Today my electricity went off I had no bank card to top up or no phone credit to make a phone call untill my daughter would come home but not for another 5 hours A lovely lady called Nivya took my... See more
Company replied
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Review summary
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My experience with the kind assistance of Bela was smooth and very helpful. She solved my gas system issues with her clear instructions. Her voice was very pleasant and very understanding, just like t... See more
Company replied
Shania in Pre Pay Power has been so helpful throughout all my queries. From follow up emails to phone calls of reassurance, Pre Pay Power definitely have an excellent advisor in Shania.
Company replied
Company details
Information provided by various external sources
To give people total control and complete transparency over their electricity costs, with one purpose in mind using Pay As You Go.
Contact info
Paramount Court, Corrig Rd, Sandyford Industrial Estate, Sandyford, Dublin 18, Ireland
- 0818 323 920
- www.prepaypower.ie
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Customer Services Team are very…
Customer Services Team are very responsive and patience with details. Especially Joshua and a lady that I forget her name.
7 July 2026
Unprompted review
Reply from Prepaypower
Hi Adewale,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Joshua.
- Heather
Spoke with jasua and she was extremely…
Spoke with jasua and she was extremely helpful couldn't be happier with the service was very helpful and made clear and consistent information about my issue
7 July 2026
Unprompted review
Reply from Prepaypower
Hi David,
Thank you for your positive feedback of your experience with Joshua.
If you feel we could do anything better to improve the service, please leave your feedback in an email to reviewfeedback@prepaypower.ie
- Heather
I had the best experience of my entire…
I had the best experience of my entire existence with Mr.Ola today, every single one of my concerns were addressed, and with promptness at that, honestly if I could switch from energia to prepay power again solely to speak to Mr.Ola for his kindness and professionalism, I Would do it again, matter of fact I will take a loan out to buy another property, just for this service, he goes above and beyond. I think he deserves a raise, matter of fact, give him one year paid time off for that phone call, I feel lighter ;)
7 July 2026
Unprompted review
Reply from Prepaypower
Hi Maria,
Thank you for taking the time to leave your review. Your feedback of your recent experience with our Customer Support Team is very much appreciated.
Great to see that you were satisfied with the service that Ola provided. We will always strive to provide you with the best customer service possible.
- Heather
Reply from Prepaypower
Hi Fady,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
Reply from Prepaypower
Hi Leentje,
Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate your feedback and will share it with the team.
- Heather
ARANSHA was soooooo helpful!
ARANSHA was soooooo helpful!! Lovely caring lady that was more than happy to help!
7 July 2026
Unprompted review
Reply from Prepaypower
Hi Taken,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Aransha.
- Heather
I had issue with top up & spoke to…
I had issue with top up & spoke to Ridhi who was very helpful- issue sorted
7 July 2026
Unprompted review
Reply from Prepaypower
Hi Margaret,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Ridhi was able to help you.
- Heather
Shree was the most helpful to me today
Shree was the most helpful to me today. He helped solve my issue with so much kindness. Thank you again Shree.
6 July 2026
Unprompted review
Reply from Prepaypower
Hi Patrick,
Thank you for your kind words! We're so glad to hear you had a positive experience with Shree. We appreciate your feedback and will share it with the team.
- Heather
The customer service rep Shree was very…
The customer service rep Shree was very professional in handling all my queries..
6 July 2026
Unprompted review
Reply from Prepaypower
Hi Osy,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Shree was able to help you.
- Heather
Amazing
Absolutely amazing well mannered helpful on the phone to sort problems very good company definitely worth using prepay power
6 July 2026
Unprompted review
Reply from Prepaypower
Hi Johnpaul,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
The gates of dawn
An informative and helpful phonecall with Joshua who clearly explained the machinations of moving account from one tenant to another.
5 July 2026
Unprompted review
Reply from Prepaypower
Hi Zappa,
Thank you for your positive feedback of your experience with Joshua.
If you feel we could do anything better to improve the service, please leave your feedback in an email to reviewfeedback@prepaypower.ie
- Heather
Excellent customer service the lady was…
Excellent customer service the lady was very helpful
5 July 2026
Unprompted review
Reply from Prepaypower
Hi Martin,
Thank you for the positive feedback of the experience with our Customer Support Team. We really appreciate it.
- Heather
Non removal of Pre pay meter
For well over 18 months now. I have repeatedly requested the removal of the Pre Pay meter so that that the ESB could install a Smart meter.
Numerous calls and assurances that it would be removed shortly. Dates set and always no appearance or prior notification of non attendance.
Totally unreliable and non dependable.
Would advise anyone contemplating retaining Pre Pay power as a utility source.Think twice and first look at Swithchers or Bonkers .ie , where you will find a cheaper rate.
Meanwhile the Pre Pay meter is still in situ.
4 July 2026
Unprompted review
Reply from Prepaypower
Hi Kevin,
I am so sorry to hear about your experience.
We have requested that our Escalations Department investigate this further for you and your concerns are currently with them. They will contact you on the mobile number on the account as soon as possible.
If you have any further questions or queries, please don't hesitate to contact us on 1800 911 977.
- Heather
I called on behalf of a friend today
I called on behalf of a friend today, 4th/July/26, I spoke to Angad, I explained the issue to him and within minutes it was resolved, no fuss, absolute professionalism at it's best, he explained everything to me, I followed his instructions and there was light 💡 🙏... prepay choose their staff well, train them to a high customer services standard, and in my experiences go above & beyond to ensure customer satisfaction, 🤩🤩🤩🤩🤩, thank you Angad for your excellent customer service
4 July 2026
Unprompted review
Reply from Prepaypower
Hi Greg,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Angad was able to resolve your query for you quickly and efficiently.
- Heather
Geneieve is the best customer service…
Geneieve is the best customer service agent helped me with power straight away
3 July 2026
Unprompted review
Reply from Prepaypower
Hi Jasmine,
Thank you for your super feedback!
At Prepay Power we always aim to give you the best customer service experience and are delighted to see that you have had such a positive experience with Genevieve.
- Heather
Spoke with Nivea today
Spoke with Nivea today. She was very pleasant and cheerful. She asked me some questions to verify my identity and then gave me the information I needed to fix my problem. All done quickly and efficiently
3 July 2026
Unprompted review
Reply from Prepaypower
Hi Geraldine,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Nivya was able to resolve your query for you quickly and efficiently.
- Heather
Gina was extremely helpful
Gina was extremely helpful, super fast in restoring my connection and guiding me on the usage of the app. On a Friday afternoon this swiftness is sooo appreciated
Grateful for that
3 July 2026
Unprompted review
Reply from Prepaypower
Hi Zohaa,
Thank you for taking the time to leave your lovely review of the experience.
Great to see that Gina was able to resolve your query for you quickly and efficiently.
- Heather
Had to get in touch with prepay power…
Had to get in touch with prepay power today..was dealing with Josh my query was answered straight away. Very friendly and helpful
3 July 2026
Unprompted review
Reply from Prepaypower
Hi Elaine,
Thanks for taking the time to leave this review. Your feedback of your recent experience is very much appreciated.
We're glad to hear that Josh was able to help you.
- Heather
Very helpful and courteous explaining…
Very helpful and courteous explaining well for how we do it and she was quite patient when I had trouble with my new card
2 July 2026
Unprompted review
Reply from Prepaypower
Hi Jacqueline,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
All the staff are lovely 😍🌹🌹 I have…
All the staff are lovely 😍🌹🌹 I have been with them for years now,I wouldn't change from them
2 July 2026
Unprompted review
Reply from Prepaypower
Hi Maura,
Thank you for your super feedback!
I have requested further information from you so that we can see who helped you and give them their well earned recognition.
Look forward to hearing back from you.
- Heather
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