I needed to get copies of old bills for a closed account in a hurry. My initial enquiry through the PowerNI Messenger channel was disappointing as there was no response for over 2 hours. People expect... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Power NI is easy enough to make contact , you don't have to listen to loads of options and call is answered (like other companies) when a selection is made, still does not connect to the relevant t... See more
Company replied
Phone call answered quickly and pleasantly. Knowledgeable and helpful assistant The process felt easy - I was transferring an account which is not that straightforward, so this was down to the wa... See more
Company replied
I contacted PowerNI via Facebook messenger to request copies of historic bills and also change some personal details on my account. They came back to me incredibly quickly and I was able to get everyt... See more
Company replied
Company details
About Power NI
Written by the company
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Written by the company
Contact info
64 Newforge Lane, BT9 5NF, Belfast, United Kingdom
- home@powerni.co.uk
- www.powerni.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I filled in all the questions on the…
I filled in all the questions on the form. I had a slight problem entering my keypad card number, with 19 digits. Another number was there, and I couldnt erase it or delete it
3 November 2025
Unprompted review
Reply from Power NI
Hi Ailish,
Thank you for taking the time to leave us a review.
We would like an opportunity to follow-up on your query about the keypad card number.
You can reach us by sending us a private message on any of our social channels, emailing us at home@powerni.co.uk or our customer helpline number is 0800 0285 455 (option 3). Opening hours are 9am to 5pm Monday to Friday.
Thanks,
Power NI Team
I had a simple request which PowerNI…
I had a simple request which PowerNI came back to me on and got my query sorted within minutes. Great service!
31 October 2025
Unprompted review
Reply from Power NI
Hi John,
Thanks for letting us know about your recent experience with us.
We're really pleased to hear it was resolved quickly for you and that you're happy with the service received.
Please don't hesitate to get back in touch if there's anything else we can help with.
Thanks,
Power NI Team
Reply from Power NI
Hi Jim,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
One of the most user unfriendly sites
One of the most user unfriendly sites I have used,if paying a bill or sending a meter reading which is not for the main property it takes a lot of effort. A meter which Power NI have said should be replaced possibly 2 years ago has still to done and I know from past experience that if the meter goes wrong Power NI will estimate a cost which would be far above what it should be
28 October 2025
Unprompted review
Reply from Power NI
Hi Pat,
Thanks for leaving us a review.
We are sorry to hear your unhappy with the Power NI Website.
Please reach out to us on Facebook, X (Twitter) or Instagram or by emailing us home@powerni.co.uk and we will look into your query.
With regards to the meter this would be NIE Networks you can contact them on 03457 643 643.
Thanks,
Power NI Team
Good customer service
Good customer service. Always very helpful when I have to call them and their website works well
27 October 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for taking the time to leave such a fantastic review. We really appreciate it.
We are delighted to hear you were so happy with the service we have provided.
If you need anything else, please don't hesitate to get back in touch.
Thanks,
Power NI Team
100% satisfaction
The staff were very friendly and efficient and resolved my query all in just one phone call to a person who I could understand their accent.
24 October 2025
Unprompted review
Reply from Power NI
Hi Rita,
Thanks for leaving such a positive review.
We are glad you were satisfied with the service we had provided.
If you need anything else, please get back in touch.
Kind regards,
Power NI Team
Online moving or close account is super…
Online moving or close account is super easy and fast.
22 October 2025
Unprompted review
Reply from Power NI
Hi Zigurds,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services!
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
As a self builder
As a self builder, our interactions and service from Power NI have been professional, respectful, helpful and friendly. So impressed. Everyone we have dealt with has been fantastic. Thank you so much. Well done.
17 October 2025
Unprompted review
Reply from Power NI
Hi Tom.
Thanks so much for taking the time to leave us a five star review!
We are very pleased to hear you have been satisfied with the service we have provided.
Thanks
Power NI Team
Reply from Power NI
Hi Brian,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Reply from Power NI
Hi Jannatul,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Excelent
Good, efficient service resolved the problem straight away. And is also following up on another query
3 October 2025
Unprompted review
Reply from Power NI
Hi George,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly and efficiently.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Had a complaint about a wrongly sent…
Had a complaint about a wrongly sent bill which was 100s of pounds more than it should have been but it was delt with in the most professional friendly welcoming way and the member of staff on phone was absolutely fantastic. Very satisfied
1 October 2025
Unprompted review
Reply from Power NI
Hi Alan,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Keypad + connectivity disappointing…
No complaints about staff but the keypad + is very much a hit or miss experience. I have complained a few times but the BT connectivity is so intermittent. It probably fails to connect more than it does connect that we don’t even expect not to have to go outside to manually insert credit. Big disappointment.
18 September 2025
Unprompted review
Reply from Power NI
Hi Robert,
Thanks for getting in touch.
We’re sorry to hear you're having issues with your Keypad+.
We’d really like to sort this out for you. You can call our customer service helpline on 08000 285 455 (option 3) or email us at home@powerni.co.uk. You can also reach out to us on our social media via Facebook or X. We’ll get you in touch with our Keypad + team who will look into everything for you.
Thanks
Power NI Team
The person that was dealing with my…
The person that was dealing with my problem was friendy helpful and understanding they sorted it all out for me very quickly and updated my situation.
29 September 2025
Unprompted review
Reply from Power NI
Hi Emma,
Thanks for taking the time to leave us a five star review.
We're really happy to hear you were satisfied with our services and your query was dealt with quickly.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Very efficient service
Power NI are one of the very few companies that seem to care for their customers. I phoned and within a minute was put through to a real person. She was knowledgeable, had a lovely manner and sorted out my problem within a few minutes. I felt it was back to the 1980's when companies respected their customers. Well done NI Power
24 September 2025
Unprompted review
Reply from Power NI
Hi Brian,
Thanks for taking the time to leave us a five star review
We're really happy to hear you were satisfied with our services.
If you need anything further, please do not hesitate to get back in touch.
Thanks,
Power NI Team
EV tariff and new meter
Approached Power NI to move to EV tariff and have meter board changed. Agent was very helpful, patient, knowledgeable and informative. A real pleasure to speak to someone who knew what they were talking about. Couldn't have been any easier to make te decision.
24 September 2025
Unprompted review
Reply from Power NI
Hi Trevor,
Thanks for leaving such a positive review.
We are glad you were satisfied with the service we had provided.
If you need anything else, please get back in touch.
Kind regards,
Power NI Team
Excellent
Excellent, good-mannered staff who are clearly well-trained and deal brilliantly with the rare little issues that I may experience.
25 September 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for taking some time to leave a lovely review.
We really appreciate the positive comments and are pleased you had your query resolved.
If you need anything further, please do not hesitate to get in touch.
Thanks,
Power NI Team
Incorrect meter reading.
The issue was dealt with in a timely and efficient manner. Thank you.
19 September 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for taking the time to leave us a positive review.
We're happy to hear the agent was able to resolve your query.
If you need help with anything else in the future, please do not hesitate to get back in touch.
Thanks,
Power NI Team
Online submission of export readings is offline.
Went to submit export reading for our solar panels for the past year, but the link in Power NI's reminder email does not work. (Last year the link redirected to the website OK but reading could not be accepted - so phone and email in the end.) And they can't be contacted by phone over the weekend. I have a deadline of 26 Sept to submit. This is awkward - would a reading on a postcard from Italy be acceptable?
20 September 2025
Unprompted review
Reply from Power NI
Hi,
Thanks for your comments.
We're sorry to hear that you were experiencing issues when submitting your export reading.
The Power NI website was temporarily unavailable but this has been resolved and it is the Microgen team that you need to get in touch with.
If you are still having issues with your export reading, please reach out to Microgen on 02890685010 between 9am and 4pm (Mon-Fri) and they will be able to get this updated for you. You can also send the team an email to renewable@powerni.co.uk.
If you need to contact Power NI, you can reach out to us by telephone on 03457 455 455 (option 3) between 9am and 5pm (Mon-Fri), or you can email us on home@powerni.co.uk or send a private message on any of our social media channels and we will be happy to help.
Thanks,
Power NI Team
Took days to reply back in emails
Took days to reply back in emails
another 4% rise coming our way!
No need!
Disappointed
18 September 2025
Unprompted review
Reply from Power NI
Hi,
Thank you for your review.
We are sorry you were unhappy with the response time to your email, we endeavour to respond to our customers as quickly as possible.
We understand a price increase isn’t welcome news.
The underlying Power NI residential unit price has been reviewed by the Utility Regulator and an increase of 4% has been agreed due to increases in market and network-related charges.
We would like an opportunity to check that you are on our best tariff if you wish, our customer helpline number is 0800 0285 455 (option 3). Opening hours are 9am to 5pm Monday to Friday.
Kind Regards,
Power NI Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.