Premier Sports Reviews 

1,846
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 699 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency in resolving issues. The customer service is frequently highlighted as excellent, with many people appreciating the prompt responses and quick resolution times. Reviewers often describe the overall service as impressive and effective, noting how easily their problems were sorted. However, some customers were dissatisfied with aspects of their subscription, specifically mentioning issues with 'pay as you go' terms that were perceived as different from the actual yearly contracts, and concerns about being charged for additional months after cancellation. A few other people also felt that the company was poor to deal with, expressing general dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Subscription

Consumers find subscription experiences to be ambiguous, with many reporting issues such as accidentally... See more

Service

Reviewers highlight positive aspects of service, with many expressing appreciation for the excellent and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was my first time contracting to premier sports and I had a problem with pricing. My problem was dealt with by a gentleman called Mike, who sorted out the problem in a fairly short time which has... See more

Rated 4 out of 5 stars

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding. It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies wer... See more

Rated 5 out of 5 stars

I was subscribing to Premier Sports, but could not watch it on my television. Over the last few weeks, I have tried to contact Premier on my computer about the problem, but failed miserably. Today I... See more

Rated 5 out of 5 stars

PS offers the chance to watch live sport not available elsewhere. As a Bayern fan with the DFB Pokal final. However, if you want to pay just monthly pay as you go be careful which tariff to pay for... See more


Company details

  1. Media Company
  2. Television Station

Written by the company

Our focus is on LALIGA, Scottish Cup football, United Rugby Championship (URC), Ice Hockey, Motorsports, GAA & MMA. We are delighted to be able to bring fans over 1000 events per year including all 151 games live from the United Rugby Championship, Every LALIGA game on LALIGATV, the biggest games from round 4 to the final of the Scottish Cup, exclusively live Premier Sports Cup games in Scotland and European football qualifiers, up to 15 games a week from the NHL.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,846)

699 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

Great Customer service

I was impressed with the agents politeness and tenacity in dealing with my complaint and with the goodwill gesture offered despite the fact I had not properly read the small print. I would happily recommend Premier Sports customer service. Thank you for sticking with and resolving my issue.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a issue signing up because my…

I had a issue signing up because my email address isn't a standard '.co.uk', '.com' address. Contacted PS customer services and David resolved the issue quickly, profesionally and everything now works! Really impressed with the assistance I received.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I want to thank the support staff at Premier Sports Canada.

I want to thank the support staff at Premier Sports supporting Canada in resolving my issue of moving my subscription from a monthly to yearly plan. Sasha and Steve initially, but when the problem persisted right up to the opening weekend of the Nations Championship, Scofield came to my rescue to ensure I never missed any games, which was truly appreciated, thank you! A shout out also to Premier Sport for coming to the rescue of rugby starved fans in Canada, who have long been denied access to view top quality games!

4 July 2026
Unprompted review
Rated 4 out of 5 stars

annual renewal

I was sent my annual renewal email and then saw that new subscribers were being offered the same for £20 less - not much but as with a lot of companies, new customers more important than loyalty. I contacted PS to query and Scofield from customer services quickly sorted my query.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

A pleasant experience

Recently had to contact Premier sports to confirm I had correctly changed my debit card number.Spoke to a very professional and friendly man who was more than easy to deal with.
Would give him a gold star and 10/10.

7 July 2026
Unprompted review
Rated 4 out of 5 stars

Good Service

I recently had experience of trying to rectify my subscription to PS as there had been a misunderstanding.
It was dealt with by Hannah, who was most helpful and clear in advising me. Her replies were prompt and friendly.
I love using the app for rugby

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Love the service and easy to stream

Love the service and easy to stream. Does not show the score which is nice if you want to watch it later on. Customer was incredibly helpful and responsive when assisting me with a billing issue. Will definitely use the service again when 6 nations fires back up.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I accidentally signed up for a year only wanting the 1 month flexible option. I spoke to Emma over at Premier Sports and she sorted out my mistake. Great customer service

20 June 2026
Unprompted review

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