POWERTOOLMATE Reviews 

17,970
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,550 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, highly competitive prices, and the impressive selection of professional tools available on the website. Buyers often mention that the ordering process is completely smooth and that customer support representatives are very helpful when contacted. Many consumers also state that products arrive securely packaged and in perfect working order, ready for immediate use. However, some customers also noted occasional delivery delays or issues with missing promotional items such as promised coffee cups. A few reviewers experienced longer wait times than expected for their packages to arrive safely.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders are consistently dispatched... See more

Price

Clients share positive opinions on price, frequently highlighting that the business offers some of the best... See more

Product

Customers had positive experiences with product, often highlighting the great prices, genuine quality, and... See more

Service

People report positive experiences with service, highlighting fast and reliable next-day delivery alongside... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Powertoolmate quite a few times for both power tools & hand tools. They carry a fantastic choice of products at great prices. My orders have always been dispatched promptly & deliveries have... See more

Rated 5 out of 5 stars

First time I’ve used this company, tiny bit sceptical due to the low price but shouldn’t have worried. Great drill, usual high DeWalt quality, product registered on the DeWalt website without fuss, ve... See more

Rated 5 out of 5 stars

I ordered through PowerToolMate for a new drill and battery. Ordered just after moving house, I accidentally got the items sent to the wrong address. A quick phone call to customer service sorted out... See more

Rated 5 out of 5 stars

Deal after deal what a great company. I am tight fisted and don't like paying for delivery. Thinking it be 3 days plus ... but bang next day item was here that's what you call service . . Will con... See more


Company details

  1. Tool Store
  2. also in
  3. Battery Store

About POWERTOOLMATE

Written by the company

At Powertoolmate, we pride ourselves for providing top tools at rock bottom prices, with expert product knowledge and efficient customer service. If you need to talk to us about anything, please call 01752 854246 or email us sales@powertoolmate.co.uk FLASH DEALS SHOP NOW MILWAUKEE DEWALT MAKITA FESTOOL Stockists of many brands including the market leaders, Milwaukee / Dewalt / Makita / Festool plus plenty more. We are always adding new quality Power Tools, Power Tool Accessories, Hand Tools and Storage options to our catalogue of products. To stay up to date with what flash deals we have and the latest product releases, make sure you join our Powertoolmate Exclusive Deals Facebook group.

Contact info

4.8

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(17,970)

2,373 reviews in the last 12 months

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Rated 1 out of 5 stars

Delivery delay

Too long from order to delivery. Most companies offer next day.

2 September 2026
POWERTOOLMATE logo

Reply from POWERTOOLMATE

Hi, very sorry it took longer than expected for your delivery. Due to your location in the Highlands, DPD do not offer next day delivery and unfortunately, your parcel was dispatched slightly late and DPD then missed the onward connection. Please let us know if there are any issues with the delivery once received. Many thanks Louise

Rated 4 out of 5 stars

Very good prices on some Milwaukee…

Very good prices on some Milwaukee tools but found some cheaper at power tool world and power tool world does free next day delivery, ptm are cheapest for most Milwaukee, I’ve spent over £3000 here over the years

23 August 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting penalization of people…

Disgusting penalization of people living in certain regions - I certainly won't buy from this company.

5 September 2026
Unprompted review
POWERTOOLMATE logo

Reply from POWERTOOLMATE

Dear customer, apologies you feel this way, but unfortunately the charges are set by the carrier companies and in some areas we are unable to completely cover the charge. I would like to confirm your area and if there is anything we can do, please ring me on 01752 854246. Kind regards Louise

Rated 1 out of 5 stars

Appalling service

Put a big order had a few bits missing now having to jump through hoops just to get what I’ve paid for it’s ridiculous

1 September 2026
POWERTOOLMATE logo

Reply from POWERTOOLMATE

Dear customer, very sorry you have had an issue with the delivery, we are just waiting for some paperwork to return so this can be raised with the carrier and once back we will send your replacements. Unfortunately, the information we have requested is required by the carriers to raise a claim. We hope this is resolved swiftly. Kind regards Louise

Rated 2 out of 5 stars

I still haven’t received my item yet…

I still haven’t received my item yet and I ordered it over a week ago

2 September 2026
POWERTOOLMATE logo

Reply from POWERTOOLMATE

Dear customer, apologies there was a delay with your order. I can see due to being ordered at the weekend and with the bank holiday it was dispatched a day late. Unfortunately, I've checked the Royal Mail tracking it took 3 days then to get to you, which we can only apologise for. But if you still have an issue please let me know. Many thanks Louise

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