Very difficult to deal with - as a company that works with managing agents, we have found that some of the staff working for the Company clearly do not work with the Company's best interests in mind... See more
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Apart from an increase in Service Charge that is way above the rate of inflation generally good. Also helpful would be greater cooperation with CRL on Government Funding for upkeep of the Building.
Company replied
Response to my enquiry was short, vague and curt.
Company replied
So far, overall I have had a very poor experience. I have to keep chasing Premier Estates just to get a reply. They are slow to act and have retracted their commitment to maintain our communial green,... See more
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Company details
About Premier Estates Limited
Written by the company
Premier – Specialists in Property Management
At Premier, people are at the heart of everything we do. Our priority is to ensure residents feel supported, safe, and proud of where they live, while providing clients with reliable, professional property management.
With over 25 years of experience, we manage more than 600 developments and support over 36,000 residents nationwide, guided by our commitment to improving communities and enhancing lives. Our expertise covers:
- City-centre mix used developments
- Leasehold apartment blocks
- New-build housing estates
- Heritage and listed buildings
- Public open space schemes
- Investor and private freeholder ownership
- Resident-managed developments
Why choose Premier?
We bring together proactive maintenance, transparent communication, and industry-leading compliance with a genuine focus on resident wellbeing. This combination means that the developments we manage not only run smoothly but have the potential to thrive.
If you're looking to switch your property management service, book a free consultation to connect with our experienced new business team.
- Get clear, practical advice on your estate or development
- Receive a bespoke management proposal with transparent costs
- Learn how we can improve communication, compliance, and resident satisfaction
How It Works
- Contact us via our online form
- We’ll arrange a call or visit at a time that’s convenient for you.
- Receive your bespoke proposal – Clear, transparent, and unique to your needs.
- Our experienced mobilisation team will take care of the handove
Contact info
King Edward Street 72, SK10, Macclesfield, United Kingdom
- www.premierestateslimited.com
2.9
Average
422 reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Reply from Premier Estates Limited
Hi there,
We appreciate your feedback, and we're sorry you felt disappointed by your interaction with us. If you'd like to discuss this further, please get in touch with us.
Sadly not impressed with the level of…
Sadly not impressed with the level of service and efficiency. Seems like the residents needs are the last things on their mind. Their procedures are second rate and they don’t seem to accept legitimate challenges to rising costs and lack transparency. I believe there are better management companies out there.
28 October 2025
Reply from Premier Estates Limited
Thank you for sharing your feedback. We’re sorry to hear that you feel disappointed with the level of service and transparency you’ve experienced. We always aim to deliver a high standard of property management and open communication with residents, so we appreciate the opportunity to clarify a few points.
The recent works you’ve mentioned were critical, large-scale repairs required under the terms of the lease. These included extensive brickwork, metalwork, and alterations to the windows of a Grade I listed building, which required special attention to materials and compliance with regulations.
While the building underwent partial renovation in the 1980s and 1990s, some areas had not been fully restored for over 100 years, making these works essential for the building’s long-term preservation and safety. To help manage costs, the project was split into five phases, allowing expenses to be spread more evenly over time.
We understand that major works can cause concern, especially regarding cost and communication, and we are committed to continuing to improve in these areas. If you’d like to discuss this further or review specific aspects of the project, please feel free to contact us directly we’d be happy to help.
Very expensive, high fees
Very expensive and very high fees. Stay away from this agency.
28 October 2025
Reply from Premier Estates Limited
Thank you for your feedback. We’re sorry to hear you feel disappointed with the costs. The recent works were essential, large-scale repairs required under the lease, including brickwork, metalwork, and window restoration on a Grade I listed building, which must follow strict regulations.
Some parts of the building hadn’t been fully restored for over 100 years, so these works were vital to preserve its structure and safety. To help manage costs, the project was split into five phases, spreading the expense over time.
We understand that major works can be concerning, and we’re always happy to discuss any questions in more detail. Please don’t hesitate to contact us directly, we’d be glad to help.
Poor service and over charge
27 October 2025
Reply from Premier Estates Limited
Thank you for leaving a review. We're sorry to hear that you are not pleased with your service, and will pass your comments onto the relevant team. We understand that the recent large-scale works at your development have raised costs, however these works were unavoidable and have been phased to spread costs. We know that major works sometimes cause worry, so if you'd like to discuss it with us at any time, please do not hesitate to get in touch.
It’s a pleasure to work with such a…
It’s a pleasure to work with such a friendly and professional team.
28 October 2025
Reply from Premier Estates Limited
Hi Anthony,
Thank you for leaving your feedback! We are so glad that you are pleased with the team and will pass your feedback on.
Just poor service in general
Just poor service in general. We are trapped in a service agreement where they dont actually deliver a service which affects or supports me and they demand a year's payment in advance.
22 October 2025
Reply from Premier Estates Limited
Hi Robert, thank you for taking the time to share your feedback. It’s very valuable to us. After reviewing your account and speaking with our finance team, we can confirm that you’re currently set up for annual billing. If you’d prefer to switch to monthly payments, please contact our finance team on 0345 491 8898, and they’ll be happy to help set up a monthly Direct Debit for you. We’re also sorry to hear that your experience hasn’t met your expectations. We’d really like to understand more about your concerns so we can continue to improve the service we provide. Please contact us at info@premierestates.co.uk.
Very difficult to deal with
Very difficult to deal with - as a company that works with managing agents, we have found that some of the staff working for the Company clearly do not work with the Company's best interests in mind.
That being said, there seems to have been a change in the team, the rotten apples seem to have gone, and things are greatly improved.
1 August 2025
Unprompted review
Reply from Premier Estates Limited
Thanks for taking the time to share your thoughts. We take all comments seriously and are sorry that you have had some issues with the team in the past, although it is good to hear that these issues have improved for you recently!
The Premier Estates team always very…
The Premier Estates team always very helpful and helps resolve the enquiries efficiently. Thanks very much!
24 October 2025
Reply from Premier Estates Limited
Thank you for taking the time to leave us your feedback, we are so happy that you find our team helpful!
Gardens and entrances kept very clean.
23 October 2025
Reply from Premier Estates Limited
Hi Christine,
We're glad that you are satisfied with the level of cleanliness on your estate and thank you for leaving a review!
Spoke to Harry about a roof leak
Spoke to Harry about a roof leak. Next day called back to say repair work had been instructed. Harry said he would phone me again and keep me updated with date the contractor will attend and extent of works. Much appreciated and refreshing to get the problem acknowledged and a quick call back with work instructed and further updates by phone promised. I know other managing agents who need to be constantly chased for work to be instructed and updates so it was refreshing that this was not needed. Great service from Harry. Thank you
23 October 2025
Unprompted review
Reply from Premier Estates Limited
Hi Michael,
Thank you so much for sharing your experience with Premier Estates and with Harry. We are so glad that his communication was consistent and prompt and that you received great service!
Premier working together with AVMC…
Premier working together with AVMC maintain the Village in good order and respond promptly to any pressing matters
Thanks !
20 October 2025
Reply from Premier Estates Limited
We are very happy to hear that you are pleased with the management of Arcon Vilage! Thank you for leaving a review.
An asset to this company
Chrissy Higgs who works in Finance is incredibly helpful. Any queries are responded in a prompt and timely fashion and her suggestions are always helpful and supportive. A real asset to the company.
20 October 2025
Unprompted review
Reply from Premier Estates Limited
Thank you for your feedback, we are so glad that Chrissy has been consistently helpful and we'll be sure to pass your kind words onto her!
Reply from Premier Estates Limited
Hi there! We really appreciate your kind words and are glad that you are happy with the management of your estate!
They are not good for management
They are not good for management
My house haven’t any maintenance from this management company
17 December 2024
Reply from Premier Estates Limited
We’re sorry to hear about your experience and would like to understand more so we can look into this properly. Could you please provide a few more details about the maintenance issues you’re referring to? This will help us investigate and ensure the matter is resolved as soon as possible.
Please feel free to contact our team directly at info@premierestates.co.uk, and we’ll be happy to assist.
Not impressed
You have failed on a number of occasions to replace or improve the trees adjacent to number 41 and 43, failed to improve the beech hedge at the front of the estate although the grass bank has been cut, improving the look of the approach to the estate.
It appears that a large amount of money is allocated to the forest at the Moneypenny side of the estate. If you are going to overspend considerably the there should be a breakdown of finances relating to the spend
16 October 2025
Reply from Premier Estates Limited
Thank you for your feedback. We’re sorry to hear about your concerns regarding the trees and hedge maintenance, and we will pass these on to our team for review. We also appreciate your comments about transparency. A full breakdown of estate spending is available in the annual accounts, and we’ll ensure your feedback on this is shared with the relevant team.
Trudi and a colleague came to do a…
Trudi and a colleague came to do a check up of Kingshaven.
Trudi always very friendly and helpful and as I saw them in the lobby I mentioned my Burglar Alarm was flashing, she and her colleague came up to my flat and her colleague reset it.
I appreciated their help as it was a busy day for them.
16 October 2025
Reply from Premier Estates Limited
Thank you for your lovely feedback. We’re so glad Trudi and her colleague were able to assist you during their visit to Kingshaven. It’s great to hear their friendly and helpful approach made a difference. We’ll be sure to pass along your kind words to them!
I really can't fault Premier
I really can't fault Premier. Trudi Stock and Laura Hill are the two people I reach out to when I need to get in touch about something. They're very responsive, they deal with matters efficiently and if there's an issue on the grounds they resolve it very quickly. They regularly check the buildings to ensure no one is leaving items around which means that residents are more careful with what they do. I've got no complaints at all and I've been with them since 2018.
The only thing I would say that annoyed me was that the service charge went up from £101 (ish) to £152 per month during COVID, owed to rising electricity costs. I felt like that was VERY steep.
16 October 2025
Reply from Premier Estates Limited
Thank you for your wonderful feedback! We’re so pleased to hear you’ve been happy with our service since 2018 and that Trudi and Laura have been so helpful. Thanks again for your continued trust in Premier.
Great service
You are a good company to deal with. If I have emailed you ,you always get back quickly. You are helpful and friendly on the telephone. I cannot fault the service I have received from premier estate staff. Thank you
16 October 2025
Reply from Premier Estates Limited
Thank you for your positive feedback. We’re delighted you’ve had a great experience and appreciate your thoughts. We look forward to helping you again!
JOKE OF A COMPANY GET BILLED £420 TO…
JOKE OF A COMPANY GET BILLED £420 TO CHANGE A NAME ON A DOCUMENT FOR SELLING MY HOUSE, DAYLIGHT ROBBERY - AVOID AT ALL COSTS
13 October 2025
Reply from Premier Estates Limited
Hi Christopher, thank you for leaving a review. We have spoken to the relevant team and the fee you have been charged is for a Leasehold Information Pack, not a change of details. We are afraid that the fee for a Leasehold Information Pack is set and cannot be waived, due to the work involved in preparing each bespoke pack.
The preparation of a bespoke pack to aid the sale of your property takes considerable resource and indeed we have a team who specialise in their preparation. The preparation of these packs is not an inclusion within our standard Management Fee and this is very usual.
There is no obligation to purchase a pack and some leaseholders choose not to, instead piecing together the information themselves, and providing their own responses to the queries that require answering. We obviously don't advise this, but it does remain an option.
We hope that this information has been helpful, and if you would like to discuss this matter further, please get in touch.
Reply from Premier Estates Limited
Thank you for your kind words. We're so pleased to hear that you've consistently found our team helpful and professional. We're looking forward to continuing to serve you!
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