PORCELANOSA Reviews 

5,062
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 601 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the staff, noting how helpful, patient, and knowledgeable the showroom team is when guiding them through various design options. People frequently mention that the overall service is truly excellent, with team members going well above and beyond to answer questions, explain details, and manage orders smoothly. Some reviewers were not happy with order delivery times and the after sales customer support. Consumers reported frustrating issues with broken items arriving during delivery and experienced long delays when trying to resolve problems through the support team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. While many... See more

Service

People report positive experiences with service, highlighting the care, attention, and professionalism... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a wide range of opinions. Many... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between locations and staff... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very professional service from Abby. She was very knowledgeable.

Company replied

Rated 5 out of 5 stars

From the first time we arrived at the showroom in Croydon, Rachel Camilleri was welcoming and helpful. Rachel took the time to listen to our ideas and guided us around the showroom and the different t... See more

Company replied

Rated 5 out of 5 stars

James Ferguson has been fantastic. Really supportive and patient whilst we asked him a million questions about various things and remembered us the few times we came into the showroom. He keeps us in... See more

Company replied



Company details

  1. Tile Store
  2. Bathroom Supply Store
  3. Ceramic Manufacturer
  4. Countertop Store
  5. Flooring Contractor
  6. Natural Stone Supplier

About PORCELANOSA

Written by the company

Discover Porcelanosa

About Porcelanosa

The PORCELANOSA Group is a world leader in the design, manufacturing, and distribution of tiles, kitchen and bathroom equipment, as well as architectural solutions ranging from ventilated façade systems to installation materials. With over 45 years of experience, the PORCELANOSA Group is present in 150 countries worldwide. Its consolidated position has been built on values such as design, innovation and quality, but especially on the trust placed in its large human capital, which consists of nearly 5,000 skilled professionals, and its concern for its stakeholders and the environment. PORCELANOSA Group manufactures, markets, and distributes high-quality ceramic and porcelain tiles, mosaics, natural stone, natural wood, laminate flooring, vinyl tiles, wallpaper, kitchen furniture and countertops (XTONE® and KRION®) and bathroom equipment to over 1,000 of its own showrooms and warehouses, as well as an extensive network of independent distributors, retailers, and associates. Production diversification has been critical in the growth of a business group that began with the production of a single product: ceramic tiles. The Group's seven companies (PORCELANOSA, GAMADECOR, KRION, L'ANTIC COLONIAL, XTONE, BUTECH, and NOKEN) now provide a diverse range of products, including lifestyle, kitchen and bathroom equipment, as well as advanced building solutions for modern architecture.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(5,062)

662 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sophie Gosnell-Lee

Sophie Gosnell-Lee at Porcelanosa was extremely helpful quickly organising my order and communications were excellent.

6 August 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi James,

Many thanks for recommending us!

Kind regards,

Rated 5 out of 5 stars

Porcelanosa’s products are very high…

Porcelanosa’s products are very high quality and they have attentive staff. James Ferguson was incredibly helpful and professional when helping us choose kitchen tiles.

Many thanks for your support.

6 August 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi,

Many thanks for sharing your experience.

Kind regards,

Rated 5 out of 5 stars

We got our kitchen from Porcelanosa the…

We got our kitchen from Porcelanosa the who whole process very easy with the help of Emad, he came round to our house a few times to make sure everything was measured properly and helped us all the way through
thank you

27 March 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Rachel,

Thanks a lot for sharing your experience with us!

Best regards,

Rated 5 out of 5 stars

Excellent

Excellent, incredibly straightforward and wonderful products. I liaised with Shariq who was fantastic.

15 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Robert,

Thanks a lot for your positive comment!

Best regards,

Rated 5 out of 5 stars

Emad Boghdady and Spencer very very…

Emad Boghdady and Spencer very very helpful throughout.
Spencer on the tiles side and Emad with the kitchens.
Emad, any problem bent over backwards to help me sort it out.
Even personally delivering my microwave when I needed to replace it.

28 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Tom,

Many thanks for sharing your feedback! We are glad to heard that your team was able to help you.

Best regards,

Rated 5 out of 5 stars

James Ferguson - Edinburgh store

James Ferguson in the Edinburgh shop was very pleasant and helpful. He was ready to assist and answered all the questions I had. Even after leaving the shop, he has continued to be helpful via email.

20 June 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Charmaine,

Many thansks for sharing your experience with us!

Kind regards,

Rated 5 out of 5 stars

Porcelanosa Glasgow employee of the year our vote

We visited the Porcelanosa showroom in Glasgow to plan a complete refurbishment of our bathroom. Our sales representative Abby Matthews was Fantastic- nothing was too much trouble and her help and support was exceptional. All of our beautiful tiles, sink, vanity unit and toilet was from Porcelanosa and we are very pleased with the quality and look of our finished bathroom. Many thanks Abby 🙏

15 May 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi,

Many thanks for sharing your experience with us!

Kind regards,

Rated 5 out of 5 stars

From the first time we arrived at the…

From the first time we arrived at the showroom in Croydon, Rachel Camilleri was welcoming and helpful. Rachel took the time to listen to our ideas and guided us around the showroom and the different tiling options available. Rachel stayed in touch, checking in and updating us as there were pricing changes coming through the supply chain. In the end, we did not get our tiles from Porcelanosa, but this was in no way down to Rachel who remained friendly, helpful, and positive throughout, taking a genuine interest in our project.

23 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Will,

Thanks a lot for your review!

Best regards,

Rated 5 out of 5 stars

Helpful customer service

Made a call and spoke to James Ferguson who was very helpful and efficient. James gave us a great price for the product we wanted and arranged the order and free delivery to the local store. Very happy with the quick service. Very helpful and dress fee. Thanks

25 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Doreen,

Many thanks for recommending us!

Kindest regards,

Rated 5 out of 5 stars

Helpful staff

I initially called the Porcelanosa branch in Glasgow where I spoke to Szymon Wroniszewski who was very professional when assisting with my request for a sample tile. He helpfully explained the process and when I collected the sample I was equally impressed by his willingness to help. I also chatted briefly to Kyle Canavan when in store.

When I called the next morning to place the order, I asked to speak to Szymon however he was on a day off. It was Kyle who answered the call and he remembered I had been in the day before and again was very helpful when processing the order.

Both Kyle and Szymon provided excellent customer service and are a credit to your staffing within the Glasgow branch. Thanks both!

23 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Irene,

Thanks a lot for your positive feedback! We are glad to heard from you!

Kind regards,

Rated 5 out of 5 stars

James Ferguson was very knowledgeable…

James Ferguson was very knowledgeable and helpful
with what we purchased. He kept us informed when
we would expect from Spain.
We are delighted with quality and design.
Jan McKie

24 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Kevin,

Many thanks for your positive comment!

Kindest regards,

Rated 5 out of 5 stars

James has been very attentive and dealt…

James has been very attentive and dealt with my questions quickly and in a professional manner. He was very understanding when there was a possibility that might have to cancel the order due to problems with Scottish Water. Always very helpful.

24 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Good afternoon,

Many thanks for sharing your experience with us!

Best regards,

Rated 5 out of 5 stars

Ronald Kamwa was a pleasure to deal…

Ronald Kamwa was a pleasure to deal with, nothing was a problem for him and his response to my questions was answered promptly

23 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Garry,

Many thanks for sharing your experience with us!!

Best regards

Rated 5 out of 5 stars

Porcelanosa Glasgow

I visited Porcelanosa, Braehead.
Alison assisted me and was so approachable, professional and knowledgeable. Very happy with the whole experience. Thanks Alison .

22 June 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Marissa,

Thanks a lot for your positive comment! We are glad to see that Alison was able to help you!

Kind regards,

Rated 5 out of 5 stars

Kate was extremely helpful with us and…

Kate was extremely helpful with us and managed to give us a discount on our order. Highly recommend this store as we have used them numerous times for our bathrooms and they have always been great.

21 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Kelly,

Thanks a lot for this amazing comment ! We are glad to heard from you.

Kind regards

Rated 5 out of 5 stars

All my dealings with Alina Pascal

All my dealings with Alina Pascal, whether face to face on our first meeting or subsequently by telephone or email have been first class.
She is professional in her approach and also patient and polite and very knowledgeable regarding the products.

21 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Denis,

Many thanks for your comment! We are glad to heard from you.

Kindest regards,

Rated 5 out of 5 stars

Tile Order

I contacted Porcelanosa, Glasgow and spoke with Abby Matthews who was extremely kind and very helpful. She was able to assist me in obtaining a box of tiles needed to complete my bathroom renovation as original size of tile had been discontinued. Excellent Customer Service.

21 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Gillian,

Thanks a lot for your feedback! We are glad to heard from you!

Best regards,

Rated 5 out of 5 stars

Great Customer Service

Ronald Kamwa has been very responsive to my inquiries about delivery and necessary adjustments to accommodate our schedules.

20 July 2026
Unprompted review
PORCELANOSA logo

Reply from PORCELANOSA

Hi Ed,

Many thanks for your positive comment! We are happy to heard from you.

Best regards,

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