Premier Carriage Wedding Transport Reviews 

180
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that browsing and booking a vehicle on the online platform is remarkably simple, straightforward, and efficient. Many customers appreciate the extensive selection of available automobiles, making it effortless to find the exact model needed for events. Consumers are extremely happy with the physical condition of the vehicles, noting that cars arrive immaculate and clean. Reviewers highlight that chauffeurs are exceptionally punctual, polite, and friendly, helping guests feel relaxed and comfortable. Individuals state they would not hesitate to recommend these professional transportation services to others.

What people talk about most

Service

Users describe positive interactions with service, highlighting a seamless booking process and excellent... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

Product

People report positive experiences with product, highlighting stunning vehicles that are clean and... See more

Booking process

Reviewers highlight high satisfaction with the booking process, describing it as straightforward, quick, and... See more

User experience

Consumers find user experience to be exceptionally smooth and straightforward from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to deal with. Didier sent through quotations of the available cars. Once the car was chosen (a lovely Rolls Royce silver cloud) I received an email confirmation. Then in the lead up to... See more

Rated 5 out of 5 stars

We hired the Cadillac Fleetwood from Premier Carriages for our daughters wedding. We were so, so pleased, not only with the car which was absolutely beautiful, but also with the service provided, whic... See more

Company replied

Rated 5 out of 5 stars

We hired the Red Route Master for our wedding day. Excellent communication from start to finish. Very responsive and attentive. It made the whole process so much easier. The Bus was incredible. Our gu... See more

Company replied

Rated 5 out of 5 stars

Owner and driver of the wedding car was very helpful with advice in advance of the day. Arrived in very good time and was friendly, patient, professional. Presentation of both driver and car were sup... See more

Company replied


Company details

  1. Car Rental Agency

Information provided by various external sources

We are proud to present one of the UK’s largest compilations of beautiful & prestigious vehicles viewable on one website ranging from the most luxurious modern wedding cars through to the 50’s & 60’s classic cars and way back to the age of vintage motoring elegance of the roaring twenties. Named after our company The ‘Premier’ Collection incorporates an extensive range of Modern, Vintage and Classic wedding transport such as Rolls-Royce, Bentley, Jaguar, Beauford, Wedding Buses including the famous London Routemaster, American Stretched Limousines, Volkswagen Campervans and other unique, rare and unusual types of vehicles for hire. Established in 1996 we have gained a wealth of experience and professionalism and with many thousands of weddings successfully completed and a choice of over 600 wedding vehicles are now recommended by many leading wedding venues, photographers and wedding planners with our legendary service widely recognised, including by the Aristocracy. Our Classic and Vintage vehicles have starred in many major film and television roles and you may well recognise them.


Contact info

4.9

Excellent

TrustScore 5 out of 5

180 reviews

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4.9

All reviews

(180)

76 reviews in the last 12 months

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Rated 4 out of 5 stars

Simon arrived early so we got some…

Simon arrived early so we got some photos before we left the house. He was friendly smart and the car was in very good condition. Everything asked about the car was explained.
He allowed the bride to have photos once we got to the venue.
It was a lovely surprise for my wedding day.
Thank you Simon from Chris and Vanessa

2 August 2021
Unprompted review
Premier Carriage Wedding Transport logo

Reply from Premier Carriage Wedding Transport

Thank you Chris and vanessa for your lovely feedback.

Rated 3 out of 5 stars

Poor service from vehicle owner/driver but followed up by PC

Edit: Premier Carriages did follow up and manage to refund some of the cost.

You would think forking out hundreds of pounds for a vehicle for an hour on your wedding day would give you some assurance that it would go smoothly. Not at all. Vehicle owner contacted me on the morning of the Wedding to say that the driver had cancelled and the car wasn't coming. After some very stressful back and forth, managed to arrange a new driver. New driver didn't have contact details for the bridal party so it was a nightmare for them meeting up. Car didn't have the ribbons and flowers promised as advertised. Hugely disappointing. Premier carriages seem to devolve all responsibility as soon as you make a booking and aren't contactable, which makes me question what the point of this company actually is.

20 July 2021
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you for your feedback Simon. I am saddened to hear of this online. Please could you let me have a Booking Reference Number so we can identify you and look into the issue ? Our telephone line is open Monday to Friday from 9am to 6pm. At the week end and/or on the day of the hire you can use the Telephone Number/s provided on the itinerary. We do not dissolve any of our responsabilities as soon as you have made a booking so I am not too sure what you may have been told ? If you could please let me know your booking details so we can find out what has happended. I know there has been a few times when prebooked chauffeurs have had to go into Self-Isolation and finding chauffeurs at the last minute has not been an easy task but if you could let me know your booking details I would like to find out what has happened exactly.

Rated 5 out of 5 stars

Thank you for all your amazing service…

Thank you for all your amazing service Didier. You have been very helpful from the start and the car was awsome. I will highly recommended.

13 June 2020
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you for posting your feedback on here.

Rated 5 out of 5 stars

Excellent Service

Thank you for everything you have done. From the initial quote, booking and tips provided I was very impressed with the service. one of the easiest supplier I have booked for my wedding. Never too much trouble. Thank you once more. The new Mr & Mrs Carson... xxxx

5 March 2020
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Reply from Premier Carriage Wedding Transport

Thakn you Eleanor for your kind comments.

Rated 5 out of 5 stars

Excellent choice of cars

Excellent choice of cars, wonderful service and great communication. I felt I could trust this company and the driver they provided on the day only confirmed that. He was kind, genuine and a great bloke who even stayed a bit later so we could have a photo together with the car. Highly recommend to all

4 March 2020
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you for the feedback. All the best for the future.

Rated 5 out of 5 stars

Outstanding Service Throughout

I just wanted to say thank you Premier Carriage for helping arrange my wedding transport, you were so kind and helpful from my initial phone call to arranging the viewing of the car and for the easy to understand itinerary you set out for my day. Your website is beautiful and easy to navigate, and the car - well, absolutely outstanding considering it was 85 years old it was immaculate and the driver Gerry could not have been more kind to me and my dad. I am so glad I came across your website, the service you provided from start to end was truly 5 star and your name does you justice, it truly was Premier. Thank you so much, I can thoroughly recommend you. Best wishes, Elly and Rob.

25 October 2019
Premier Carriage Wedding Transport logo

Reply from Premier Carriage Wedding Transport

Thank you Elly for your feedback.

Rated 5 out of 5 stars

Excellent service would thoroughly recommend!

Thanks for all your help organising my sister's wedding car she loved it. I've never had to book a classic car for a wedding so all your help and advise was greatly appreciated prior to the event. Very helpful and friendly service and the chauffeur on the day was polite and professional, couldn't ask for more, many thanks.

25 October 2019
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Reply from Premier Carriage Wedding Transport

Thank you for posting your review on here Greg.

Rated 5 out of 5 stars

Didier was extremely helpful when…

Didier was extremely helpful when helping me book a wedding car as a present for a friend. He was always happy to speak with me. I would highly recommend Premier Carriage. The service from my first call to on the day was fantastic. I couldn't thank you enough. The car got as much attention on the day as the bride and groom did, couldn't fault it.

25 October 2019
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Reply from Premier Carriage Wedding Transport

Thank you for your kind words

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Booking confirmation was clear. Quick at responding to emails. Made multiple changes to our booking and was never too much trouble and never been asked to pay for making changes. Didier was very helpful. Chauffeur called a few days before to introduce himself and we ran through all timings. Polite and friendly chap. 5 stars well deserved to you all . Excellent and professional team. Mr & Mrs Cot.

25 October 2019
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Reply from Premier Carriage Wedding Transport

Thank you for your time to share your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. Great communication through email during planning, quick responses. Beautiful car, perfect chauffeur.

13 July 2019
Unprompted review
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Reply from Premier Carriage Wedding Transport

Hello Debbie, Thank you so much for taking the time to review us. It was a great pleasure organising the vehicle on your day. Wishing you all ther best for the future. All my best as always, Didier.

Rated 5 out of 5 stars

Excellent service

Excellent service ! Easy to book . Great communication leading up to the day .

10 July 2019
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thak you George for your kind words.

Rated 5 out of 5 stars

The wedding car on our special day was…

The wedding car on our special day was absolutely beautiful. The driver who attended was dressed to impress! He was extremely patient and more than accommodating to the bridal party. The journey in the car to my wedding is something I will treasure. Thank you for the faultless service you provided. I highly recommend any bride to take a ride in the cars that you have available

Lilianna Riggs

28 September 2018
Unprompted review
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Reply from Premier Carriage Wedding Transport

Thank you Lilianna for your review and wish you all the best for the future.

Rated 5 out of 5 stars

Excellent ..

Excellent ... thank you for your help sorting out a car at the last minute. We were let down by another company. Wished we booked with you from the start . Booking was painless. Ems. X

25 September 2018
Unprompted review
Premier Carriage Wedding Transport logo

Reply from Premier Carriage Wedding Transport

Thank you Emily. Very happy we were able to help in rectifying the situation.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very professional and easy to deal with, highly recommend to anyone!!! Would give more stars if i could ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

21 September 2018
Unprompted review
Premier Carriage Wedding Transport logo

Reply from Premier Carriage Wedding Transport

Thank you Mark for your kind words. It was a pleasure organising the Tesla for your friend's wedding.

Rated 5 out of 5 stars

My partner and i wanted our special day…

My partner and i wanted our special day to be just that "Special ".
We called and emailed a few companies with very little success .
We then found premier carriage wedding transport and i had received an email with in 10 minutes .
I found this company helpful , excellent prices and extremely helpful indeed .
We had lots of different vehicles available to choose from which was fantastic .
Our special day was amazing and i can't recommend this company enough .
Thank you very much !

20 September 2018
Unprompted review
Premier Carriage Wedding Transport logo

Reply from Premier Carriage Wedding Transport

Thank you Richard. all the best as always.

Rated 5 out of 5 stars

Great service

Great service. Thank you for being part of our day. X

19 September 2018
Unprompted review
Premier Carriage Wedding Transport logo

Reply from Premier Carriage Wedding Transport

Thank you for talking the time to review us Celine.

Rated 5 out of 5 stars

Reasonably priced, brillant service and lovely people

Fabulous car, very reasonably priced and a lovely chauffeur. Had a wonderful experience with this company and would recommend them to anyone who is looking for a wedding car in kent.

14 June 2018
Unprompted review
Premier Carriage Wedding Transport logo

Reply from Premier Carriage Wedding Transport

thank you Judd for your kind comments.

Rated 5 out of 5 stars

Lovely Car... Nice Chauffeur

Thank you for our Wedding Car. Booking was smooth, easy and painless. Car arrived on time immaculate and the chauffeur was well presented.

13 May 2015
Unprompted review
Premier Carriage Wedding Transport logo

Reply from Premier Carriage Wedding Transport

Hello Delhia, Thank you for your kind comments. It is always nice to receive compliments and we are pleased to think that all was appreciated.

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