Ive bern playing for 5 years and i have had on avarage 5 wins a year of small amounts, gift cards and prizes. I worked out i came in just below even. However. My brother and sister-in-law have won £50... See more
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People's postcode lottery does exactly what it says... for the people, millions of people who are helped, encouraged and supported in ways that are endless. During the call today I learned so much a... See more
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Had to wait on hold for a while but once my call was answered I was dealt with efficiently. The call handler also updated some information while we were dealing with the reason for my call. Was part... See more
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Speaking with the lady (sorry forgot her name now 😞) she listened to my query and solved it immediately without any problem. When I originally received my winning email, I was just about to order my... See more
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Company details
- Charity
- also in
- Lottery Vendor
About Postcode Lottery
Written by the company
Postcode Lottery is a subscription lottery which raises money for charities. Not only do our players win cash prizes, but good causes also receive essential support. Players sign up with their postcode and pay £12.50 per month. They are automatically entered into every draw and prizes are announced every day of the month. That's 20 draws a month for £12.50.
£1.8 Billion for Charities & Good Causes No less than 30% of the ticket price goes to charities, so our players know that they are helping amazing causes every single day. Our players are making a difference every single day by supporting a wide range of charities and good causes across Britain and around the world. To date, they’ve generously provided more than £1.8 Billion in funding which is helping thousands of organisations and projects. Catch up on all the latest charity news.
Sign up to Support & Your Chance to Win Big If you want to help us support a range of fantastic projects, sign up to play. For other ways to assist deserving charities, check out our How To Help page or find out about Local Causes near you on our website.
Postcode Lottery
Written by the company
- Contact information
- If you have a query about the lottery or need help with your subscription, we’re here to help at www.postcodelottery.co.uk/about-us/contact-us. If your request is urgent, we strongly recommended that you call us on freephone number 0808 109 8765.
Guaranteed Winners Every Day
20 draws/month for £12.50 - your chance to win millions!
For £12.50 a month you'll be entered into all draws to win amazing prizes!
Plus, a minimum of 30% of the ticket price goes to charities and good causes!
Contact info
28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom
- 0808 1098 765
- info@postcodelottery.co.uk
- www.postcodelottery.co.uk
Refer a Friend to Postcode Lottery
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4.8
Excellent
51K reviews
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I previously participated in the word…
I previously participated in the word game Reval on a daily basis; however, I subsequently observed that the gameplay became significantly more challenging. Upon reviewing a screenshot of the results, I identified that the provided solutions could not be formed using the available letters. I contacted PCL, who acknowledged a systemic issue and offered an apology. This incident raises concerns regarding the frequency of erroneous outcomes in the past. Additionally, I noted that the completion bonus was not consistently awarded, even when the requisite conditions were met.
Furthermore, several individuals I consulted, all from different postcodes, reported receiving an identical £5 win at the same time shortly after registering, which appears inconsistent with random distribution. I submitted a Freedom of Information request to inquire about the percentage of users receiving this specific win within their first month. Unfortunately, as PCL is a private entity, they declined to provide this data, which further undermines my confidence in the platform. Consequently, I have cancelled my subscription due to a lack of trust.
21 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your review Nichola.
We understand how frustrating it is to encounter technical errors in game solutions, missing completion bonuses, and unexpected patterns in reward distributions. Trust and fairness are fundamental to the service we aim to provide, and we take your observations very seriously.
Although we are not covered by Freedom of Information legislation we are regulated by the Gambling Commission who grant our licence to operate.
The winning postcodes are selected at random in the presence of an independent adjudicator and you can find more information about our draws and odds of winning here: https://www.postcodelottery.co.uk/support/faq/draws-and-payments
Kind regards,
Wendy
Absolutely annoyed at receiving Junk…
Absolutely annoyed at receiving Junk Mail ‘Future Player’ i wont be playing as you donate to fund migrants who shouldn't even be here!
9 October 2026
Unprompted review
I have subscribed direct debit, yet it doesn't work
I have subscribed direct debit. Paid £12.50. And it kept showing as if I am not a member. Every time I logged in, it kept me saying options to get paid by direct debit, even I pay already. So decided to cancel.
8 October 2026
Unprompted review
Reply from Postcode Lottery
Thank you for taking the time to share your feedback with us Iveta.
I am sorry that the incorrect information was shown on your account.
If we can help with anything else you can call us on freephone 0808 10 9 8 7 6 5.
Kind regards,
Wendy
Been doing post code lottery for years
Been doing post code lottery for years. Win a couple of £10. A Pyrex dish, a scarf and was informed yesterday that I won £15 in the September draw. Thank you post code lottery xxx
9 October 2026
Unprompted review
Reply from Postcode Lottery
Thank you for sharing your lovely feedback, and congratulations on your wins, Gail! - Jay 😊
Reply from Postcode Lottery
Thanks for sharing your amazing review and kind words about our team, Mrs Callaway! We really appreciate you sharing your feedback! - Jay 😊
I joined the post code lottery few…
I joined the post code lottery few months ago and last month decided to cancel it ,went on their website and tried to do that. somehow a message came through telling me that it is cancelled with a email coming from a company called Postclic !!! I was charged 79 p. Since then it charged me another £43:12 twice. I’ve been trying to get to the bottom of it and found out my subscription hasn’t been cancelled and post code lottery taken another 50 pound since then. So be aware that a scam is going on and don’t have anything to do with a company called Postclic.com.
9 October 2026
Unprompted review
Reply from Postcode Lottery
Dear Mary.
Thank you for taking the time to share your experience.
We're sorry to hear about the difficulties you've encountered when trying to cancel your subscription. We'd like to reassure you that Postclic is not associated with Postcode Lottery in any way, and we do not use third-party companies to process cancellations on our behalf.
When players contact us directly to cancel their tickets, we do not charge any cancellation fees. We are aware that some independent companies offer cancellation services and may charge for doing so. If you have been charged by Postclic, we would recommend contacting them directly to query those charges.
If you have any concerns about your Postcode Lottery subscription or would like us to check the status of your account, please get in touch with our Customer Experience team on our freephone number, and we'll be happy to help.
Thank you again for bringing this to our attention.
Warm regards,
Shaun
Postcode lottery are doing a…
Postcode lottery are doing a fantastic job the way looking after. The charity
7 October 2026
Unprompted review
Reply from Postcode Lottery
Thanks for this lovely review and for supporting great charities! ❤️❤️❤️ Chris
The lady I spoke too
The lady I spoke too, I don’t remember her name, sorry, was beyond helpful, polite, and nice. It was lovely to speak to her. She went to check things and explained everything. I can’t praise her any more. If you want to know what good customer service is. Speak to this lady. Thank you.
29 September 2026
Unprompted review
Reply from Postcode Lottery
That's so wonderful to hear! Thanks for taking the time to leave this really lovely review. ❤️❤️❤️ Chris
For the second time l have had a email…
For the second time l have had a email to say I have won a surprise prize both time nothing comes up , as it says server not safe 🤦♀️ lost the last voucher as date expired 😡
6 October 2026
Unprompted review
Reply from Postcode Lottery
I'm very sorry to hear this. Please call us on freephone 0808 10 9 8 7 6 5 or email us at info@postcodelottery.co.uk so we can look into this for you. ❤️ Chris
All that glitter is not gold.
All that glitter is not gold.
Just £12 win here and there or £15.
Years of subscription money just going to.....
No hope.
Am cancelling. Just a false hope.
So much money is spent on advertising. Two subscriptions.
Customer service n staff are nice. No complaints on them.
Won't go all the way to say, it's a scam. But No hope.
7 October 2026
Unprompted review
Reply from Postcode Lottery
Hi Salim,
Thank you for taking the time to leave a review.
We're sorry to hear you haven't had one of our big wins yet. Every winning postcode is drawn entirely at random, so we have no say over who wins or when.
We're so glad to hear you had a great experience with our staff and the service you received.
We're sorry to see you go, but we'd love to welcome you back in the future, and hopefully we can get you a lovely win next time.
Thanks,
Matthew
Been playing for 5 years I like the…
Been playing for 5 years I like the fact it helps people but have never had to the luck to win big but i keep playing to one day win big to get us out of debt
6 October 2026
Unprompted review
Reply from Postcode Lottery
Hello Thomas,
Thank you for playing with us for such a long time.
As the results are completely random, winning a prize comes entirely down to luck and isn't something which can be guaranteed. If you need any support with your account, you're welcome to contact us and we'll do our best to assist.
We appreciate your review and wish you all the best.
Alexis
I recently won a prize with postcode…
I recently won a prize with postcode lottery.Its a brilliant thing
Thankyou
6 October 2026
Unprompted review
Reply from Postcode Lottery
Hello Christine,
Thank you so much for your kind review and congratulations on your win!
Hopefully there will be plenty more prizes for your postcode in future!
All the best,
Alexis
Rhona was wonderful I am impressed she got back to over 3 days from Friday evening onwards
Rhona was wonderful I am impressed
25 September 2026
Unprompted review
Reply from Postcode Lottery
Hello Janet,
Thank you so much for sharing such a kind review.
It's lovely to hear Rhona was so helpful.
Have a nice day and we wish you all the best.
Alexis
The agent (think his name was Jay) was…
The agent (think his name was Jay) was very helpful and explained everything very clearly.
1 October 2026
Unprompted review
Reply from Postcode Lottery
Good Morning,
It's great to hear that my colleague was so help and that you were happy with the service provided.
Have a lovely day and we wish you all the best.
Alexis
Amazing quick response to a query and…
Amazing quick response to a query and solve efficiently very polite and patient
1 October 2026
Unprompted review
Reply from Postcode Lottery
It is wonderful to hear that your query was resolved quickly Jeanette. Thank you so much for taking the time to share your positive experience with us!
- Theresa😊
Reply from Postcode Lottery
Thank you for your kind words Noel.
- Theresa😊
I called Postcode Lottery to change my…
I called Postcode Lottery to change my bank details. The staff (sorry I’ve forgotten his name) who answered my call and processed my request was friendly and helpful. We had a good conversation about the draws, prizes and the benefits to all the charities. It’s not all about winning. Thank you.
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you so much for your lovely feedback! We are delighted to hear of you positive experience with our team.
- Theresa😊
Reply from Postcode Lottery
HI James,
Thank you so much for your review! We're delighted to hear you found us helpful.
If you ever need a hand with anything in the future, our team is just a call away on our freephone number, 0808 10 9 8 7 6 5. We're always happy to help!
Thanks,
Matthew
Supporting charity in my own little way
I have been very happy that in a small way I have help the charity you have supported . I wish you all the best and I hope many people like me will consider to join.
1 October 2026
Unprompted review
Reply from Postcode Lottery
We appreciate you taking the time to share your lovely feedback. Thanks to all our players we have raised over £1.8 billion for our wonderful charities and good causes❤️
- Theresa😊
I couldn’t use the form online as it…
I couldn’t use the form online as it wouldn’t let me choose my address, so therefore couldn’t continue.
In the other hand, the young man I spoke to was very nice and did not put any pressure on me to stay. Full marks to him!
1 October 2026
Unprompted review
Reply from Postcode Lottery
Hi,
Thank you so much for taking the time to leave us a review.
We're sorry to hear you had trouble with our online form and weren't able to select your address. We're grateful you took the time to get in touch with us instead. We're also delighted to hear our agent made such a great impression, and we'll be sure to pass on your feedback to him.
At Postcode Lottery, there are no contracts, so you're free to leave and rejoin whenever you like. We'd absolutely love to welcome you back in the future, and in the meantime, thank you for all the time you played with us.
Thanks,
Matthew
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