Premier Estates Limited Reviews 

Good upkeep and Maintenanceof the Estate. Vipen

Very pleased with the service provided

Cannot sell a property/re-mortgage because The Premier Estates do not have valid EWS1 and FRAEW; ignoring emails, not obtaining the new one, be aware!
This issue has been already addressed to team and Freeholder, Complaints forms have been submitted to Freeholder and Premier Estates

Threatening tone of letter by Laura Hill in September.Money taken without permission from owners banks due to your mismanagement. Do not commission work without the funds to pay, Board meeting should be held in the foyer. We pay you to maintain the estate, not to dictate in an authoritarian manner. ,

Overpriced - arbitrary, unjustified increases in fees.
Poor maintenance.
Lack of investment in basics - security, communal areas, external areas.
Lack of management of contractors - it took more than one week to remove a wooden frame parking structure which was at most a day's work.

Consistently fail to provide relevant, concise information.

Over the past 10 years, I have dealt with Premier Estates, and they have regularly sent me information that is not relevant to me, as it pertains to properties I do not have access to.

Additionally, when providing information about repairs and other maintenance activities, they often fail to provide accurate details about where the repair was carried out on the estate.

We find Premier Estates to be both helpful and responsive. They are, however, not cheap, and one needs to remember that they work for the landlord, not the leaseholders, although the leaseholders pay them. This can lead to some conflicts of interest when they are required to 'push' landlords for various actions required from the landlords.
Overall, we find them to be a very good partner in managing our small portfolio of apartments.

I will always give this management company 1 star … 220.00 pcm for Claremont Billinge Wigan is absolutely absurd. I tried to sell my house , but , with this huge management fee , has rendered my flat / apartment unsellable .. I have been in discussions with other local management companies and they also say this Fee is preposterous. Be wary if these thieves are your management company,,, you may not be able to sell your property … 🤬🤬

I'm giving it 1 only because there is no zero. They 'manage' our small residents car park (22 houses - I've lived here for 6 years). We are charged for gardening work that doesn't get done, repairs and maintenance when nothing has been repaired. Bushes consistently overhang parking spaces and the footpath, weeds everywhere. When asked for sight of repair invoices they waffle or don't answer the email. I have never seen an invoice. We are also charged extortionate accounting fees for what is a very small provision. Communication is poor and answers to questions asked are unsatisfactory. A disgrace of a company.

Dreadful customer service and follow up with landlords. Takes ages for a response to emails or phone calls.

A significant leak to the roof of FRESH was caused by the contractors during the extensive cladding works more than a year ago and this resulted in a huge leak into the bedroom. Liability is straightforward but the leak has still not been fixed permanently and my bedroom interior has not been redecorated. The lack of pro-activity by Premier Estates to ensure the contractor rectified the damage caused, so that after all this time the problem is still not fixed, has been shocking.

I’ve always found Premier Estates to be helpful and professional when managing my apartment building

Premier Estates help make Palgrave Gardens an oasis in the centre of London. They have managed the apartments for the 10+ years I have lived there, and have provided excellent services through their concierge, cleaning, and gardening teams. The management team is also responsive and helpful.

The concierge kindly provided a spare parking garage fob until the replacement arrived, thus avoiding inconvenience — much appreciated!!

As a long time resident we feel our location on the estate doesn't get the same service and attention as some other areas do.This has been a long held opinion of us and we are sure of some of our neighbours.

Rude in tone of language in correspondence with shareholders from estates manager empowered by the elected board where nepotism is rife

You provide a decent level of service in what is a quite complex estate.

DO NOT USE THEM. If you have a problem with the property you are renting it will never get fixed and when you complain they tell you you can leave