Being forced to do this review is a bit off putting
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In English version form to enter card detail never came. Switched to German and it worked ...
Company replied
Straight forward process
Company replied
I have paid topup £5 ut not added to the mobile number i was confused but the oin was sent i fiund it in junk mail . Thank yiu
Company replied
Company details
Written by the company
Exclusive discounts on mobile recharges online. Fast international mobile top-ups with competitive pricing from leading carriers.
Contact info
Portugal
- www.prepaid-mobile-recharge.com
3.4
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Prepaid Mobile Recharge
Hi T Whiting, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Scammers
Scammers , i was just looking for 10€ recharge , in a few days they get 49€ from my bank !!!
29 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Maroc News, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
AVOID THESE THIEVES
I topped up my 86 year old aunty's very basic phone for 10 euros when I visited her in Ireland. 2 days later hit with a charge for £45.85. My bank text me to say probable fraud. Stopped payment then cancelled my card. Few days later another charge for £45.85 'appears on my card.raised issue with bank.
Contacted customer services by email told this was a subscription charge which I know I never knowingly signed up for.
Emailed to dispute told can cancel subscription but not issue refund as outside of 3 day trial.this company is stealing off people who just want to top up a phone. AVOID AT ALL COSTS THEY ARE THIEVES.
11 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Mrs Caroline Thornton, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Scam company
Scam company, avoid at all costs. They take money without consent. They don’t even give you the credit to tip up.
4 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Kevin Bashford, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service when you purchased a Vodafone top-up with PIN Code 393*****8210. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Agostinho Carvalho, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Scammers who use a hidden subscription at checkout process.
Avoid like the Plague! They are Fraudulent and will scam you once they have your banking details.
I Bought some EE credit for my UK Number believing that they were a reputable company with all the logos on the front page. They claim to have a score of 4.3 on Trustpilot but there is no link - and its actually 3.5.
I did indeed get a voucher for the EE credit which I then activated but whilst on my banking App I noted the payment for the credit had been taken plus there was a pending payment of £19 from the same company.
After investigation i discovered that This company hides a “fake subscription” by making you agree to the conditions in the payment for the EE Credit top up.
I cancelled the subscription on their website 3 days after I bought the credit and they confirmed that no further payments would be taken.
They then took the additional £19 payment and I complained. They said I cannot have my money back because It was after the “three day trial” period. This is a simple case of fraud.
They initially offer you 20% back. If you keep complaining and get the bank involved they then offer to refund 50% of the payment. Of course if you accept this then the banks will not intervene.
I told them I would not accept it and that I have given them ample information showing they never fulfilled any of the guidelines that they need to follow as a reputable company.
I now intend to inform my Bank and make contact with their fraud department (as a payment was taken without any consent) and additionally they confirmed in writing that my subscription had been cancelled and no further payments would be taken.
If Prepaid Mobile Recharge Agent reads this - I still require my £19 to be refunded. Please do not respond with your normal rubbish like "We deeply regret that our service did not meet your expectations". The only regret you have is the people have spotted the scam.
19 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Stuart Burrell, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
We would like to confirm that your top-up was delivered in a swift and timely manner, as scheduled. Timely delivery is a key part of our commitment to providing a reliable and efficient service, and we are glad to see this was upheld in your order.
Regarding your concerns, we would like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
This website is a scam
This website is a scam.
They signed me up for a membership without me realising it. I noticed that they took £50 from my bank account one day that that happened.
So I sent an email asking for a full refund and they said they can only refund 20% as I was out of the 3 days trial period, which is another lie as I cancelled my membership after 1 day. Thieves
31 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Marino, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Fraudsters
Fraudsters - DO NOT USE.
When topping up a prepaid sim with 5 euro they enter a monthly subscription of 49 euro in the background without your approval
10 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Gustaf, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We deeply regret that our service did not meet your expectations, and we understand the importance of a positive customer experience. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
Good to get lyca sim
3 August 2026
Reply from Prepaid Mobile Recharge
Hi Yasir Hussain, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Power Alfred, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Good service
3 August 2026
Reply from Prepaid Mobile Recharge
Hi Steven AGBOLAN, many thanks for the rating! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Muyideen, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Anna Mae Blanco, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Do not use! Scam hiding subscription into their t’s & cs
Do not use!
Bought some credit for my elderly father for £20 and ended up having £49 taken from my account which would have been a monthly “subscription” had I not checked once seeing the money removed.
This was NOT what I signed up for.
The company hides their “joke of a subscription” under making you agree to pay for the top up.
I have complained and have been told I cannot have my money back because It was a “three day trial” which is ridiculous and unreasonable!
All they would offer me is 20% back. Do not use!!
2 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Abbie Walters, thank you for sharing your feedback. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service. Your feedback is incredibly valuable to us, and we take your concerns very seriously.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Dina Towfic, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Absolute fraud!!! Do not use!!
Absolute fraud. Paid for a £10 EE top up then day after debited £49 from my bank. I emailed them and was told my details were not on file. I’ve filed a fraud claim with my bank, avoid these at all costs absolute scumbag scammers
1 August 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Jamie Jacobs, we’re grateful and appreciate you taking the time to share your rating with us.
We want to extend our sincerest apologies for any inconvenience you've experienced.
We are sorry our service did not meet your expectations, and we understand how important a positive customer experience is. We are committed to understanding the reasons for this situation and taking corrective action to avoid a recurrence.
Therefore, in the interest of resolution, we would like to speak with you further to understand your problems and find appropriate solutions. We have tried to send you a request for information on Trustpilot. You can also contact us directly at contact@prepaid-mobile-recharge.com.
We look forward to hearing from you.
Best regards,
Jarvis
The top-up was delayed at first
The top-up was delayed at first, but customer support solved the problem quickly. Thank you Stella for the help, the money is on my phone now!
1 August 2026
Reply from Prepaid Mobile Recharge
Hi Ailira Zheenbek Kyzy, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
Hidden payment
I topped up only £15 and it was delivered instantly.
But was hit with a £50 subscription fee that was never mentioned to me about and tried to make me pay another £50 for the next month.
After calling them up they cancelled the subscription and only offered a %20 refund.
I would not recommend this website.
31 July 2026
Unprompted review
Reply from Prepaid Mobile Recharge
Hi Daniel Wood, we’re grateful and appreciate you taking the time to share your rating with us. We want to express our sincere apologies for the inconvenience and frustration you have experienced with our subscription service.
Regarding your concerns, we would also like to clarify that all customers are well-informed of our terms and conditions during the checkout process. As part of completing a purchase on our website, customers are required to actively tick a box confirming they have read and agreed to these terms before proceeding. This step ensures transparency and helps prevent any misunderstandings.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Nk, we’re grateful and appreciate you taking the time to share your rating with us.
We would like to confirm that your Vodafone top-up with PIN Code 118*****8279 was delivered. You should have also received a confirmation email regarding this. Please be sure to check your spam or junk folder in case it was filtered there.
Please do not hesitate to contact our customer support team directly if you have any questions. We are always here to help.
Regards,
Jarvis
Reply from Prepaid Mobile Recharge
Hi Miss C Gurd, we’re beyond thrilled for your great 5-star review! Our dedicated team here at Prepaid Mobile Recharge works tirelessly to make sure you get the best experience. We’re here for you anytime.
Regards,
Jarvis
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