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POWERTOOLMATE Reviews 

17,964
•
TrustScore 5 out of 5

4.8

Tool Store
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Review summary

Created with AI, based on recent reviews

Looking at 2,550 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, highly competitive prices, and the impressive selection of professional tools available on the website. Buyers often mention that the ordering process is completely smooth and that customer support representatives are very helpful when contacted. Many consumers also state that products arrive securely packaged and in perfect working order, ready for immediate use. However, some customers also noted occasional delivery delays or issues with missing promotional items such as promised coffee cups. A few reviewers experienced longer wait times than expected for their packages to arrive safely.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders are consistently dispatched... See more

Price

Clients share positive opinions on price, frequently highlighting that the business offers some of the best... See more

Product

Customers had positive experiences with product, often highlighting the great prices, genuine quality, and... See more

Service

People report positive experiences with service, highlighting fast and reliable next-day delivery alongside... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Powertoolmate quite a few times for both power tools & hand tools. They carry a fantastic choice of products at great prices. My orders have always been dispatched promptly & deliveries have... See more

Rated 5 out of 5 stars

First time I’ve used this company, tiny bit sceptical due to the low price but shouldn’t have worried. Great drill, usual high DeWalt quality, product registered on the DeWalt website without fuss, ve... See more

Rated 5 out of 5 stars

I ordered through PowerToolMate for a new drill and battery. Ordered just after moving house, I accidentally got the items sent to the wrong address. A quick phone call to customer service sorted out... See more

Rated 5 out of 5 stars

Deal after deal what a great company. I am tight fisted and don't like paying for delivery. Thinking it be 3 days plus ... but bang next day item was here that's what you call service . . Will con... See more

Company details

  1. Tool Store
  2. also in
  3. Battery Store

About POWERTOOLMATE

Written by the company

At Powertoolmate, we pride ourselves for providing top tools at rock bottom prices, with expert product knowledge and efficient customer service. If you need to talk to us about anything, please call 01752 854246 or email us sales@powertoolmate.co.uk FLASH DEALS SHOP NOW MILWAUKEE DEWALT MAKITA FESTOOL Stockists of many brands including the market leaders, Milwaukee / Dewalt / Makita / Festool plus plenty more. We are always adding new quality Power Tools, Power Tool Accessories, Hand Tools and Storage options to our catalogue of products. To stay up to date with what flash deals we have and the latest product releases, make sure you join our Powertoolmate Exclusive Deals Facebook group.

Contact info

4.8

Excellent

TrustScore 5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(17,964)

2,373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

I had a bit of a mix up with my order…

I had a bit of a mix up with my order but it got sorted straight away which was great.i was disappointed when I received my Milwaukee totes as they didn’t come with a shoulder strap but are included everywhere else I’ve seen them

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Competively priced

Competively priced, and use a delivery company that actually deliver, very very prompt, bang on to delivery slot, very happy, Cheers 👍👍

29 August 2026
Rated 1 out of 5 stars

Didt revive my cofffe cup that you said…

Didt revive my cofffe cup that you said I was geting

29 August 2026
POWERTOOLMATE logo

Reply from POWERTOOLMATE

Dear customer, unfortunately the deal on the mug was only while stocks last, at point of ordering we no longer had stock available. Sorry again. Louise

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering, order packed and sent same day, received the next day on a Sunday. Brilliant service especially as it was a bank holiday weekend.

29 August 2026
Rated 1 out of 5 stars

payed for next working day delivery and…

payed for next working day delivery and 2 working days later i’m still waiting

29 August 2026
POWERTOOLMATE logo

Reply from POWERTOOLMATE

Dear customer, I have just checked and you have actually raised the order for a collection from our Plymouth depot, no carriage was charged. We have tried to contact you by email and phone to confirm the delivery address, please contact the office ASAP so we can get your goods dispatched. Thanks Louise

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