Pooch & Mutt Reviews 

2,317
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,016 reviews, reviewers had a great experience with this company. Consumers frequently highlight the exceptionally fast delivery services, ensuring that orders arrive promptly and efficiently at their doorsteps. Pet owners consistently share that their dogs thoroughly enjoy the delicious treats and wide variety of high quality food options. Many people also appreciate the helpful support team whenever assistance is needed with online purchases and subscriptions. However, some customers also noted frustrating issues with the parcel packaging arriving damaged or falling apart during transit. A few other people experienced difficulties regarding subscription orders, such as missing items or incorrect deliveries.

What people talk about most

Product

Customers had positive experiences with product, noting that their dogs thoroughly enjoy the food, treats,... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the food and treats.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the remarkably fast and reliable... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of exceptional support and notable... See more

Order

Customers consistently note ambiguous experiences with order processes. Many reviewers report that placing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used pooch and mutt for a couple of years now and would recommend it and it certainly helped my old dogs digestion etc. However I have noticed that the wet food has contained more and more je... See more

Rated 4 out of 5 stars

Delivers really quickly, outer box can sometimes be a little damaged but nothing inside impacted

Rated 4 out of 5 stars

Amazing products, amazing delivery timeframes, amazing website, amazing branding, everything is great. But is let down by the packaging for the delivered items. Every order always arrives damaged du... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(2,317)

1,036 reviews in the last 12 months

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Rated 5 out of 5 stars

Pooch&Mutt's products have really…

Pooch&Mutt's products have really helped my dog, who is anxious, which has a result comes across as 'reactive' Their Calm & Relaxed range have really helped in reducing this and the new Hemp Oil is a blessing.
Delivery is always quick and everything is well packaged. The quality is amazing and i know this is a brand i can trust

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Love Pooch and Mutt!

Great company, great food. My orders always arrive super promptly. My dog does great on it and always look forward to her meal! 10/10!

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Great for sensitive tummy

Our golden retriever has a very sensitive stomach. He grew up on Royal Canine and we always wanted to change it because of how poor it was nutritionally. We tried so many foods but he either wouldn’t eat them or they upset his stomach. Pooch and Mutt Health and Digestion kibble has saved us. Hugo absolutely loves it without any cheese on top! And it doesn’t upset his stomach. Plus it’s so affordable!! 100% recommend for any fussy pups out there with sensitive tummies.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Just a heads up — be really careful!

I got locked into a subscription without even knowing about it. When I realised what had happened, I logged in and tried to cancel — and I thought I’d done it successfully. But then I started getting monthly packages anyway.

I went back in and deactivated the subscription again, properly this time… and still the parcels kept turning up! Their website was basically refusing to let me cancel at all — it wouldn’t release me from the subscription no matter what I did.

In the end I had to send them a big formal complaint by email. And even now, they still won’t take any responsibility for it

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Query was answered & sorted extremely…

Query was answered & sorted extremely well on same day. Really good company to deal with makes customers feel important.
This Pooch & Mutt wet food really suits my schnauzer who can be prone to upset stomach. She really enjoys mealtimes and I now only feed her this food and have done for the past 6 years with great results.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service and very fast delivery

Great service and very fast delivery. All four dogs are loving the meaty treats. We also use salmon oil and dental powder daily and have noticed such a difference in their teeth and coat

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Bean is full of Beans again

Since we adopted our (now nearly 12) year old jack Russell almost a year ago she was being sick at least once/twice a week with no real indication as to why, couldn't put weight on and wasn't really interested in her food most of the time. so after some research I tried her on pooch and mutt health and digestion and the change has been incredible. She is no longer being sick, has put on weight and is excited for every meal! No-one believes me when I tell them she's a senior. Thankyou from me and Bean the tiny jack

9 September 2026
Unprompted review
Rated 5 out of 5 stars

My order was damaged in transit

My order was damaged in transit. When I liaised with Pooch & Mutt Customer Services, Bianca was super efficient, responded promptly and sent out a replacement order without delay. Very impressive service. Thank you Bianca and Pooch & Mutt. My jack russell Dennis is particularly grateful 😊

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Excellent products and subscription service. My recent subscription delivery had one item missing. Advised pooch and Mutt immediately and problem was resolved within 24 hours by Nadia in customer service. She came across as very pleasant and professional in our email correspondence. A company's customer service is only as good how quickly they respond and resolve issues. Highly recommend.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Whitney the customer service star & great products

Whitney in customer support is a star!!!!!!
After I had an issue ( of my own causing) with completing two profiles somehow. I found that my new subscription was about to be delivered to my old address. After contacting via WhatsApp I was lucky to be passed to Whitney who sorted everything in no time. She closed down the incorrect account, she arranged with the courier to change the delivery address so I could recieve my order to my new address. She then even ensured my new address was put as my default ( something else I'd done wrong.
On the products they supply..... My 18 month German Shepherd loves his health meals and to top it off I picked the subscription up with a discount.
Thanks Whitney and pooch&mutt. Xxx

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Great product and company

Great product and company , plenty of choice in flavours and different selections of treats. My dogs love Pooch and Mutt. Will never go anywhere else.

9 September 2026
Unprompted review

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