Absolutely brilliant customer service from Neil at Poole Lighting! He responded almost immediately to my initial email, knew exactly what I needed to fix the problem and the required parts were dispa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... See more
Company replied
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... See more
Company replied
This light is exactly what I needed. Although they retail through B&Q, you can order direct from the manufacturer and it's cheaper! Presumably because the retailer doesn't need to add on their bit o... See more
Company replied
Company details
Written by the company
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Written by the company
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Contact info
9 Cabot Lane , BH177BY, Poole, United Kingdom
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4.9
Excellent
587 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good value pendant light
Good value pendant light. Quality fine. Colour not really what I expected (can be altered quite easily), and separate light bulb smaller than expected.
Well packed and quick delivery.
6 March 2026
Reply from Poole Lighting Factory Shop
Thank you for your review.
Reply from Poole Lighting Factory Shop
Thank you for your kind review!
Reply from Poole Lighting Factory Shop
thank you for your review
Good products very good prices and a…
Good products very good prices and a first class service
26 February 2026
Reply from Poole Lighting Factory Shop
thank you for your review
Could not be happier with the lamp or…
Could not be happier with the lamp or the service, would definitely purchase again and would highly recommend!
25 February 2026
Reply from Poole Lighting Factory Shop
thank you for your review
Exactly what I was looking for.
Easy to find what I wanted at a good price. Prompt delivery and very happy with floor lamp.
22 February 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Unbelievable quality
22 February 2026
Reply from Poole Lighting Factory Shop
Thank you for your review
Great product at fantastic price…
Great product at fantastic price delivered within 2 days.
22 February 2026
Reply from Poole Lighting Factory Shop
Thank you for your review
Really happy with the price of this…
Really happy with the price of this light, fast delivery and packaged well
21 February 2026
Reply from Poole Lighting Factory Shop
Thank you for your review!
We have damaged fixtures and expected…
We have damaged fixtures and expected to pay for its return!
9 February 2026
Reply from Poole Lighting Factory Shop
Good afternoon Adi. You are not expected to pay for the return of the faulty light. We have emailed you asking for your availability for the collection we would like to arrange. The only time you would be asked to pay is if it was a change of mind return, not when there is an issue with your light. Kind regards Maja
Fantastic value
Came across this company by chance whilst searching for lighting online. The lights I purchased were current stock in a national chain but my light was a fraction of the cost from Poole lighting . Ordering was very easy and I was kept informed via email about delivery. Arrived well packed in a timely manner. Would highly recommend.*****
3 February 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review, we really appreciate it!
Much more affordable than other…
Much more affordable than other suppliers I looked at
8 February 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review!
Reply from Poole Lighting Factory Shop
Thank you for your review, we really appreciate it.
Fantastic customer service from Neil…
Fantastic customer service from Neil and Maja - replacement part acquired for a light and sent out to me very quickly with minimal hassle! Thank you I am very appreciative
4 February 2026
Unprompted review
Reply from Poole Lighting Factory Shop
Thank you so much for your kind review! we really appreciate it.
Really quick and efficient great…
Really quick and efficient great company to deal with
29 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your review!
Reply from Poole Lighting Factory Shop
Thank you for your review.
Really classy light and excellent customer service.
Found this light online from Poole. Much better value than else where. The courier failed to deliver according to the tracker but Poole immediately resolved this issue. Communication was 100%.
27 January 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review.
Reply from Poole Lighting Factory Shop
Thank you for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.