been a simply or easy process at all, with ordering or finding out what has happened with my order.

I have an event Saturday and I now have to reorder these items, pay for postage again and hope that they will come in time as you aren’t offering a next day service.

Shambles.

Terrible experience with this company. Avoid them! I placed an order and they withdrew money from my account the very next day, but I never received an email confirmation on my order. A week goes by after emailing back and forth they finally found my order. Needless to say I got the package almost 2 weeks later and the clothing was extremely cheap and poor quality. Very very unorganized company.

Orders always come next day when order next day amazing website and lovely clothes!

So basically ordered trousers for my prom ordered them on the 26th June. Paid for 3-5 day delivery as I need them for 2nd july. Estimated delivery said it would come on 1st July. I check it today through the dispatched link and it says it’ll come on the 5th July!! So disappointed because now I have no outfit for prom! Ugh plt can you sort this out ASAP
Especially as I paid for 3-5 day delivery not 7-10

I ordered a dress for a wedding, it was dispatched on 25th of april. The tracking number they sent to me does not work. I emailed them, I have not received a response yet. I need to know if my dress will arrive in time. I am going out of the country. If it's not here by monday I want a refund. This was my first order and I am never ordering from them again.
Order number 11368801
Trackingsnumber 22300000000100255094

I had some problems with the delivery one time, but the products are good for the price that you pay.

I ordered a dress from PLT this Tuesday for an event for Thursday the 27th. So far no tracking details are available!! I have to be sure that the dress will arrive on time! Otherwise I have to buy something last minute.

Order:113477725

After reading all the bad reviews and late deliveries, I don’t think I’ll ever order from PLT again! You’d expected such a shop which represents a lot of known people to be very caring about its customers..

My daughter placed a order with PLT back in November 2018, the order never came, we just assumed it was coming to that time of year where it was very busy, waited but nothing came. PLT admitted to not sending the oreder its now 5 months later and we are still awaiting a refund. Even with bank statement sent to show payment taken from account.

It's really hard to be nice and kind here. I already wrote one review. My order 111098614 still didn't arrive and you promised to contact the shipping company, track it down and let me know. I was also promised to get a refund for shipping, which already arrived to my account (that is why I added one star for keeping your word this time at least). Since nobody replied for further emails asking for update about my order. Here I am again....Where is my order?

WHY?

Ok, here's the story (sorry if my english isn't perfect, i'm from italy): in past few days i've been on PLT looking for dresses, and i've putting lots of items in my wishlist cause i was gonna do a massive haul (so my wishlist currently counts 137 items i think), of course i'm not gonna buy all of theme, it's just a easy way to keep in mind what i like so when i'm done i can make some extra selection. However i spent more than 2 days picking stuff and yesterday at some point they give me this page: "ACCESS DENIED, you don't have permission to access on this server". And this is still going on today, i can't go to my account and to my wishlist and this kinda pi*s me off. I have a feeling this has somenthing to do with the fact i have lots of items in my wishlist, btw i hope someone will answer me and fix this
NOT A GREAT START considering that the reason i have lots of item is that i was planning to BUY lots of 'em

I made a few orders two weeks and received an email right after I purchased my order stating that the product i wanted was no longer in stock. It states that my refund is being processed and will have it back in 3-5 working days. It's been two weeks now since I've received this email and there is still no refund in my account. First of all, i am very annoyed that you can take money out of my account when you do not have an item in stock in the first place. It should state on the website that the product is no longer available. Second of all, this is UNACCEPTABLE. How much longer will I have to wait for my refund??
My order number is 300519086. The item that you have cancelled was the ramilly nude belted d ring detailed blazer. Another order number is 300513947. The items that you have cancelled were the PLT nude sports bra, PLT black knickers and PLT white sports bra.

Also, I only received a parcel this morning from you which was ordered this day two weeks ago. Now will I not be able to return certain items for refund a they do not fit? If so, this is absolutely disgraceful.