I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Review summary
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Reviews shaping this summary
Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
Company replied
I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
Company replied
Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Beautiful dress worn for my nieces…
Beautiful dress worn for my nieces wedding & amazing customer service
19 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with us and loved the dress you purchased!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback on to the team, who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Excellent customer service
Excellent customer service, had a few queries and they were dealt with swiftly and competently. Pleased with their service and would definitely shop from Pretty lavish again
12 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with us!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback on to the team, who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Great customer service
Great customer service. I had an issue and the customer service team listened to me, and went above and beyond to resolve my issue. Thank you, it made my day!
22 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with us and felt we went above and beyond!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback on to the team, who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Customer service saved the day!
I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own outfit to the last minute!).
The speed of the customer service was amazing, honestly faultless.
Plus, I got some lovely comments on how beautiful the dress was!
Huge thank you to Kiera again, you saved the day!
6 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with us and loved the outfit you chose for your twins christening! We hope it made you feel wonderful on the day!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We will be sure to pass on your feedback to Kiera who will be delighted to hear this!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I’ve been really impressed with the…
I’ve been really impressed with the exceptional customer service from Pretty Lavish and am incredibly grateful for their help with a package that was unfortunately delivered to the wrong address by the postal service. As soon as I informed them of the issue, they arranged a full refund within just one working week.
Their team was responsive, understanding, and genuinely willing to help, even though the mistake was not theirs. I truly appreciate the support I received and will happily continue purchasing beautiful dresses from Pretty Lavish, especially knowing how outstanding their customer service is :)
18 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking the time to leave such a lovely review.
Whilst we are very sorry to hear your parcel was delivered incorrectly by the courier, we’re so pleased our Customer Care team were able to assist and resolve this for you as quickly as possible.
Your kind comments regarding our team truly mean a lot, and we’re delighted to hear you felt supported throughout the process. We really appreciate your continued support and look forward to seeing you shop with Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
Two lovely dresses, diet and returns with Customer Services help
Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept in touch and when sickness delayed my ability to take package to PO they were very accommodating. Five well deserved stars to Customer Services.
27 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Lovely dresses
The dresses themselves are amazing. Customer service was slow to begin with and they didnt meet the next day delivery. However they did everything they could to make it right.
14 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your feedback, and we’re sorry to hear your experience did not meet expectations.
We understand your recent order experienced a delivery delay. Whilst this was unfortunately outside of our control, we completely appreciate the disappointment caused, and the delivery fee for your order has been reimbursed.
Our Customer Care team works hard to respond to all emails as quickly as possible and we can see there have been multiple recent conversations relating to your order. When contacting our team, please include your order number so we can identify the correct information and assist with resolving this as quickly as possible.
As we have yet to receive your reply a member of the customer care team will follow up.
Best wishes
The Pretty Lavish Team x
Excellent customer service!!
I got a dress for a wedding I am attending and the zip was broken but I loved the dress! I emailed them and they got back to me quickly and let me return my dress for free! I really wanted the dress so I reordered it anyway!! They offer such beautiful clothes and are so inclusive with sizing! I will be recommending Pretty Lavish to everyone!
12 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and love our collections!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We always strive to be inclusive of sizing also and will pass your lovely feedback on to our design team!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with us!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Yet again the sizes are completely…
Yet again the sizes are completely inconsistent. One item in size 10 is massive another one tight, it’s ridiculous. On top of that they charge ridiculous amount for returns which quite frankly, should be covered by them when they get sizing so wrong.
10 May 2026
Unprompted review
Reply from Pretty Lavish
We’re sorry to hear of your disappointment regarding the sizing of your recent order.
Customer feedback is extremely important to us, and we would always encourage customers to reach out to our Customer Care team so that any concerns can be investigated further. We understand how frustrating inconsistent sizing can be and appreciate you taking the time to share your experience.
We always aim to ensure that our return fees remain as competitive as possible and do ensure these are reviewed throughout the year.
Please do get in touch with our team directly if you would like us to look into your feedback further.
Best wishes
The Pretty Lavish Team x
Wish/Temu quality
I ordered a few dresses, all of them were very low quality - not what you’d expect for those prices.
The dresses are basically the quality you’d get from Wish/Temu/Aliexpress.
And you also have to pay for returns of this trash.
Do not recommend.
4 May 2026
Unprompted review
Reply from Pretty Lavish
We’re disheartened to read your review, as customer feedback is extremely important to us.
We have reached out to request further information relating to your purchase so we can identify the products ordered and investigate your concerns in more detail. Unfortunately, we have not yet received a response.
We would welcome the opportunity to look into this further and work towards resolving your concerns, so please do get back in touch with our Customer Care team with your order details.
Not great
Very bad service so far, which is a shame. I ordered 3 dresses which were not delivered to my address! Now they’re delaying refunding me by fobbing me off telling me the delivery company needs this form signed. I clearly signed it correctly, and then scanned it over… not acceptable apparently?! Ridiculous. Can’t even tell me clearly what else is required. My contract and order were with Pretty Lavish. I’m absolutely discussed so far with this company. Avoid! Customer service is NOT good. I have clearly sent a photo of the image I received from the delivery company which was a photo of nothing!!!! Still no refund. 3 dresses down & no refund.
7 May 2026
Unprompted review
Reply from Pretty Lavish
We’re very sorry to hear about your experience and appreciate how disappointing this situation has been for you.
In cases involving delivery disputes, our Customer Care team is required to provide specific information requested by the delivery company so that a full investigation can be completed. We understand this process can feel frustrating; however, these steps are necessary before a resolution or refund can be finalised.
Our team aims to resolve all delivery investigations within 5 working days where possible. We have requested further details from you so we can investigate this matter more thoroughly; however, we have not yet received the information needed to proceed.
If your delivery dispute is still ongoing, please reach out to our team, who will be happy to assist further and work towards a resolution.
Best wishes
The PL Team x
Beautiful dresses and amazing customers…
Beautiful dresses and amazing customers service. I forgot to add my discount code to my order and the customer service team were so helpful! So happy with my order x
6 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and love your dresses!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Hannah from customer service was very…
Hannah from customer service was very helpful and professional, she straight away helped with the query I had over my delivery ☺️
5 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Your feedback will be passed onto Hannah and she will be delighted to hear how happy you were with her service!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Returns issue resolved
I had an issue with returns and the customer service received was really excellent. A special shoutout to Chantelle who went the extra mile and made it a really positive experience. Will definitely be returning to buy more dresses!
2 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Your feedback will be passed onto Chantelle and she will be delighted to hear how happy you were with her service!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Above and beyond
I emailed customer service to ask if a particular dress in a particular colour was coming back into stock in 3 different sizes. A supervisor called Chantelle replied back and unfortunately they were not due to be restocked. However, from this email Chantelle went above and beyond, locating any other dresses at head office that in the colour I wanted, sending me photos etc. and sending them out. I really really appreciated this as I had been looking for ages for the right colour for my bridesmaids dresses! I've had a great experience with Pretty Lavish and would definitely shop here again and recommend!
1 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Your feedback will be passed onto Chantelle and she will be delighted to hear how happy you were with her service!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I was looking for a dress for a wedding
I was looking for a dress for a wedding. The dresses from Pretty Lavish were lovely quality and fitted well but what I wanted to include in my review was about the fabulous customer service I received. I needed to contact customer services due to accidentally returning a dress I meant to keep and Chantelle went above and beyond to help me. Customer service doesn't seem to be a priority for companies anymore but Pretty Lavish were amazing, so friendly and helpful.
21 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Your feedback will be passed onto Chantelle and she will be delighted to hear how happy you were with her service!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Terrible experience
While their customer service team are great communicators, the entire returns and refund process is quite horrendous. It takes days for item to arrive back, then you have to wait a further “up to 7” days for them to process and then when it is processed it states can take up to 10 days, I am fairly certain my moaning and pestering is why I got my refund sorted today instead of waiting another 10 days. As I mentioned to the team members if all their waits add up and actually take that long it’s 23 days! “Working days” for a refund! I just think online shopping proves itself as a bad experience again with this. Further to this deduction of postage, when as a customer you already paid postage is a bad deal and I would be annoyed to pay for my return and for the fact it took end to end 10+ days for me.
Stick to shopping in person and don’t waist your time ordering the yellow halter dress, quality was reminiscent of Shein and boohoo DEFINITELY not worth the £90+ price tag, front seam wasn’t even straight and bust cups wonky.
12 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
Whilst we’re really pleased to hear our customer service team has been helpful, but we’re sorry to hear you were unhappy with the returns experience.
Our returns and refund timelines can vary depending on factors such as customer location and transit times. On average, the full process—from posting a return to receiving funds—takes around 10 working days.
While we advise refunds can take up to 10 days for funds to clear, this is to account for variations with banks, and in many cases it is completed sooner.
Our customer care team are still in touch with you directly and we hope this issue is resolved soon.
Best wishes
The Pretty Lavish Team x
Great Customer Service
Customer service at Pretty Lavish 100% helpful any problem or issues they sort it out straight away. Love shopping with Pretty Lavish their clothes are great quality and beautiful stylish clothes also love how they show you how to style the clothing with their videos, thanks to everyone at Pretty Lavish.
3 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and that you love our products!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Thank you also for the feedback on our styling videos, we will pass this onto the team!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I ordered two dresses and am so pleased…
I ordered two dresses and am so pleased with them! Great quality and look fab on! Would definitely buy from them again.
I also placed an order in error, contacted them and they cancelled it immediately which meant I wasn’t charged. Fantastic customer service.
20 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
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