Absolutely brilliant customer service from Neil at Poole Lighting! He responded almost immediately to my initial email, knew exactly what I needed to fix the problem and the required parts were dispa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... See more
Company replied
I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... See more
Company replied
This light is exactly what I needed. Although they retail through B&Q, you can order direct from the manufacturer and it's cheaper! Presumably because the retailer doesn't need to add on their bit o... See more
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Company details
Written by the company
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Written by the company
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Contact info
9 Cabot Lane , BH177BY, Poole, United Kingdom
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4.9
Excellent
587 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent customer service
Excellent customer service. I ordered some lights, but changed my mind. The service at the store was very good, and my issue was resolved instantly.
Well done Poole Lighting!
18 June 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Excellent product at a very good price
Excellent product at a very good price. Delivered exactly as promised. Will use this company again
7 June 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review!
Power plate I did not receive my item.
Hi good seller I had a mixup the my order but the seller was very understanding and helped me sort it out will buy from this seller again very happy with this seller .
6 June 2026
Reply from Poole Lighting Factory Shop
Hi,
We're sorry to hear that you believe your item has not been received.
We have checked both our records and the courier tracking information and can confirm that we have not received any emails or contact from you regarding a missing parcel prior to this review.
According to DPD's tracking records, the parcel was marked as delivered on 9 June 2026 at 15:42, with photographic proof of delivery provided. The tracking also shows the parcel was received by "HOLLAND".
If you have not personally received the parcel, it may have been accepted by a family member, neighbour, or colleague. Please contact our customer service team directly so we can investigate this further with DPD and help resolve the issue.
We look forward to hearing from you and finding a solution.
Kind regards,
Customer Service Team
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Excellent service
Excellent service; my lights also sold at John Lewis were half price and perfect !
13 May 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Repeat order of light bulbs
Repeat order. Easy to order with no complaint for the service received
10 June 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Fast service and cheaper that b&q for…
Fast service and cheaper that b&q for bulbs and fittings
2 June 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Great company
Fast delivery , one shade broken though they replaced no hassle within 48 hours. Highly recommend.
Customer service excellent
24 May 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Excellent experience
Excellent experience. So very easy to order and delivered in super quick time. Good price and great communications.
2 June 2026
Reply from Poole Lighting Factory Shop
Thank you for your review!
Reply from Poole Lighting Factory Shop
Thank you for your review!
Excellent Value
Lovely lamps, excellent value & speedy delivery - note to self - next time, check out PLFS first!
30 May 2026
Reply from Poole Lighting Factory Shop
Thank you for your amazing review!
Great ordering and pick up took one…
Great ordering and pick up took one star off only because the last light I ordered when I picked up lovely young lady remindedme I needed a light bulb so really I should if giving her 6 stars the lad waslovely polite just forgot to remind me to take a light bulb
15 May 2026
Reply from Poole Lighting Factory Shop
Thank you for your 4-star review and for your kind comments.
We’re really pleased to hear that the ordering and collection went smoothly, and we’re especially glad our team looked after you well. We’ll also make sure to pass on your feedback about the reminder for the bulb so we can improve that for next time.
We really appreciate your support and hope to see you again soon.
Made a great deal with this returned…
Made a great deal with this returned pendant light. The quality was excellent, quick delivery and sturdy cardboard centre insert and packaging to give good transport protection. Installed and fabulous effect and functionality .
3 June 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review!
They despatched the product…
They despatched the product immediately, delivery was the next day, very impressive service.
26 May 2026
Reply from Poole Lighting Factory Shop
Thank you for your review
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Amazing 🤩 service
Amazing 🤩 service, great website, ease of ordering, rapid next day free delivery! Competitive pricing above all. Fantastic will be ordering all lighting from them in the future, very pleased with the quality.
24 May 2026
Reply from Poole Lighting Factory Shop
We truly appreciate your support and look forward to helping you with your future lighting orders.
Great price on products and fast…
Great price on products and fast delivery. The perfect combination.
23 May 2026
Reply from Poole Lighting Factory Shop
Thank you for your kind review
Great light fitting at a great price
Great light fitting at a great price. Friendly professional service and very quick delivery.
22 May 2026
Reply from Poole Lighting Factory Shop
Thank you for your reply
Great range and speedy delivery
Great range and speedy delivery. Order was placed with ease.
19 May 2026
Reply from Poole Lighting Factory Shop
Thank you for your review
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