PORCELANOSA Reviews 

Ronald Kamwa was most helpful in assisting the order of tiles

I recently purchased some tiles from the Porcelanosa Newcastle showroom, and my overall experience was very positive.

I would particularly like to mention Noah Sykes, who was extremely helpful throughout the entire process. He managed my purchase from start to finish with great professionalism, ensuring everything went smoothly and keeping me well informed along the way.
Thank you again Noah!

I would also like to mention that I made my purchase during the excellent 40% promotion, which made it cost-effective. The discount was certainly a significant factor in my decision to purchase from Porcelanosa. Without this offer, I would likely have explored alternative options in the market to find a more competitive price.

Big thanx to Harpreet.He was very helpfull and willing to help with professional advice which in turn helped,and the tilling project is a big success.Everything was spot on and the orders were on time as agreed.
Thank you.

Extremely helpful & informative.
Completely charming.

Rachel Camilleri was amazing, she helped us choose the right tiles for our bathroom and cloakroom. She went above and beyond with her time and knowledge. We had complex requirements and she patiently worked through the solutions. Very happy customers!

Very attentive and made sure they saved you as much money as possible and no parking charges.

Beautiful Tiles, shame about the customer service.

Purchased some tiles for the kitchen and bathroom all showed up on time and in good condition. Sadly though after using the online calculator for requirements the 10% wastage just wasn't enough. Thats on us but it’s the after sales and poor customer service that has made me not want to shop here again.

My original order was delivered, do note that the VAT is broken out at checkout for the tiles but is not for delivery, it states £50 but is ex VAT and actually £60 when VAT added on.

The website states, ‘want to order online or have a question call us’. Dont do this, they dont take orders over the phone and not sure they would want to if they could. Rude, cut short customer service.

The second order for the additional tiles was marked as collect.

The email confirmation states collection date will be provided within 48hrs, it’s currently way past this window with no further update.

Finally, it’s not really worth emailing review@porcelanosa. I’ve done this and had no response to the complaints.

Again beautiful products but if you are buying get it right the first time round, think about your wastage or damages because the last thing you want to do is deal with this teams customer service… and if your not up for that just shop elsewhere to save the hassle.

Sophie was very friendly and helpful.
There were so many design choices that, at first, it was very overwhelming. Sophie was patient, talking through all the options available. We look forward to hopefully progressing this further.

Lianne Veiga at Warrington showroom was extremely helpful in helping with my order.
Thank you. David Braithwaite

I ordered slighty too few tiles and Sophie Gosnell-Lee gave me an excellent service with the new tiles delivered to me in two working days.

Great product knowledge from Ernestina, Glasgow branch.
Very friendly and ensured I was updated on delivery and collection details.

Ronald is polite, on top of his products and does what he promises to do.

I just wanted to praise a member of the staff and the Bristol warehouse. Lizzie W took a lot of time to talk about to us about tile quality suitability sizing and the different offers they had on and was happy to be as flexible as possible on how we went about purchasing tiles should we choose to. All stuff you would expect perhaps - but she stood out.

In the end, we decided not to purchase despite a good offer, but she left a great impression on what is always quite a pleasant place to visit to dream a little. Thanks.

Jack Morgan from the Newport Road branch helped me source the tiles I needed from pictures not once but twice and also helped me with another matter. Can’t fault the guy he went over and above: sorted it all from start to finish!

We had an excellent experience at Porcelanosa Croydon. While the showroom itself is fantastic and tiles are beautiful, Kate Message, the Sales Manager, is the real reason I would confidently recommend them to my network. She is a true asset to the company and a perfect example of what outstanding customer service should look like!
Simply put, Kate is a total professional - a quality that's hard to find on its own, but on top of that, she was always quick to reply, solve any issues, and was incredibly patient with us throughout the entire process. Kate gets straight to the point and gives practical, valuable advice while her responsiveness and customer care were amazing. No question was too small, and no request was too complicated for her to handle. The entire experience was smooth and enjoyable. Thank you!

Abby was very knowledgeable about all the products we looked at and kept us up to date with every step of the purchase.

Shane was very pleasant and engaging. Above all, he knew all about our base requirements but also took time to show us examples of the fittings and units in the showroom, with options of some alternatives if something wasn’t to our liking when seen on the display. Overall we bottomed out a very detailed specification over a few hours and I was impressed by his patience, knowledge and professionalism. Very good👏👍

Helpful staff and a well stocked showroom helped make the choice of tiles an enjoyable experience. We were working with a contractor and although the ultimate tile order was placed through the retail side of the company Sophie Gosnell-Lee was helpful and supportive throughout. Good follow-up and support and knowledgable in providing advice and ideas. We have followed up with our own order for additional tiles and bathroom shelf.

Harris was very professional and patient in helping us make the right choice in tile.

Visited Porcelanosa in Nottingham recently and had an outstanding experience from start to finish. A huge part of that was down to George, who is simply one of the best sales consultants I've come across in a long time.

George spent a considerable amount of time with me — never rushing, never pushing — just genuinely listening and helping me find exactly what I was looking for. His product knowledge is exceptional. He clearly knows the range inside out and was able to answer every question I had with confidence and precision.

What really stood out was how much he cared about getting it right for me as a customer, not just making a sale. That kind of approach is rare, and it made the whole experience genuinely enjoyable.

Porcelanosa already has a fantastic product, but George is the reason I'll be coming back. He's gained a loyal new customer, and I wouldn't hesitate to recommend asking for him by name. 10/10.