I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Helpful customer service especially Kiera! I received my order with a slight issue. The dress itself is gorgeous and of good quality. There was a rip in the seam, I contacted customer service and got... See more
Company replied
I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Lovely quality clothes and great…
Lovely quality clothes and great customer support… 10/10 Kiera was very efficient xxx
28 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you so much for your wonderful review!
We're delighted to hear that you're so pleased with the quality of our clothing and the customer support you received.
It's especially lovely to hear that Kiera was able to assist you and that you found her so efficient. Providing friendly, prompt, and helpful support is exactly what we strive for, so your 10/10 feedback really means a lot to us!
We'll be sure to pass your kind words on to Kiera — she'll be delighted to hear your lovely feedback.
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Excellent service
Kiera was very friendly & helpful. She was very quick to respond & I was pleased with the service overall
23 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you so much for your lovely review!
We're so pleased to hear that Kiera was able to assist you and that you found her so friendly, helpful, and quick to respond.
Providing prompt, friendly, and supportive customer service is exactly what we strive for, so it's wonderful to know that you were pleased with the service you received. We'll be sure to pass your kind words on to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Kiera in customer service was amazing…
Kiera in customer service was amazing she has helped me to resolve the wrong return that I have done. She responded to my emails efficiently and promptly.
If you ever have a problem i hope she’ll be the one that you come across!
23 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you so much for your lovely review!
We're so pleased to hear that Kiera was able to assist you with your return and help resolve the issue quickly and efficiently.
It's wonderful to hear that you found her responses so prompt and helpful, and that she was able to make what could have been a stressful situation much easier for you. Providing friendly, efficient, and supportive customer service is exactly what we strive for!
We'll be sure to pass your lovely feedback on to Kiera — she'll be delighted to hear your kind words and that you'd recommend her to other customers!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Great service from Kiera
I had a fantastic experience with Pretty Lavish, especially thanks to Kiera from the customer care team. She was so helpful, friendly, and went above and beyond to sort out my issue quickly and efficiently. It was such a pleasure dealing with someone so understanding and helpful. Kiera is a real credit to the company, and I really appreciate all her help. Thank you so much! Highly recommend Pretty Lavish!
21 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you had such a fantastic experience with our Customer Care Team, and especially that Kiera was able to assist you with your query.
It's lovely to hear that you found Kiera so helpful, friendly, and understanding, and that she was able to go above and beyond to resolve your issue quickly and efficiently. Providing this level of support is exactly what we strive for, so your kind words truly mean so much to us.
We'll be sure to pass your lovely feedback on to Kiera — she'll be absolutely delighted to hear that you feel she's a real credit to the team!
Thank you again for your recommendation, and we hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Amazing customer service
Amazing customer service. Kiera was so helpful with a returns issue!
Thank you again 😊 x
21 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review!
We're so pleased to hear that Kiera was able to assist you with your returns query and that you found her support so helpful.
Providing prompt, friendly, and helpful customer service is exactly what we strive for, so it's wonderful to know Kiera was able to make the process easier for you. We'll be sure to pass on your kind words to her — she'll be delighted to hear your feedback! 😊
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Return an item
I had to make a return and Kiera was most helpful in sending the QR code. Very Prompt and no fuss. Thanks again x
20 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you with your return QR code.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Missing Confirmation
Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and forth emails. Great service, great staff and amazing dresses!! Thank you again for your help.
16 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you with your missing confirmation email quickly.
It's wonderful to hear that you love our dresses too!
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Great customer service
Had a delivery issue with Royal Mail and Chantelle from customer services was great at helping me sort it. Dresses also lovely, perfect wedding guest options.
4 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you with your delivery query.
It's wonderful to hear that you love our dresses too and that you feel they are perfect for wedding guest options, this really reflects what we strive to offer our customers.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Chantelle — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Fantastic customer service
Had a query on my order and Kiera responded quickly and gave amazing customer service. Love this company and their clothes, great quality and value for money.
14 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you with your query and that you found her support quick and helpful.
It's wonderful to hear that you love our clothing and that you feel the quality and value for money reflect what we strive to offer our customers.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Chantelle was very helpful
13 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you and that you found her support helpful.
Providing prompt, helpful, and friendly support is exactly what we strive for.
We'll be sure to pass on your kind words to Chantelle — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Zaria Corset Detail Midaxi Dress
I bought a wedding guest dress, the quality is amazing!! So so impressed, i personally feel great value for money.
The original dress I purchased was too small, but the customer service has been excellent & the exchange option is a bonus, couldn’t have been more helpful. Thank you Kiera for all your help!
14 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that you loved your wedding guest dress and were impressed with the quality and value for money!
It's also wonderful to know that our exchange process helped make finding the perfect fit that little bit easier, and we're delighted that Kiera was able to assist you throughout the process.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Very quick to respond to my email and…
Very quick to respond to my email and Kiera was extremely helpful.
Excellent customer service!
13 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you and that you found our response time quick and the service helpful.
Providing prompt, helpful, and friendly support is exactly what we strive for.
We'll be sure to pass on your kind words to Kiera — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Always had lovely service from customer…
Always had lovely service from customer care team , Chantelle really helped me when I d not noticed I d ordered a pre order dress , and explained my options clearly and easily thank you Chantelle !
13 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you and clearly explain the options available regarding your pre-order item.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we're delighted that you have consistently had positive experiences with our Customer Care team.
We'll be sure to pass on your kind words to Chantelle — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
I had some issues with an order I…
I had some issues with an order I received and was met with Chantelle who helped me immensely. She was prompt, friendly and extremely professional throughout! Aside the troubles with my order (only the dress itself) she was great and a credit to the label.
13 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you and that you found her support prompt, friendly, and professional throughout.
We're sorry to hear that you experienced an issue with your dress, however we're delighted that Chantelle was able to help and provide a positive experience during the process.
Providing prompt, helpful, and friendly support is exactly what we strive for, and we'll be sure to pass on your kind words to Chantelle — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
I had a very fast and satisfied…
I had a very fast and satisfied costumer service from Chantelle, she was really helpful with me trying to return some dresses.
Eni
13 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you with your return and that you found the service both helpful and efficient.
Providing prompt, helpful, and friendly support is exactly what we strive for.
We'll be sure to pass on your kind words to Chantelle — she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Good exchange process
Bought a bridesmaid dress, they are stunning look much more expensive than I thought for a satin dress. I also like that they have an exchange process to switch sizes of the same dress instead of returning and repurchasing. Thank you Keira for making sure my exchange got to me in time for my sisters wedding!
10 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that you loved the bridesmaid dress and that it exceeded your expectations!
It's also wonderful to know that our exchange process helped make finding the perfect fit that little bit easier, and we're especially delighted that Kiera was able to ensure your exchange arrived in time for your sister's wedding.
We'll be sure to pass on your kind words to Kiera — she'll be thrilled to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you and you found the contact really helpful!
Providing prompt, helpful, and friendly support is exactly what we strive for.
We'll be sure to pass on your kind words to Chantelle—she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Breya shorts set
I ordered the Breya shorts set, had an issue with my address and contacted customer service. Chantelle was great from start to finish with sorting my return and refund. Love the shorts set the quality is so good. Lovely experience
3 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you with your address issue and return and refund.
Providing prompt, helpful, and friendly support is exactly what we strive for and we will be sure to pass on your kind words to Chantelle—she'll be delighted to hear your feedback!
We are so pleased to hear that your love your Breya Shorts also!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Chantelle answered all my queries…
Chantelle answered all my queries quickly! Thank you!
3 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Chantelle was able to assist you and answer your queries quickly!
Providing prompt, helpful, and friendly support is exactly what we strive for.
We'll be sure to pass on your kind words to Chantelle—she'll be delighted to hear your feedback!
We hope to welcome you back to Pretty Lavish soon!
The Pretty Lavish Team x
Really helpful customer service when I…
Really helpful customer service when I had to make a change to my order. Really fast response and Kiera was able to resolve any queries quickly. Will definitely be ordering from here again for the lovely clothes but also the amazing customer service, it makes such a difference to the whole experience.
1 July 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your lovely review,
We're so pleased to hear that Kiera was able to assist you with your order and resolve your queries so quickly.
Providing prompt, helpful, and friendly support is exactly what we strive for, so it's wonderful to know that Kiera was able to make the process smooth and contribute to such a positive shopping experience.
We'll be sure to pass on your kind words to Kiera—she'll be delighted to hear your feedback!
Thank you for your recommendation and for your lovely comments about both our clothing and customer service. We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
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