Preston Baker Reviews 

822
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, diligence, and supportive approach throughout the entire process. Many highlight the exceptional service, noting that agents are highly knowledgeable, proactive, and always available to provide clear communication and helpful guidance, often going above and beyond. The efficiency in finding buyers and managing sales processes is frequently mentioned, leading to quick and successful transactions for many. Reviewers often describe the entire journey as straightforward and easy, emphasizing the positive outcomes achieved through the team's dedication to client satisfaction.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their responsiveness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the proactive, strategic, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Gemma Duxbury recently sold our Mums house. She found us a buyer quickly, and was always available to answer any questions that we had. We had various delays with the sale and Gemma kept us informed a... See more

Company replied

Rated 4 out of 5 stars

Our house move took over a year, thanks to 2 sets of committed buyers withdrawing for personal reasons. We chose Preston Baker at Oakwood, Leeds because of the single point of contact Gemma Duxbury... See more

Company replied

Rated 5 out of 5 stars

Gemma Carter did a brilliant job of selling our house from start to finish. When out first buyer dropped out halfway through the process Gemma contacted the other parties who had made offers and had r... See more

Company replied

Rated 5 out of 5 stars

Gemma Carter was an excellent estate agent. She was open and honest at the viewing with our purchasing preferred timescale and budget. She was very responsive throughout and reacted quickly to request... See more

Company replied


Company details

  1. Real Estate Agents
  2. Mortgage Broker
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

Preston Baker Estate Agents - we're all about making moving home easier, and getting you the result you want. We work relentlessly to get the best outcome. When you sell with us you will only deal with one person throughout the process, and will be kept fully informed. We can also help you find your onward move, including homes not on the market. If you are thinking about selling, get in touch for a free property valuation, or book a free valuation here: https://prestonbaker.co.uk/book-valuation?utm_source=trustpilot&utm_medium=trustpilot&utm_campaign


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

822 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(822)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional throughout

Professional throughout, enthusiastic and innovative with their approach to sales. Lines of communication are very good. Photography is excellent.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Jess and Andy are amazing!

Jess and Andy are amazing! We had some problems selling with two other estate agents. We chose to go with Jess and Andy because of there dedicated work and reviews from other customers. We will be recommending them 100%.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

House sale with Hedley Conway

Sold our house with Hedley Conway from Preston Baker Selby. We used Hedley after struggling with prior estate agent for 6 month and needed a quick sale. Hedley was very down to earth whilst remaining extremely professional, kept us up date all the way through process and got the sale. Great experience all round and would highly recommend.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Rachel was wonderful

Rachel made our house buying experience so enjoyable. Apart from being really knowledgable and good at what she does, Rachel was friendly and made sure everything ran smoothly. Thanks so much Rachel!

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

I would highly recommend Jess at Preston Barker. Extremely knowledgeable, great advice and communication. Jess went above and beyond to achieve the best outcome.

9 September 2023
Unprompted review
Rated 5 out of 5 stars

No hesitation in recommending

I contacted Preston Baker regarding the sale as I'd had faultless service from the company in the past when my property was rented out through them before the letting arm was sold to Linley & Simpson.
Of the 3 estate agents I contacted Rachel/PB was the only one who took the trouble to have a video call with me to talk me through the process, her valuation and what PB could offer.
Valuations from the other agents were 10% lower but Rachel was confident we could achieve the higher price, and indeed I had an offer for the full asking price within 2 weeks.
I would like to thank Rachel for a quick efficient sale and for keeping me informed throughout and for making the whole process very easy and straightforward from start to finish.
I would have absolutely no hesitation in recommending.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience

We had the pleasure of working with Jess from Preston Baker, our dedicated estate agent in Leeds, and couldn't be more thrilled with the experience. Jess's expertise, communication skills, and commitment were exceptional throughout the entire home-buying journey. Her personalized approach and attention to our needs made the process seamless and stress-free. Thanks to Jess, we now have our dream home in Leeds. Highly recommend her for anyone seeking a knowledgeable and reliable estate agent.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Jess has been fantastic!

Jess has been fantastic throughout the sale of our house and we couldn’t recommend her more. We have faced multiple issues during our sale (at no fault of Preston Baker) and Jess has been very supportive and flexible to ensure a successful sale process. Her communication is quick and she always keeps us in the loop. The service we received from Preston Baker and from Jess has been excellent and we would be more than happy using them again in future.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Helping us sell our house

Great team of people, they are helping to sell our house very quickly. Always there on hand to answer any questions relating to the minefield of buying and selling.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Gemma Duxbury (Preston Baker) Associate…

Gemma Duxbury (Preston Baker) Associate Director, was an excellent professional who helped us to sell our house in Roundhay Park, in Leeds.
From the first day, she transmitted the best strategy to achieve our goal, being honest and explaining the reality of the market to find the right deal.
She shows clearly that dominate the situation by getting the perfect buyer.
We are so happy how she manages the whole process, being nice, professional and honest.
I really recommend her advice and her services.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, knowledgeable and supportive

Gemma is very helpful and very responsive to my requirements whilst I'm trying to sell my house. She is supportive to my needs and understands my position. I have trusted her with my home and she has always been very reliable!

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Anna Greaves at Selby is 10/10

Anna Greaves at Selby is 10/10. An absolute credit to the company. She really knows her stuff and is extremely helpful. We cannot thank her enough. Emma and Andrew

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

I have recently agreed a sale and used Preston Baker to market the property. The service has been excellent throughout. Rachel Lansdell took twice the time to look round our property, make observations and ask questions as compared to another agents. The photographs and video were fantastic and really showed our house to its best. Communication and strategy have also been superb. Highly recommend.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

I have recently sold a property with…

I have recently sold a property with Preston Baker. Rachel Lansdell was brilliant! She was professional and extremely helpful from valuation through to completion. I had regular updates from Rachel and she went above and beyond my expectations. I would highly recommend this company.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have bought, let and sold my property with Preston Baker and they’ve always been brilliant. Rachel Lansdell managed the sale right through from valuation through to completion and she was absolutely brilliant, she got me an excellent price and was always responsive, helpful and went the extra mile. I would definitely use Preston Baker again in the future.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Extremely Professional

Rachel Lansdell at the Oakwood branch, sold my late father's property in a week. Its was between Preston Baker and another big local estate agents.
Rachel valued the property a lot higher than the others.
We got well above the asking price.
Preston Baker have been very professional, everything they promised about marketing was delivered above my expectations.
Constant updates and advice all the way through.
Would highly recommend, due to the fact, Preston Baker made its competition look very amateur!!!!

4 December 2023
Unprompted review
Rated 2 out of 5 stars

Early Promise But Ultimately Let Down

Preston Baker put us in touch with Raheel of Feelgood Financial (who are a subsidiary of Preston Baker) with regards to mortgage advice.

Early impressions were very positive; Raheel was prompt with his introductory call, highly professional, polite and took the time to ascertain our financial situation, wishes and made some sound recommendations thereafter.

We asked for a couple of days to consider our options and promptly replied with our wishes.

At this stage it all went quiet. Numerous emails and texts went unresponded to for days. Eventually, around a week later, Raheel did get back in touch to say he'd had a health scare and apologised. We gave him the benefit of the doubt and instructed him to continue advancing matters for us. He responded to say he'd be back in touch that weekend (this was on the Thursday).

We never got that update and still, another 5 days later, we've heard nothing so enough is enough, we're going to take our business elsewhere. We probably remained patient longer than we should have.

Even if the initial reason given was genuine, the mortgage market is so fluid and fast paced right now that deals can be pulled in a flash so prompt, efficient communication is key. Whatever the reason for no communication, Raheel (and the organisation he represents) should have contingency plans in place for unforeseen circumstances so the client remains unaffected.

What started off very positively and promising was rapidly soured so, unfortunately, there's no way I could recommend Preston Baker and the mortgage brokering services they offer via Feelgood Financial.

10 September 2023
Unprompted review
Rated 1 out of 5 stars

Dismayed

We have travelled over 200 miles to view a Property, put an offer in the next morning, Someone from Preston Baker called to confirm the offer and to find out the reason for the move. They said they would get back to us. Two days later, we received an email outline our offer and the status of the sale of our house. Nothing more was heard, two days after that we checked the property online to discover it was STC. We called the estate agents to find out what was going on, to be to,d someone would call us back. No call. Next morning, which is now 5 days since the viewing, emailed the agent with a complaint re there lack of communication, early evening we received an email saying the people buying the property were in a better position to,proceed, which we could understand, but I think the lack of communication from them is appalling and we certainly will not view any properties that are with them. They really need to look at their processes

11 August 2023
Unprompted review

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