Prettylittlethings Reviews 

This is my first time using this company and now as I am reading the bad reviews I can see why I won’t ever make this mistake again! My clothes came smelling like manure and stink warehouse, I emailed customer service they treated me like garbage! I have a small child here so I cannot even leave the clothes in the room..it is in my storage.. I asked to speak to manager they disregarded it.. telling me to pay MY OWN money to ship it back.. I have a business trip to go to on Thursday.. this is atrocious customer service.. PLEASE SAVE YOURSELF THE STRESS AND HEARTACHE DO NOT SHOP WITH THIS COMPANY!!!!

Well where do I start. I ordered many things to be delivered next day. They certainly came but how disappointed was I. The adverts show lovely items but what you get is misinterpretation. The sizes were at least 4 sizes different. The shirt was like a rag the quality of the material was ridiculous I just cannot understand how they can advertise then provide such unacceptable quality. I communicated my concerns via WhatsApp as you cannot speak to anyone. I had 3 different people answer me. I was requested to take photos and send which would not have helped as how can they see the size properly and the quality of the material. I was just told to send back then they would refund. I got notification that they would not refund my delivery charge of 5.99 they said it’s because it was delivered on time but I advised but they delivered poor quality goods so I should have a full refund. No further reply. I cannot emphasise to people who want to order from this site strongly not to. You will greatly regret it. I should have read all the reviews before ordering as they all do seem to be the same.

First time ordering and the last...why bother offering ‘next day delivery’ if you can’t commit to that..lied that my parcel is with the courier when it blatantly wasn’t....
I notice reading through these reviews that PLT only comment on the positive ones....the fact that they don’t bother responding to the negative reviews or try and resolve the issues say it all to me about how little they value their customers. I wish I’d read these reviews before placing an order. Avoid!!!!!

They sent me an empty package to the United States and refused to give me a refund. I set up a trace with FedEx and they left me a voice mail confirming the company needed to call them to confirm my package was indeed sent empty and will not being coming to me. I sent them the transcript of this and they still refused my refund saying they can’t call FedEx to confirm. I said no problem I did that for you. They still refused. I had to troll their Instagram and demand for a manager to get a refund took a whole day. Better then the extra 2 weeks they wanted me to wait, definitely shopping at Revolve for now on. It’s not worth the headache with pretty little things if something does go wrong they do nothing and make you wait claiming a refund takes 3 weeks (it does not) I work in retail it takes two mins.

I would love to say a special thanks to Eva, she was so helpful and very lovely with helping me with my problem!

Brilliant super quick service as always and their returns policy and customer services is brilliant. Jade has gone out of her way to help.

I have very conflicting feelings towards this shopping website. One half of me lives for the basic staples I can buy cheaply and one half of me wants to burn it down. I just feel as a company they are just sending all the wrong messages to these girls who buy from there. I mean just look at the name 'Pretty Little Thing'. How degrading is that? I feel objectified. Shopping there polystyrene and neon nylon outfits does not empower me and it shouldn't empower you. This is not how strong, intelligent woman should online shop. I beg of you. Please change the name!

Always Come with different itens without ask me if I want or not, last time I ordered from next day delivery, after almost 2 weeks I still don’t receive my itens! The support only say for wait wait wait. TERRIBLE

Absolutely useless over £70 down the drain and no help from Prettylittlethings!

Please do not buy from this business she’s a con I don’t no how they are getting away with this business they are sending people wrong orders engnoring them and then blocks you from leaving messages on Instagram pictures she has a lot to hide if she needs to block people from commenting on her stuff cos she knows she’s coning people out of there money not sending there stuff

I made the order 119-3331587-4035843 before Christmas to get my dress for the events, that order seems to went lost, I kept sending email to know what is going with that order and been told to wait despite the courier company told the order is lost, after putting a review on here PLT offers a replacement order 119-3084269-5036461 but that one too I haven't received and when I emailed the company to know what is going on with that item, I received no response as I paid the items by Paypal and I got 45 days to claim I contact PayPal so I don't lose my money, Paypal contacted the company but we both didn't receive a response from them. I am very disappointed by this experience, the customer service and delivery of the company are really bad.

Honestly never been so disappointed. Was hoping to have a nice new dress for New Years so I order next day delivery on a Saturday seemed like the right idea to have it on time but unfortunately it’s New Year’s Eve my parcel isn’t here and I have been informed it won’t be coming to 4th now due to there being a delay and when it comes it will be going straight back because I have no use for it. Customer service was very helpful but I won’t be ordering from PLT after this incident.

The delivery service they use is a shambles, every other order of mine is delayed.

I do like there clothes, but I am completely put off from ordering from them again, due p the poor delivery service.

Very very poor quality, terrible fabric, holes oi and poor stitching, have returned items and never recieved refund of £70! Avoid....

Their customer services are lovely and polite. Shame they use rubbish couriers! Clothes are on trend, quality wise you get what you pay for

Ordered some clothes to my workplace, clearly stating a 'Ltd.' on the address but they kept "attempting" to deliver (Hermes) during out of office hours. No way I can change this and paid next day delivery.
PLT cannot refund my next day delivery costing me £6 for a week delayed parcel. Only good thing was the Customer Service, Kerry was helpful in sorting out a new address.
PLT really needs to consider a new courier service, Hermes is just an endless list of bad experiences.

I bought the Brown Borg oversized belted coat for £65 recently from prettylittlething UK and the lining started ripping after 2 weeks (conveniently after the returns window).
They really demonstrated how they value fast fashion over quality and returning customers. It's unlikely I'll shop there after this experience.

Delivery always late even if you pay for next day and the only response you will get is contact Hermes or you have to wait which don’t make up for the time you wasted on waiting for something you paid for .and once you have received you’re items quality and correct sizes are not always guaranteed to match their reputation and all in all I had few disappoints experiences

I used to order PLT very often. Although many clothes they offer are lovely it’s just the other things that have put me off.

Once I ordered a play suit, which wasn’t cheap. Never got the money back for it even though chased about this. I never even received a delivery for it so I stopped buying PLT.

A year after I decided to give it a go again as they have cute stuff. Once again they messed up my delivery even though 3 ladies were on the case.

Very slow delivery as well.

Will not be ordering again after yet another disappointing service quality.

Worst website ever wont order off it ever again 3 products came in the wrong size (they came in a size 10) despite me Ordering my right size ( size 8) !!1 product I can understand but all three !!