I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Pretty Lavish
Thank you so much for taking time to leave us feedback.
We are so pleased you had a great time visiting and found our team so friendly and helpful.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you so much for your review.
It is lovely to hear you are pleased with latest purchase from Pretty Lavish.
Stay tuned on our socials for new styles being launched and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Quality clothes & friendly staff at the…
Quality clothes & friendly staff at the sample sale. Annabelle very helpful.
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for sharing your thoughts on our sample sale.
We are so glad to hear you are pleased with it's quality. We take great pride in using high quality fabrics and creating timeless designs.
We will be sure to pass your comments onto our team.
Best wishes,
The Pretty Lavish Team x
Amazing experience
The pretty lavish experience is always seemless! The staff are always so helpful and positive especially at the sample sales where it’s extremely busy. The vibe is fantastic and I would highly recommend. More so the quality of their pieces is timeless and defiantly worth the investment
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience and our team were helpful and friendly.
We are so pleased you are impressed with the quality of our products.
We look forward to welcoming you back again soon!
Best wishes,
The Pretty Lavish Team x
Lovely clothes
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your positive feedback.
We are so pleased to hear you loved your new purchase from Pretty Lavish.
Stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
Great experience!
Great experience, as always with the best sample sale around offering gorgeous styles for men and women!
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience.
We are so pleased you had a lovely time visiting. We look forward to welcoming you again.
Best wishes,
The Pretty Lavish Team x
Sample sale
Sample sale! Always worth a visit so many amazing pieces!
Go to brand for any occasional wear!
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience with plenty of options available.
Best wishes,
The Pretty Lavish Team x
Very smooth sailing and great prices!
Very smooth sailing and great prices!
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience and at good value.
We are so pleased you had a lovely time visiting.
Best wishes,
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience.
We are so pleased you had a lovely time visiting.
Best wishes,
The Pretty Lavish Team x
Very organized event
Very organized event, so many options and great value!
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your recent feedback.
We are pleased you found plenty of options and sizes available at a good value.
We hope to see you again soon!
Best wishes,
The Pretty Lavish x
The most beautiful store
Great stock and range of sizes, good value for money. All of the team are so friendly 🩷 we had a lovely morning thankyou
28 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you so much for taking time to leave us feedback.
We are so pleased you had a lovely morning and found our team so friendly and helpful.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
I received some trousers from Pretty…
I received some trousers from Pretty Lavish which unfortunately ripped when trying them on. I emailed Pretty Lavish about this and was gotten back to quickly and efficiently and a refund was given. I have used this brand many times in the past and never had issues so I am glad it was dealt with in this manner and I can continue to shop with Pretty Lavish :)
3 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are sorry to hear there was an issue with your order but we are pleased to hear this was resolved quickly for you.
It is wonderful to hear you have found our customer care team so helpful and efficient.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Disappointed
I returned a dress but I had failed to understand that the code they sent me to return the parcel was to donate to the Salvation Army. I never knew this and by the time customer service team worked it out it was to late to get the parcel back. I asked to go 50/50 on the £65 donated but was refused by them. Very disappointed. Will not be buying from them again.
12 May 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We're sorry to hear there was an issue with your return. We understand you have been in touch with our customer care team and you have used the donation portal to send your item to the Salvation Army for donation.
The donation portal is located on a separate section of our website and you will need to visit our returns page to use the return portal. As we have not received your order we were unable to process your return for a refund.
Best wishes
The Pretty Lavish Team x
Customer service was great
Customer service was great. Thank you to Chantelle for looking into my query quickly and efficiently.
10 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful.
We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Customer service was very good
Customer service was very good, fast and efficient delivery. Although I returned the products everyone was very helpful throughout. First time shopping with Pretty Lavish and will definitely shop again.
9 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you received your order promptly - our warehouse intend to ship orders as quickly as possible so it is great to hear you agree!
It is lovely to hear you would recommend us, we look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
I had a situation regarding a Pretty…
I had a situation regarding a Pretty Lavish dress that was handled very professionally, efficiently, with great care and swift communication. Thank you so muchI had a situation regarding a Pretty Lavish dress that was handled very professionally, efficiently, with great care and swift communication. Thank you so much
6 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have been happy with the service you have received from the team.
We try to ensure all emails are responded too as quickly as possible and its great to know you agree!
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Fab recent experience with pretty…
Fab recent experience with pretty lavish!
I made an error with my contact information and as a result was struggling to arrange a return.
Very swift reply from the customer service team. Polite and pleasant with everything resolved. So pleased
Recommend this retailer and will shop again.
9 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have been happy with the service you have received from the team.
We try to ensure all emails are responded too as quickly as possible and it's great to know you agree!
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
10/10 customer service
10/10 customer service. I had bought my bridesmaid dresses from pretty lavish but one of my bridesmaids needed a different size and unfortunately the dress was no longer in stock with no plans to be restocked. Chantelle has gone above and beyond by contacting wholesalers and getting this item sent out to me. I really can’t thank her enough. Planning a wedding is stressful enough but she manage to save the day and I am really grateful for that. Very quick response, very friendly and the dresses are lovely quality and perfect. I will always be recommending pretty lavish!!!
11 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful. We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Great customer service!…
I am buying bridesmaid dresses and fell in love with a dress that was out of stock! Hannah was so helpful in advising when it is expected to be back in stock, so that I can plan a date to get all my bridesmaids together - fantastic customer service!
9 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful.
We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
This website uses underhand advertising…
This website uses underhand advertising techniques, including a "pop under" that opens up their website in a new window. This alone would put me off ever shopping with them. If they can't be trusted in one way, they can't be trusted in any.
6 June 2025
Unprompted review
Reply from Pretty Lavish
Thank you for your review, whilst we understand you have not shopped with Pretty Lavish before we appreciate you bringing this matter to our attention.
We’re actively investigating with our trusted advertising partners to identify and stop any intrusive behaviour like pop-unders as this is not reflective of how we wish to represent our brand. We take matters like this very seriously and are committed to ensuring a respectful and secure online experience for everyone.
We appreciate your feedback and are working to resolve this promptly.
Best wishes
The Pretty Lavish Team x
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