I needed to get copies of old bills for a closed account in a hurry. My initial enquiry through the PowerNI Messenger channel was disappointing as there was no response for over 2 hours. People expect... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Power NI is easy enough to make contact , you don't have to listen to loads of options and call is answered (like other companies) when a selection is made, still does not connect to the relevant t... See more
Company replied
Phone call answered quickly and pleasantly. Knowledgeable and helpful assistant The process felt easy - I was transferring an account which is not that straightforward, so this was down to the wa... See more
Company replied
I contacted PowerNI via Facebook messenger to request copies of historic bills and also change some personal details on my account. They came back to me incredibly quickly and I was able to get everyt... See more
Company replied
Company details
About Power NI
Written by the company
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Written by the company
Contact info
64 Newforge Lane, BT9 5NF, Belfast, United Kingdom
- home@powerni.co.uk
- www.powerni.co.uk
4.2
Great
1K reviews
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The customer service was next to none…
The customer service was next to none and was more than helpful and stayed on the fone until problem was resolved
9 September 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for taking some time to leave a lovely review.
We really appreciate the positive comments and are pleased you had your query resolved.
If you need anything further, please do not hesitate to get in touch.
Thanks,
Power NI Team
Disabled person treated very badly by customer service
I recently had a huge vets bill which warranted me requesting to move my payment to the end of the month and I pay by card- this is happening about 6 times in 2 and a H
half years. My bills have always been paid in full no issues and I have stuck to every agreement I have made. Now I am getting horrible emails telling me I have to either move to pre-paid or direct debit going forward which i don't feel Ineed to go, my meter is in awkward place and I'm disabled as I explained but it was the same cheeky type of email I received back. I'm appalled that I'm being treated like this by an absolute jobsworth who really has no sympathy for anyone. I will be putting a complaint into PowerNi and Ofgem and its disgraceful, I am fed up trying to explain myself to be cut down. If this sort of behaviour keeps up I will take this to my MP, the papers etc as it is affecting my mental health. You really need a change of staff who have a bit of understanding instead of being cold and calculated to make a quick buck.
12 September 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for leaving a review.
We are sorry to hear off this experience and we would like an opportunity to speak with you to resolve the matter. We certainly don’t want any customer to feel this way. Could you please reach out either by email to home@powerni.co.uk or by calling our customer helpline on 08000 285 455 (select option 3).
Our opening hours are 9am to 5pm Monday to Friday.
Thanks,
Power NI Team
Power NI team on Facebook…
Power NI team on Facebook got in touch with me to book a 2nd appointment to reinstall keypad meter for the tariff had switched too.
11 September 2025
Unprompted review
Reply from Power NI
Hi Ken,
Thanks for leaving such a positive review.
We are glad you were satisfied with the service we had provided.
If you need anything else, please get back in touch.
Kind regards,
Power NI Team
Pure theft
Yet Again, NOTIFIED OF ANOTHER UNWARRENTED PRICE INCREASE. Robbing folk blind...but hey, you can go to the cinema with their help. Robbing ..........s. They claim the increase is justified because the REGULATOR SAYS SO. WHY DONT THEY PUBLISH THEIR PROFITS??
8 September 2025
Unprompted review
Reply from Power NI
Hi,
Thank you for your review.
We understand a price increase isn’t welcome news.
The underlying Power NI residential unit price has been reviewed by the Utility Regulator and an increase of 4% has been agreed due to increases in market and network-related charges.
We would like an opportunity to check that you are on our best tariff if you wish, our email is home@powerni.co.uk or alternatively our customer helpline number is 03457 455 455 (option 3). Opening hours are 9am to 5pm Monday to Friday.
Kind Regards,
Power NI Team
Reply from Power NI
Hi Robert,
Thanks for taking the time to leave a review.
We are happy to hear that the switch process was simple.
If you need anything further, please do not hesitate to get in touch.
Thanks
Power NI Team
Prompt helpful response
4 September 2025
Unprompted review
Reply from Power NI
Hi Beverley,
Thanks for taking some time to leave such a great review.
We really appreciate the positive comments and are pleased you had your query dealt with so quickly.
If you need anything further, please do not hesitate to get in touch.
Thanks,
Power NI Team
Very positive experiance dealing with…
Very positive experiance dealing with PowerNi - I definitely expected far more hassle basedd on previous dealings wiith utility companies
I had to get a derelict property "re-energised" expected it to take ages with lots of hassle but was all sorted in no time, kept well informed throughout
1 July 2025
Unprompted review
Reply from Power NI
Hi Matt,
Thanks for taking the time to leave such a positive review.
We are glad to hear your issue was resolved quickly.
If you need anything further, please do not hesitate to get in touch.
Thanks,
Power NI Team
Just swapped to PowerNI
Just swapped to PowerNI. Effortless. Staff very helpful. Prices look reasonable per domestic kW currently...
3 September 2025
Unprompted review
Reply from Power NI
Hi There,
Thanks for taking the time to leave us a review!
We are very happy to hear you have found the switch an easy process.
We hope you have a lovely day!
Thanks
Power NI Team
Good efficient service resolved problem…
Good efficient service resolved problem straight away, which was a technical fault at my end.
2 September 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for taking the time to leave a positive review.
We are glad to hear your issue was resolved quickly.
If you need anything further, please do not hesitate to get in touch.
Thanks
Power NI Team
Courteous response
I received a very courteous response to my email communication. The response was timely, clear and addressed my situation effectively. I was very satisfied with my experience of Power NI.
2 September 2025
Unprompted review
Reply from Power NI
Hi James,
Thanks for taking the time to leave a review.
We are delighted to hear you were happy with your recent correspondence by email.
If you need anything further, please do not hesitate to get in touch.
Thanks
Power NI Team
Was moving house recently and I…
Was moving house recently and I contacted them and I was so pleased with my service
14 August 2025
Unprompted review
Reply from Power NI
Hi Carol,
Thanks for taking the time to leave us a five star review
We're happy to hear you were satisfied with our services.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Fast and easy remote control without…
Fast and easy remote control without any phone calling, perfect!
27 August 2025
Unprompted review
Reply from Power NI
Hi Oleksandra
Thanks for taking the time to leave us a five star review
We're happy to hear you were satisfied with our services.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
It was so easy to do the switch and I…
It was so easy to do the switch and I think I am saving a bit
27 August 2025
Unprompted review
Reply from Power NI
Hi Seamus.
Thanks for taking the time to leave us a review!
We are very happy to hear you have found the switch an easy process.
We hope you have a lovely day!
Thanks
Power NI Team
Useless!!
Today is the third time in 2 weeks I tried to top up (unsuccessfully) on the app and the same thing keeps happening. My bank is approving the payment and the “wonderful” PowerNI keeps saying there is a problem. Yes, you are the problem!! Think it’s time to switch to another provider!!
24 August 2025
Unprompted review
Reply from Power NI
Thank you for getting in touch,
Sorry to hear you are having issues,
We would like to look into this for you.
Please contact us on our customer service helpline on 03457 455 455 (option 3) or email us at home@powerni.co.uk.You can also reach out to us on our social media via Facebook or X.
Thanks,
Power NI Team
Can’t fault my experience with Power…
Can’t fault my experience with Power NI. I earned £40 cash back on our recent holiday booking through Power NI Perks - great 👍🏽
1 August 2025
Unprompted review
Reply from Power NI
Hi Ben,
Thank you for letting us know about how you've saved with our Perks platform on your recent holiday booking.
We're pleased to hear you've enjoyed using the service and appreciate your feedback.
Please let us know if there's anything we can do to help in the meantime.
Thanks,
Power NI Team
Great experience with the Perks…
Great experience with the Perks Platform. While £ increases are not ideal, the communication of these have been clear
15 August 2025
Unprompted review
Reply from Power NI
Hi
Thanks for taking the time to let us know about your experience with our Perks platform.
Our Perks team are constantly working on offers for customers and we're delighted to hear your feedback.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
But disappointed in the Perks as there…
But disappointed in the Perks as there nothing for me and my family,I’m from N Ireland and the majority of the Perks are in England.
15 August 2025
Unprompted review
Reply from Power NI
Hi Marlane,
Thanks for taking the time to leave a review.
We are sorry to hear you couldn't find any deals that were suitable for you.
if you would like to discuss this further please get in touch and we can assist you.
Kind regards,
Power NI Team
Free cinema tickets which was nice
Got free cinema tickets which was nice. More of that please
13 August 2025
Unprompted review
Reply from Power NI
Hi Sally,
Thanks for taking the time to leave us a five star review.
We are glad you were happy with the offers we had provided.
If you need anything in the future, please get back in touch with us.
Kind regards,
Power NI Team
So easy to follow and understand
So easy to follow and understand. No problems whatsoever
14 August 2025
Unprompted review
Reply from Power NI
Hi Paul
Thanks for taking the time to leave us a five star review.
We're happy to hear you were satisfied with our services.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
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