Pourmore.com Reviews 

216
•
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

I purchased a 3 month Scotch submission for my husband and he has loved each bottle. I purchased the middle package (can’t remember the name) and he received a bottle each month that he probably woul... See more

Rated 5 out of 5 stars

Something exciting every month. I look forward receiving a new shipment and always have great, interesting bourbon on hand to share with my friends. I have made a few of the drink recipes staples and... See more

Rated 5 out of 5 stars

Very impressed by PourMore. All of the bottles were well packaged and arrived safely. Each bourbon was interesting and slightly off the beaten path, so I enjoyed trying new bottles that I hadn't had b... See more

Rated 5 out of 5 stars

My husband thoroughly enjoyed his 6 months of the bourbon club! He said it was his best Christmas gift yet! He found 5 out of the 6 bourbons that was sent monthly to be to his liking. And he shared hi... See more


Contact info

3.6

Average

TrustScore 3.5 out of 5

216 reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically takes over 1 month to reply

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3.6

All reviews

(216)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

Not Impressed With First Bottle

So far not impressed with the Explorer Scotch club. First bottle sent was an 80 proof "sourced" scotch with a mixer recipe for that selection. If I am joining a second tier offering; I am probably not interested in mixers. We'll see what the remaining scotches are in my subscription, but they seriously need to up their game for me to stick around.

28 May 2021
Unprompted review
Rated 1 out of 5 stars

Never received the shipment or refund!

Never received the shipment or refund! I will be filing a claim to get my money back, which is such a huge pain. Do NOT use this company. So frustrating!

25 May 2021
Unprompted review
Pourmore.com logo

Reply from Pourmore.com

Hello - I believe we communicated over email about this and are very sorry that this slipped through the cracks. We are not perfect and had some distributions issues this month which lead to the issue, but should have been better communicated. That being said we completely refunded your first month of your subscription to make up for the error and you still should be receiving it.

Rated 5 out of 5 stars

Well worth every penny!!

My husband thoroughly enjoyed his 6 months of the bourbon club! He said it was his best Christmas gift yet! He found 5 out of the 6 bourbons that was sent monthly to be to his liking. And he shared his findings with other family and friends! Monthly shipments arrived on time and were well packaged. The information about each new bourbon was informative and complete! We couldn’t have been happier with Pour More!

19 May 2021
Rated 5 out of 5 stars

Present

This is LouAnne Parrett Grove and I bought this 3 month subscription for my dad’s birthday and father’s day. He was beyond thankful.

13 May 2021
Rated 2 out of 5 stars

I paid $600 for three bottles of Scotch…

I paid $600 for three bottles of Scotch for 6 months (every other month we received a bottle). In a nut shell, we received approximately $350 worth of Scotch. Last bottle was a Glenlivet 14 year old bottle worth $50. I could have went to BevMo and done a better job.
Bummer

13 May 2021
Unprompted review
Pourmore.com logo

Reply from Pourmore.com

Hello - Thank you for reaching out. I looked into your account and you actually purchased a 6 bottle package delivering every other month. You still have 3 bottles remaining in your subscription. Hope this clears it up a little.

Rated 1 out of 5 stars

Was never delivered because it came in…

Was never delivered because it came in the middle of the day on weekdays each time and needs an adult to sign. Not worth it. Very frustrating.

29 April 2021
Pourmore.com logo

Reply from Pourmore.com

Very sorry to hear about your experience although those issues are largely out of our control. We cannot control when it is delivered and it is a federal law that alcohol must be signed for by someone of age. We will look into your account and reach out with a resolution.

Rated 2 out of 5 stars

Scotch-not whiskey

I am extremely disappointed with the most recent selection as it was a scotch whiskey-SCOTCH. I didn’t open it, wanted to return it, and was told I couldn’t. I was given a $10 credit on my account. 👎

15 April 2021
Pourmore.com logo

Reply from Pourmore.com

Thanks for your note and apologies it did not live up to your expectations. It seems like you were a member of our whiskey club which includes all different kinds of whiskey, scotch being a member of that family.

Rated 5 out of 5 stars

Surpassed my expectations

Very pleased with the quality and variety of the premium bourbon selection. The delivery has been fantastic, with plenty of notification prior to ensure an adult is home to sign for them when they arrive. Highly recommend.

15 March 2021
Rated 5 out of 5 stars

Awesome Experience

Top notch, fabulous customer service! Stellar gift ideas for your other half. A gift that he’ll actually enjoy! I was happy with the selections and the level of professionalism granted when we decided we no longer wanted the service! Solid company! Great product!

15 March 2021
Rated 5 out of 5 stars

Loved

I got this for my husband for an anniversary gift. I have been so impressed with all the awesome whiskeys and the high end variety he received. I’d definitely recommend this as a gift for your or someone else.

8 March 2021
Rated 4 out of 5 stars

Good Service- Be Aware that All Purchases Auto-Renew

Good service. Main thing to be aware of is that they auto charged me for an additional 3 months of service at almost $200. The subscription automatically renews, so if you want to cancel make it a point to email their customer service to let them know you plan to cancel ahead of the next auto-renewal.

When I reached out to the team to correct, they promptly corrected it as soon as requested so I appreciate it.

8 March 2021
Unprompted review
Rated 1 out of 5 stars

Paid $968, Received Nothing

If I could give zero stars, I would. I don't recommend this company. Paid $968 for 6 months of the higher end scotch to be my husband's Christmas present. Paid on 12/9/2020. As of 1/20/2021, nothing has been delivered. My account on their website indicates one order in December-unfulfilled and one order in January-unfulfilled. Now, I get to do the hard work to try to recover $968. Do NOT give these folks your money.

20 January 2021
Unprompted review
Pourmore.com logo

Reply from Pourmore.com

We will certainly admit that we had issues around the holidays with procurement and shipping, not unlike many other retailers, and for that we are extremely sorry. Unfortunately, as we explained via email (30 minutes after you emailed us about the issue), we do not ship to Alabama as it states on our website, multiple spots, and we issued a refund the same day. Take care.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service! I ordered a gift 3 month subscription. First month delivered on time but then I had to hear from the gift recipients that they never got any more bottles (embarrassing!) I contacted them and they said they would look into it (this was 3 mos later) and then get back to me. After a few days I emailed back and they told me it was sent then, not sure why no one could follow up with my concern. The next month same thing happened, no delivery until I contacted them. This time the bourbon bottle was only slightly larger than a coffee mug, VERY disappointing for cost of service. I would have done better to just buy 3 bottles myself. It seems like this is their scam, other reviews (which I wish I researched more) complained of same thing, not getting services fulfilled.
I would look to another company and avoid PourMore.

18 December 2020
Unprompted review
Pourmore.com logo

Reply from Pourmore.com

Emily - Thanks for letting us know about the issues you had and apologies you had that experience. I can assure you we are not a scam and have thousands of satisfied subscribers, but can appreciate you experience was not a good one. We certainly are not perfect and around the holidays this year was very challenging for all retailers, us included. The issue you are referring to about the 375ml bottle (half bottles) was very unfortunate and one we didn't know about until it was already out of our warehouse, but we tried to reach out to everyone that received that to make it right with a whole new bottle. If you did not receive that email please let us know as we would like to fix that for you. Please email us at contact@pourmore.com so we can fix it for you. Take care

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