Preppers Shop UK Reviews 

0 stars..
Terrible customer service.
I ordered something on 14 of April but never arrived ( Today is 26 of may) the website shows " order confirm" nothing else.
They don't answering for my emails and clearly they don't want to make a refund payment.
I hope everyone can see this!!
I won't buy anything from this "shop" ever again.
And still want my money back!!!

Disappointing, items appear as available online but aren’t and then take weeks and weeks to be shipped, we are still waiting on most of our order made a few weeks ago. Hopefully we do recieve it in the end after all this time waiting. Won’t be shopping here again

Excellent price and excellent quality, very happy.

Bought many things over the time,always great products and great service, use them often, can't praise enough

The website is so user friendly with everything for the serious prepper to the camper/hiker who wants to elevate their experience and stick up on some serious supplies. They arrived very quickly, very stoutly packaged, and should you need a return or an exchange, the customer service is fantastic. Preppers is the pot of gold at the end of the rainbow for anyone who wants to go off grid and thrive whilst doing so. I've been a customer for many years and will continue to be for many more.

Waiting time and communication definitely needs improvement. Waited approx 6 weeks for my order to arrive.
On a plus side good quality products .

The website indicated that it would take 1-2 days for the shop to ship the item I bought. It ended up taking them 51 days to ship this item and countless emails of me asking them what was happening.

Items didn't arrive. Was told it was stuck in customs but I'm unsure this was the reason. Every time I contacted the shop, they said "it'll be here next week", but it never arrived. I was very patient and understanding for nearly 2 months. It wasn't until I mentioned a charge back and trading standards that I eventually got my money back.
I'll never buy from this shop again.

Always a pleasure to deal with. Nice people, offering good products at reasonable prices. Always a satisfied customer.

Terrible, delivery took nearly 4 months and then without any contact or notification I was refunded and my remaining order cancelled. The points programme has vanished. Have a remaining order outstanding so not counting my chickens. My advice go elsewhere because I will be

Fab service, quick delivery and we packed product. Everything was exactly as ordered. Will definitely be buying more American MREs

Extremely bad communication and contacts. Meant to be helping preppers but it was like they do not care. They sent half my order but the ones that i actually needed ... nothing. Send an email to find where your products are - automated emails. There are no other contact information, no phone, other email bounces - terrible. When you threaten to go further, only then do they respond. After a month and a half, they came back, said out of stock but if i upgrade or downgrade they can provide, I upgraded. Then nothing again. Eventually I threatend and they returned my money. Imagine I needed these products for survival. Best advice ... find somewhere else.

Brilliant delivery

Preppers Shop were really good to deal with, they kept me informed about supply issues that delayed despatch of my order....nice to deal with a straightforward,honest supplier. Definitely recommended!

Still waiting for products bought and paid for over 9 months ago. Order no #3489299 high value order…

I got exactly what I ordered in a decent time frame. They have had issues in the past, but I stuck with them because they always got my gear to me when prompted. Their service has improved however, this time was pretty fast. The item I bought was advertised as government surplus, and to some extent used. I could find little evidence of this, the Camelback is in brand new condition, and does not smell like it has ever been used. The price was extremely competative too.

Takes weeks to deliver anything. Broken promise after promise . I didn't cancel out of pure curiosity. I don't understand how this is a viable business.

Great choice of products and good customer service. Prompt delivery too.

5* all round! Always helpful, super friendly, highly knowledgeable, quality prepps! 😎